The Bradley

I would definitely return a great experience, wonderful restaurants within walking distance. A very quiet hotel which we appreciated. The k-cups in the rooms need to be replaced with something a little better quality and the upholstery and carpets in the rooms are stained and dated and need to be replaced. Otherwise, the bed was super comfortable. The person working at the coffee shop was super friendly and helpful. The rest of staff was quite quiet, which I don’t know if it was intentional, but seemed a little odd. But everybody was accommodating when asked for assistance.

A great upscale hotel with a good coffee bar and fun rooftop bar. Love the decor. Rooms well appointed and very quiet. Highly recommend. Great location! Several quality restaurants within walking distance.

Perfect stay for an early flight out of Fort Wayne. All personnel were very kind, professional, knowledgeable and expeditious. Rooms were extremely comfortable and clean. Plenty of room to stretch out. Valet had our car ready at 4:45 am for our departure to the airport, fantastic service. We intend on a more extended trip to Fort Wayne so we can experience the community and hotel more thoroughly.

We stayed here a few years ago and decided to give it one more try. I call it the DIY hotel because you have to do everything yourself. We drove up around check in time and there was no valet outside. Inside there was someone at the desk and someone standing at the valet desk. Why didn’t he go outside when he saw us out there? We had to find our own luggage cart. The customer service was poor, no explanation about hotel services or the restaurant. (Don't plan to eat dinner at the restaurant on Monday's, it's closed.) When we got to the elevator it took a while for us to realize that we needed to use our room key to start it. They should have told us this at the desk when we checked in or at least post a sign of some kind, poor customer service. The room was small and there is no microwave. There was a loud fan in the bathroom with no way to turn it off. The hotel is in the middle of downtown and loud traffic noise starts about 6 AM. There is no information about the hotel or services in the room. You have to use your phone to get access to it all. There should be a hard copy as well. If you are looking for an expensive but basic hotel similar to all the others this is the place, otherwise go elsewhere. They want to be a luxury hotel but apparently won’t spend the money for staff and services to reach the level that luxury hotels provide. We won’t be coming back.

Buyer beware. We reserved a room through the hotel website and received a confirmation and a confirmation number. Specifically wanted a balcony as this was a weekend stay for relaxation and escape for my husband and myself. My husband is a cancer survivor with stage 4 cancer who is also recovering from total knee replacement as well as severe arthritis in his hip. I was celebrating my 60th birthday. We checked in early and our room had no balcony. Was told by front desk staff, “Oh, yeah; I knew that. We overbooked, and my manager changed the room”. She was unable to rectify (or apologize) for the situation. We were given a card and told that we could call the manager, and any previous friendliness from her disappeared. We paid $400 for a night in a room that we did not spend much time in. So incredibly disappointing. Will not be back, nor would we recommend. Room was clean.

The Bradley is a beautiful boutique hotel. We’re from Indianapolis, and stayed here to visit family. To stay in a hotel like this in Indianapolis would have been 2+ times the cost! Texted front desk with a question and request for more towels- very prompt. Check out is noon- normal check out, not late! Comfortable, clean, stylish. Located near several great restaurants downtown. My husband has stayed here before for business and enjoyed it as well. Unfortunately we didn’t check out Birdie’s. The only con is parking isn’t on site/included- maybe advertise this? Great stay!

We stay here for our anniversary every year - the rooms are amazing and there are plenty of places to eat with in walking distance. Birdies rooftop restaurant is also part of the hotel - they make great drinks.

Love this hotel! Clean, lovely rooms with great room darkening curtains : ) Rooftop bar that is awesome, and restaurant/coffee bar in the lobby making everything you could possibly need available and convenient. The staff was great and very accommodating. Looking forward to returning some day!