The Birch

This was my first move in eleven years. The process from the first initial viewing of available apartments and amenities, the application and move in was seamless… so smooth and organized. The hospitality and kindness of the onsite leasing team was genuine and they were instrumental in making me feel like my move to my new home was the right choice. Their role in creating the community is noticeable and I’m glad I’m living here.

I lived at The Birch for about 9 months. While the staff was generally pleasant, several ongoing issues made my stay less than ideal. 1. Noise from the train: The train runs constantly and is extremely loud. If you value peace and quiet, this may not be the place for you. I have significant hearing loss, and even I found it disruptive — especially when hosting guests, who were consistently surprised by the volume and frequency of the trains. 2. Unannounced entries: A staff maintenance member entered my apartment without warning on two occasions — once for an air filter change and once to check if I had moved out (with three days still left on my lease). While nothing inappropriate occurred, it was unsettling and could be a serious concern for many residents. 3. Poor insulation and noisy upstairs neighbors: If you’re not on the top floor, expect to hear every footstep above you. Despite my hearing impairment, the noise — stomping, movement, etc. — was loud enough to affect my quality of life. When I asked to move to a top-floor unit, I was told it would cost $500 plus higher rent, and there weren’t other solutions offered. 4. Other disruptions: There were occasional false fire alarms in the middle of the night, which interrupted sleep, and recurring WiFi outages that made working from home unreliable and frustrating. Final advice: If you decide to live here, aim for a top-floor unit as far from the train tracks as possible — and hope that no one walks in on you unannounced. While the staff was polite and responsive, the building itself simply wasn’t built for quiet or comfortable apartment living. It wasn’t the right fit for me.

The Birch is a very nice community and I have really enjoyed my time here. The leasing office team and maintenance team are all very nice, responsive, and helpful with any problems you bring to them. They host great community events each month like happy hours on and off site, pool parties, and breakfast buffets. The common areas, hallways and amentities spaces are always very clean, I see the cleaning team here everyday throughout the building. No apartment community is perfect so of course things happen and issues come up. But the Birch team is always there to help, from the start of my tour to becoming a resident. They are doing a great job!!

This year it has been a nightmare. I’m almost 8mo pregnant and management can’t fix the leakage of the entry of my apartment that has been like that for +9 months… it’s terrible bc my apartment smells humidity every time it rains. Pool is imposible to enjoy as there is a crew of 25 people making pool parties, drinking and eating INSIDE the pool .. this weekend got contaminated after the pool party on July 4th (the lease says that is forbidden to party: music/ eat and drink on the pool but again, uncontrolled). Pool needs to be closed due to contamination for the whole holliday weekend and the rest of the neighbors couldn’t use the pool at all. A big frustration as the building itself is very nice and my apartment in the 5th floor is stunning but pricy for the service that you get.

I would look elsewhere if I could do it again. Rooms are small for the price. Pool deck/area is tiny. Worst part was my experience with management. I moved into what I was told was a new apartment, however there were paint splotches on the hardwood and carpet. The door to enter the building was broken the entire time I lived there (you have to jiggle it 3 times to open it literally every single time). Started with guest parking spaces, then they removed them and actually seemingly sold one to a food truck…lol I put in maintenance requests which were taken care however debris was left over from the job. Just not worthy of the price tag overall in my opinion. Renter beware

I came in to tour with a friend this past weekend and Courtney was great! She was very knowledgeable of the building and answered every question we had. She listened to what my friend wanted and should us apartments that would fit everything she asked for. She has applied and is excited to move in!

Nothing but great experiences here - even when minor things go wrong in the apartment, the maintenance staff like Dahmir are quick and professional and make sure any issues are completely resolved. One of the best places I have rented

The Birch is a nice place to stay if you are looking for an apartment outside the city of Philadelphia. When I moved in around (March 2023) it was about 6 months as new development. So, I was apart of some of the early residents to move-in. The amenities are great, neighbors were friendly. Management did a great job hosting community events for networking. The property was well maintained. I was there long enough to experience two management teams. Both were great. The leasing team communicated very well and was accomanding when necessary. Maintenance was always very polite and addressed issues promptly. Overall, good living experience. I only relocated because had just moved to the city for work and didn't have my dog yet. Although, very friendly, his breed was restrictive. Unfortunately, “Pet Friendly” isn't necessarily what it means. Lastly, the location is great. Quite and a nice small downtown area in Conshohocken. If the area suits your needs. I would highly recommend this place.