John G.
Google
I am posting this review to describe my frankly extremely poor experience with The Bodrum EDITION, and in particular its reservations and guest services team, so that others — particularly those planning milestone trips — can make an informed decision.
In October, I booked a stay at The Bodrum EDITION for May 2026 for my honeymoon. The reservation was made through Marriott, availability was shown as open, and the booking was fully confirmed. We planned our honeymoon itinerary around this stay and booked additional hotels and excursions accordingly.
Months later, the hotel informed us that our confirmed reservation would not be honored because the entire property had been booked out for a private event from May 14–17, 2026. The hotel later confirmed in writing that our reservation predated the finalization of this private event. So, the hotel chose to cancel confirmed guest reservations in favor of a full-property buyout that occurred after bookings had already been accepted.
As a result, we were effectively removed from the hotel for the core dates of our honeymoon. Because this stay was central to our plans, the cancellation ended up having effects across our itinerary and ultimately forced us to change our entire honeymoon — including the country in which it is taking place.
I cannot describe the interactions that followed with The Bodrum EDITION team as anything but a complete service failure:
• The initial “solutions” they offered were to change our dates, cancel our stay, or move to their non-comparable sister property (the Caresse — look up the reviews on here). None of these addressed the reality of us having to cancel and replan a fixed honeymoon tied to a wedding.
• The hotel and the staff with whom I interacted demonstrated no appreciation for the reliance we placed on Marriott, timing, or the significance of the trip, other than essentially just saying “sorry.”
• We ended up receiving a 90k Bonvoy points as compensation and a USD 200 hotel credit. To give you an idea, the cheapest night (in points) for the dates the private party booked out cost 107,000 points. So we didn’t even get enough points to cover a single night. I get that the hotel might have a ceiling on what they can offer, but it’s laughable that this was the comp we were offered.
• The hotel requested “preferred payment account details” by email to issue the small hotel credit, without explaining what that meant (do they expect me to provide my bank account or credit card details via email???). Frankly, an astonishing request from a supposed five-star property that shows no common sense or problem solving ability by staff. The hotel staff also forgot about the 90,000 point bonus until I reminded them about it, so that wasn’t delivered without repeated follow up.
I separately reached out to Marriott Corporate and they issued an apology, along with an additional 40,000 points, which I acknowledge. But by that point, our honeymoon plans were already out the window.
Hotels are businesses, and I appreciate that private buyouts can occur, and it would make no sense for a hotel to turn that down in certain circumstances. The key issue, to me, is that The Bodrum EDITION accepted and confirmed my reservation (and I assume those by others), allowed guests to rely on them for once-in-a-lifetime travel, and then unilaterally canceled those reservations when a more lucrative opportunity arose without offering meaningful remediation.
Additionally — and I cannot emphasize this point enough — the communication and problem solving ability of the EDITION’s reservations and guest services staff (going up to Director level) was unbelievably poor. Like, no critical thinking, problem solving, or emotional intelligence. And all of their emails were clearly AI-generated, so it didn’t even feel like I was interacting with humans.
I would not expect proactive, thoughtful, or guest-focused service here. I would strongly encourage travelers seeking reliability and discretion to look elsewhere.