The Big Blue Hotel

I recently stayed at the Big Blue Hotel for three nights as part of a package. Overall, the experience was pleasant, thanks to the welcoming and helpful reception staff who made us feel at home right from the start. Positives: The room was comfortable and well-maintained, making for a restful stay. The front desk staff were always friendly and went out of their way to assist us with any queries. Areas for Improvement: The dining experience, particularly at dinner, was disappointing. The quality of the food did not meet our expectations, and there were significant delays in service. On one occasion, we waited for nearly two hours, which ultimately led us to cancel our order and dine outside despite having meals included in our package. This was an unfortunate setback, as we had planned to use that time exploring local attractions. However, I must commend the duty manager, who was understanding and helped redeem our dining allowance in the end. Suggestions: For future guests, it would be helpful if the restaurant staff were more upfront about potential delays in service, especially during busy times. Transparency would allow guests to plan better and avoid unnecessary wait times, thus enhancing their overall experience. Conclusion: While the stay had its challenges, particularly with the dining service, the overall hospitality and comfort provided by the Big Blue Hotel's staff were commendable. I hope the management takes note of these issues to improve their service, as the hotel has the potential to offer a truly enjoyable stay

I watched this hotel being built and always thought it would be out of my price range. Sure, we could have stayed in a B&B to save money but i wanted a lil luxury and comfort in a hotel where they cater well for the disabled. This hotel went above and beyond in my opinion. They gave us a ground floor accessible room which also looked out onto the Pleasure Beach. My granddaughter was thrilled!  I had mentioned that i needed to keep some medication chilled  and they put a mini fridge in our room (no fee). The food was delicious and they had 24 hour room service. Talking of service, it was always with a smile. We were sad to leave... but will be back!

Perfect for a 2 night stay with 2 younger kids, little bunk bed corner was so great! We had a room with a view of the park which our little boy was very excited about! Clean, warm, tea and coffee with biscuits, couldn't ask for more.

Visited this hotel end of June 1st time. Stayed in room 137. End of the hotel but I didn't mind this. The room was spotless. Facing the pleasure beach which caused us no issues. Complimentary water. Tea . Coffee and hot chocolate. Hair dryer and iron. The toiletries were a nice added touch. Comfortable bed nice tv. . The breakfast was lovely. Not much choice of fruit but the full English served its purpose. Very nice indeed. All in all Comfortable stay friendly staff and we will return

I have stayed here regularly for work many times now and it's always been a great experience. The rooms are comfy & suitable for more than a nights stay. The staff are great and very friendly, the breakfast options covers all bases but I would love to see fried bread and black pudding on the menu, again another shout out for the staff who have it all running like clock work with a smile on their face. For the price there's no competition if you have to stay in Blackpool over night for work, we tried Boulevard and yes rooms are better but still prefer Big Blue over all factoring in cost. It's only downside is location, it's a 20 min walk if you want to eat out.

Just checked out of this hotel and it was a great stay! Can not fault the staff on anything at all, everyone I interacted with genuinely seemed friendly and kind, not fake at all. The location was also fantastic. I had booked this due to visiting the pleasure beach, and turns out the hotel has its own entrance into the park! Only giving the rooms 4 stars as a few things did rub me the wrong way. The bed in the deluxe room was 2 single mattresses pushed and zipped up together. I could feel the join, so had to pick a side and stick to it. Also, a slight minor annoyance, there were no plug sockets next to the bed. I use my watch and phone in conjunction to track my sleep, and not being able to plug my phone in next to the bed meant I had to delay my start of the day while I boost my phone up. Again, the staff went above and beyond, even giving me an upgrade to the above mentioned deluxe room, and giving me a birthday card as I had travelled to Blackpool to celebrate turning 30 years old. I am already planning my 40th birthday stay!

Second time here, just as good as the first! The staff went out of their way to ensure a brilliant visit to the hotel. Beds are super comfy, had an amazing view of the park from our room too! Will definately be making a third trip here in the future. A fast track entrance to the park meant we were straight in rather than waiting in the normal queue, plus we could leave our car at the hotel.

After having to leave an awful accommodation and booking this last minute it was fantastic and saved the holiday. Clean, comfortable, friendly and unique with its roller coaster views. Highly recommend and will visit again!