Yolanda Kerr
Google
We stayed at the Bower for our wedding. We stayed in the house which is beautiful and good for a family staying together. I have to be honest and say I was surprised when I arrived at the Bower as it was recommended to me as one of the best places to stay in Byron, however, in my opinion it is a motel that has been done up nicely. Location wise, it is at least a 20 min walk from the beach and so depending on what you want, if you want something closer then I'd suggest another place. Lastly I didn't have the best customer experience as the day following my wedding I had a member of the team call me to say they are going to charge me more for a room that had been booked but not used. That issue aside, it was the handling of the call that left a lasting impression on me as there was a complete lack of EQ having 1) spent over $10k on accommodation with them, 2) explaining the timing wasn't right to chat as I was saying good bye to international family (to which she hung up on me, 4) the accusative tone of the call on an already highly sensitive day.