Aurora H.
Yelp
If I could leave 0 stars I would! We had a party of 14 for a 50th birthday celebration! We were assigned two servers, which in the beginning seemed fair. As the evening went on drinks, appetizers and entrées were ordered. About midway through several of us never received drinks that we ordered and our entrées took extremely long. I understand with a large party this can't happen however I feel another server should have been there to assist and they should have done better when the food was finally served as a couple of our meals were served Cool not hot or warm. At the end of the evening we started asking for to go boxes as well as our checks. I lied to you not, it took them seven times to bring me my correct check and at that point it still was not right. The one thing that was wrong on my check was I paid for the birthday girl and she had two lemon drops both with Tito's. If you look at the receipt, there was one lemon drop with Tito's and one charged without. I did not feel like going back-and-forth with the server again, so I decided to just pay it even though it was shorting the establishment two dollars. Myself and the birthday girl both ordered simply salmon. I had Riesling wine and she had her two martinis. This is all in the receipt. She sat at the end of the table and I sat three seats away from her. My receipt shows I paid for people sitting at seats six, eight, and 10. How is that possible if I only paid for myself and one other person? There was an option to pay via QR code on the paper receipt they gave everyone or you could pay directly to the server. A few of us paid online with the QR code the others paid the servers directly. At this point, the servers, both of them were very rude and kept walking around asking if people had paid because they were still showing several of us had not. I began to get frustrated because I had to explain to them. I paid online which you can see in my screenshot receipt, as well as a few other people. One server came over to me 15 minutes later and told me they were able to see that my payment went through so they apologize. 20 minutes later while we are still waiting on them to bring the cake out that we had asked for 30 minutes prior, the other server came over to me and asked me if I paid yet. I explained to them that this is my third time telling you I had already paid and I received my receipt online showing it was approved as the money was taken out my bank account. Five minutes later, the manager comes over to ask me what was the problem with paying my bill! I explained to her that there was no problem because my bill has been paid. She walked away with an attitude. I even explained to them that the first six receipts they gave me were incorrect so I had to walk them through what I actually ordered for the seventh time and at that point as I stated earlier, it was still wrong because the establishment was missing out on two dollars lol. I walked to the bathroom and overheard both of the servers talking junk about our table. They were being very rude and condescending. Both of them were white, and the entire party of 14 were all blacks, the language they used to describe us was very unprofessional and very uncalled for! I have never felt so disrespected in my life! We were so frustrated with the service that we received, as well as the disappointment in how the food tasted. We decided to cut the cake and take slices in to go containers rather than eating there because we were ready to leave. Once we cut the cake and we're walking out, the server said under her breath you all are not welcome here anymore. I turned around and asked her to repeat what she said and she said I still had not paid my bill so we were not welcome there anymore. I decided to walk away and not cause a scene, but that was very disrespectful and very uncalled for. I hope whoever is reading this gets this to the proper attention because the boathouse at Rocket's Landing in Richmond Virginia will never again get my money and nobody else's money if I have anything to do with it. I live in Florida and we have so many great restaurants and I have never been treated with this type of disrespect in my life!