136benh
Google
Despite some nice touches, it flatters to deceive mainly due to the disorganised service and lack of care and attention to detail.||On countless occasion, pre-arranged agreements weren't upheld, which resulted in a continual shifting of plans. Whether that were tables not being pre-organised for the right number in the party to added extras not being in the room or simple discussions being forgotten or ignored.||On arrival we had to change our room as the one provided didn't meet the needs or standards expected. Champagne and flowers were supposed to be there on arrival but were not. A birthday breakfast was supposed to have accompanying birthday balloons but didn't. Starters for dinner were cold. Certain dishes on the menu were served without the correct ingredients. The dishes were over priced and lacked basic sides for the price and the service was under staffed and chaotic.||On check out, the bill was put on someone else's room, which, if unchecked would have rendered another guest and enormous bill to pay. Residents are charged for parking where as guest can park for free - if any one can explain the logic on this i'm all ears...||All in, it's just not very well managed. It appeared and felt understaffed. Is over priced and lacks the care and attention you'd expect when booking Mr and Mrs Smith level accommodation.||All of these points were put to the management team in a closed email but no reply was received, despite chasing for a follow-up discussion. If you expect good service for this price point, this isn't for you. Bath lacks good hotels epitomised by The Bird.