Jennifer Feser
Google
I was really looking forward to dining at this restaurant, especially given the upscale setting and the great vibe of the hotel itself—but unfortunately, the overall experience initially didn’t live up to the price point or expectations aside from one stand out: Malachi, whose service recovery was exceptional.
We started our evening at the rooftop bar around 6 PM and were surprised by how long it took to be acknowledged, especially since it wasn’t particularly busy. It took about 20 minutes before a server came by, and while our drinks were fine, the service was not. We had a dinner reservation downstairs and were already running late, but when it came time to pay, our server, Daniela, was dismissive—she tossed the bill holder to my friend and then took another 10 minutes to run our payment while attending to every other table first. It felt unnecessarily inattentive.
Once we joined the rest of our party for dinner, the experience didn’t improve much. Drinks were slow to arrive, and our server disappeared for a long stretch, to the point where my cousin had to go find him just to place our food order.
That said— Malachi did his best to turn the night around. He came by to check in on us, and when I mentioned our concerns, immediately offered a sincere apology, brought out hot, fresh bread, and made sure our food was expedited so we could make our next activity at 8 PM. That level of attention and responsiveness was greatly appreciated.
Food-wise, the Caesar salad was outstanding—easily a highlight. The peach salad was decent, but nothing remarkable. Most of our party was satisfied with their meal, but the steamed spinach was really salty. They did replace it and let the chef know. My branzino was disappointing in that it was not very flavorful. My friend’s trout was excellent.
At the end of the meal, they wanted to comp us with some desserts but unfortunately we didn’t have time. But the server swiped our card….and charged us for the dessert. So he has to cancel out the bill and rerun it…and now we’re late for our 8pm event.
In summary, while the atmosphere and a standout staff member showed promise, the inconsistent service left a lot to be desired for a high-end dining experience.