The Boma Nairobi

My husband and I just returned from a nearly 2 week stay at the Boma Inn/Hotel. This was our second time staying there. We love the Boma and we love the excellent customer service we receive. From the coffee shop, to the buffet, to the receptionists, and security - all employees provide service with a smile. I would especially like to thank Charles, a kind young man working in the Johari dining room. My parents came to visit me at the hotel for breakfast and Charles kindly and warmly walked my parents around the buffet, explaining what was on offer. He was very patient with them and made them feel so welcome. Thank you, Charles!!!

I was at the BOMA hotel for 4 days during the SAWA young leadership conference. The reception was excellent, I specifically recommend Mr. Wycliff who received me and ushered me into my room. |The hotel maintained high standards of hygiene, had fast and reliable internet, pool, and gym. There was variety of food to choose from.

Its home from home! So many visits! Which must speak volumes! Another trip and another use of the conference/meeting rooms. 3 weeks of great service from all the team, i stayed as always in The Boma while 10 of my team on this occasions stayed in Boma Inn. Both within the grounds of Kenya Red Cross Society. No complaints, anything needed was handles as always with a great response and attitude. A mention to just a few of the team who I interactions with during my 21 nights at the hotel. |Winfred Maneeno |John Busolo |Sylvia service|Titus bar|Sam bar |Jeffesion front desk|Mersey. |Amos|Lillian sakaya|Racid security |George manager |Great work ahd also thank you to Titus the sales manager.|See you all again in October

We enjoyed our whole experience here. The staff are so friendly. The food was delicious and the gift shop was better value than anywhere else on our trip.

The stay here was very pleasant. I really like how friendly the staff was. The grounds are very beautiful and picturesque. I love the convenience of the bar being open all night. The rooms are slightly outdated, and the service is a bit slow, but I guess that's the culture. Nonetheless, each, and every staff at this hotel was very friendly always greeting me with a big smile on their face. I''m already missing the friendliness of this place.

The hotel had it all, the food was nice and the service was on point. A wonderful place to be at if you are looking for a quite and relaxing. The male on the bar with short breads is very good, at his job.

The setting felt safe and the room was basic but decent. AC worked and water pressure was good in the shower. Our main issue came with customer service at check out. I had booked 2 rooms for 2 separate dates on our entry and exit from Nairobi. IN between our stays at the Boma Inn, we were in another part of Kenya. Our first stay went well and we enjoyed being able to have breakfast at the restaurant in the Boma Hotel. We were alerted after the four of us had already started eating breakfast on our second stay that one of our rooms had been a room-only and not a room+breakfast reservation like our other room, and like the first set of reservations we had. I was sure I had booked the same rooms as before with the room+breakfast but they said we could figure it out after breakfast. |Well, we finished our breakfasts and weren't concerned until the host tried to charge us 6,000 KSH ($45) for two breakfasts. We were shocked at the price and that we weren't told this prior to eating or the booking issue wasn't resolved before we ate. Having travelled to nearly 20 countries in various capacities, I was relatively confident that we could work something out and pay the difference in the room rate, a difference of $15, instead of $45. |We were escorted back to the Boma Inn where the receptionist and the manager there said they were unable to accommodate that, even when we explained the booking error and that we were not told the addition cost of 2 breakfasts up front, but rather they would "figure it out" after we ate. |We politely asked to speak to another supervisor, after being told that "nowhere else would do this for us." Speaking as a frequent traveler for work, education (as a teacher), mission trips, and vacation, I can absolutely say that many places would absolutely let us pay the difference in room rate. |After nearly an hour of waiting on another supervisor to "make a call," we were again told they couldn't help and we had to pay the whole cost of the additional breakfasts.|This was a very disappointing show of customer service, no matter what the cost. Due to a booking error and an employee not making the cost clear in the first place, we then wasted over an hour going back and forth asking for help to no avail. As customers that had already spent hundreds of dollars for lodging, souvenirs, and additional meals, this unfortunate experience gave us a bad taste and makes us hesitate to bring our large school group in the future. (This was a scouting trip, just 4 of us, all women, in 2 rooms). It says a lot about the leadership of a company when they won't allow their managers to fix problems when it hurts the customer.

I had the best time staying at the boma! I had some of my favorite conversations in Nairobi with the staff at the Boma Inn. Thank you especially to Caroline who came in and refreshed our rooms, always with a bright smile and lighthearted conversation which always made my day that much better. It was a wonderful experience and I hope to visit again.