Jacquelyn T.
Google
I was debating on whether or not I was going to write a review because I’m conflicted since the waitress was super nice and polite and really tried to help us and the owner I thought was also nice and willing to help but then that took a turn as well. I feel as though he thought we were lying and it made matters ten times worse.
So here’s my length post of disappointment.
We’ve been going to the birdcage for years, we are a family of 10 so we like to go places affordable with good food and service and they usually didn’t disappoint but through out the years it had been declining. Orders always wrong, food cold or slow but we loved the people who worked there and the food was good!
For my son and daughters birthday in February we decided to attempt to go out to eat and that’s where my 9 year old wanted to go. I called, told them we had 13 and asked if they had seating for us. We were told absolutely and to come in. Well when we got there they sat us at the bar side and told us to move the table around. So we did although I thought that couldn’t be done with the pandemic but we were trying to help out the waitress and sit to where it was easier for her to handle all of us.
Moments later the manager Annie walks up and says no it has to be six to a table so I said okay and we moved the tables around and made sure it was 6 to a table, then the manager comes back and says we can’t move the tables to I said “okay can you guys just sit us then please” well she rolls out and the waitress walks by and says the table are fine so we left it. Then the “bouncer” approaches me while I’m with my kids and all the older people are outside and just starts being mean because Annie sent him to us to tell us we couldn’t sit like we were so I again said “ok I’m sorry I will out the tables back can you guys please just sit us somewhere, anywhere as long as the waitress is fine I just need us on one check we don’t mind not sitting together” nope I was ignored, he kept talking over me.
Well then the adults and my husband walked in and could hear him being mean and loud with me and then everyone was upset because of how he was speaking to me. The waitress and all the customers heard him. I had numerous families there approach me and apologize on his behave and tell me he was wrong. The waitress kept saying she was sorry and the manager Annie refused to come talk to me. The waitress seen how upset everyone was and I was in tears over being treated such a way so she called the owner. He apologized and spoke to the guy.
This guy I see and hear get in the phone with the owner and lies saying that we wouldn’t sit apart and wouldn’t stop moving tables. We were just trying to be sat, trying to do what the waitress said and the manger was saying different. We were bought between them two not knowing what to do and it was horrible! I get upset cause he’s lying and go to walk out and the bouncer shoos me away with his hands which was so disrespectful!
By this time my whole family is standing outside calling different places to find somewhere to go and not ruin my kids first night out in forever. The bouncer then talks to me and lies in my face telling me it was just his “deep voice” that made me feel disrespected or offended that he said and did nothing wrong and that we could just do whatever we wanted now. Of course I wouldn’t stay. I felt like he was wrong and he wouldn’t apologize and didn’t care that he just upset so many people.
We went next door to the Italian place the food and service was great and we had zero issues and when we left we went back to birdcage to at least tip the poor waitress who was trying so hard to Deescalate the situation so we did just that. Again we were approached by multiple people who we didn’t know that were there during this whole thing and they all were apologizing so if everyone else could see how badly we were treated and that we did nothing wrong then why couldn’t the bouncer or owner?Im sadden it resorted to this and wish that we didn’t have to do this.
