The Birch

This was my first move in eleven years. The process from the first initial viewing of available apartments and amenities, the application and move in was seamless… so smooth and organized. The hospitality and kindness of the onsite leasing team was genuine and they were instrumental in making me feel like my move to my new home was the right choice. Their role in creating the community is noticeable and I’m glad I’m living here.

Avoid This Place – Worst Tour Experience I toured the property with Kevin, and honestly, it was one of the worst apartment tours I’ve ever experienced. I was standing in front of him for a good 2 minutes before I had to say “I’m here for my tour” as he sat at his desk scrolling on his phone knowing he has a tour starting. He rushed us through the building like he had somewhere better to be, and the units he showed were dirty. One even had literal pubic hair still in the bathtub - disgusting. He stood on his phone scrolling the entire time while in the units and provided no information or selling of the unit or building. He just expected it to sell itself I guess. The building itself looked neglected: spider webs everywhere, it smelled so musty in every unit and hallway. It was clear there’s little to no pride in ownership from the property managers or owners. Doors literally falling off the hinges, black build up on the shower floors, hand prints all over the place glass. I saw 0 cleaners around the building. Kevin showed up in Nike sneakers and baggy jeans with a untucked short sleeve button down. Not that I expect a suit and tie, but at least try to look like you give a damn. This building is only three years old, but it’s already falling apart. Every unit we saw needed major appliance replacements—washers, dryers, even refrigerators. That tells me the quality is cheap and nothing lasts. The only thing going for this place is the river view. And even that couldn’t save it. I left and signed a lease somewhere else that same day. I’d recommend literally any other place but this one.

Absolutely beautiful apartment complex with a great sense of community, they are always having fun property events, it is located in a perfect location and I love how friendly and helpful all the staff is. I cannot recommend the birch enough!

I lived at The Birch for about 9 months. While the staff was generally pleasant, several ongoing issues made my stay less than ideal. 1. Noise from the train: The train runs constantly and is extremely loud. If you value peace and quiet, this may not be the place for you. I have significant hearing loss, and even I found it disruptive — especially when hosting guests, who were consistently surprised by the volume and frequency of the trains. 2. Unannounced entries: A staff maintenance member entered my apartment without warning on two occasions — once for an air filter change and once to check if I had moved out (with three days still left on my lease). While nothing inappropriate occurred, it was unsettling and could be a serious concern for many residents. 3. Poor insulation and noisy upstairs neighbors: If you’re not on the top floor, expect to hear every footstep above you. Despite my hearing impairment, the noise — stomping, movement, etc. — was loud enough to affect my quality of life. When I asked to move to a top-floor unit, I was told it would cost $500 plus higher rent, and there weren’t other solutions offered. 4. Other disruptions: There were occasional false fire alarms in the middle of the night, which interrupted sleep, and recurring WiFi outages that made working from home unreliable and frustrating. Final advice: If you decide to live here, aim for a top-floor unit as far from the train tracks as possible — and hope that no one walks in on you unannounced. While the staff was polite and responsive, the building itself simply wasn’t built for quiet or comfortable apartment living. It wasn’t the right fit for me.

This year it has been a nightmare. I’m almost 8mo pregnant and management can’t fix the leakage of the entry of my apartment that has been like that for +9 months… it’s terrible bc my apartment smells humidity every time it rains. Pool is imposible to enjoy as there is a crew of 25 people making pool parties, drinking and eating INSIDE the pool .. this weekend got contaminated after the pool party on July 4th (the lease says that is forbidden to party: music/ eat and drink on the pool but again, uncontrolled). Pool needs to be closed due to contamination for the whole holliday weekend and the rest of the neighbors couldn’t use the pool at all. A big frustration as the building itself is very nice and my apartment in the 5th floor is stunning but pricy for the service that you get.

The Birch is a very nice community and I have really enjoyed my time here. The leasing office team and maintenance team are all very nice, responsive, and helpful with any problems you bring to them. They host great community events each month like happy hours on and off site, pool parties, and breakfast buffets. The common areas, hallways and amentities spaces are always very clean, I see the cleaning team here everyday throughout the building. No apartment community is perfect so of course things happen and issues come up. But the Birch team is always there to help, from the start of my tour to becoming a resident. They are doing a great job!!

I came in to tour with a friend this past weekend and Courtney was great! She was very knowledgeable of the building and answered every question we had. She listened to what my friend wanted and should us apartments that would fit everything she asked for. She has applied and is excited to move in!

Beautiful community! The manager, Satta, is great! Very friendly and helpful. Maintenance is responsive. I’ve lived in different apartment buildings so the issues here are standard for apartment living like noise depending on your neighbors. There’s no assigned guest spots but when you email the office team they will give you a guest pass. I like living here!