The Brenton Hotel

We didn’t stay at The Brenton Hotel, but spent a lovely afternoon at their bar and were genuinely impressed by the hospitality. Kathy at the concierge was incredibly accommodating and welcoming right from the start, making us feel comfortable and taken care of. At the bar, Olivia was wonderful pouring and guiding us through the wines, while Maurice was the true star of the show. His cocktails were exceptional—thoughtfully crafted, perfectly balanced, and clearly made by someone who takes real pride in their craft. Emmett also stood out as someone who truly understands hospitality—polished, attentive, and naturally great with guests. Even without staying overnight, the experience alone makes The Brenton worth a visit. We’ll absolutely be back. Next time for an overnight stay!

We recently spent a couple of nights at the Brenton Hotel in Newport and left thoroughly charmed. Our room was beautiful, and the dining and sitting area had a wonderfully relaxed vibe with stunning views of the harbor — exactly the kind of atmosphere you want on a getaway. Two things truly set the Brenton apart: the customer service and the experience they create for guests traveling with their dogs. From the moment we arrived, the staff made our pup feel like a valued guest in her own right, going above and beyond with thoughtful touches like dog-specific menu items for room service. If you travel with a dog, this place is a little paradise. Aiden deserves a special mention. Knowledgeable, kind, and genuinely helpful before, during, and after our stay, he went out of his way to ensure our comfort was as much a priority to him as it was to us. That kind of care is rare and doesn't go unnoticed. The food was excellent throughout, and the overall vibe is warm and welcoming from start to finish. We're already looking forward to coming back — with the dog, of course.

I read several reviews about this hotel before booking my reservation, and I’m happy to report that I had an exceptional experience at The Brenton Hotel! I booked my trip through AMEX Fine Hotels and received all the perks that it came with. My room was immediately upgraded upon arrival and I believe it has everything to do with my visit occurring during the slow season since there were many more rooms available. The hotel is beautifully maintained and I was most impressed with the service. I was first greeted by David at the front desk. He’s the one who made sure I received my available upgrade. He wrote me a list of restaurants he recommended and was so personable, I could have talked to him for hours! I also want to recognize McKenzie, another front desk staff, who was just as pleasant and a great conversationalist. The staff here seem to genuinely enjoy working here. Breakfast was phenomenal! My sister and I ate the avocado toast each morning, for three days straight. We noticed a woman working at a desk on the main floor. She was very observant and attentive. She must have been the manager. When she noticed that a couple minutes went by before we were greeted for breakfast, she made sure someone came by to take our coffee orders. The wonderful service is a direct result of strong management. Housekeeping was the only inconsistency during an otherwise excellent stay. One morning, the room was below standard and the beds were barely made. This was especially disappointing after I had left a generous tip, and it did not reflect the high level of service provided by the other housekeepers, who went above and beyond on the remaining days of my stay. Overall, I hope to come back to Rhode Island just so I can come back to The Brenton Hotel. Staying here was an absolute treat and better than I could have ever imagined!

We came to the Brenton during January with Amex FHR, reading other reviews we had low expectations but decided to go with the flow.|What we experienced was nothing short of a comparable 5 star stay. |The staff was friendly- attentive and willing to help with anything.|The room was on the smaller size but the way it was laid out was very nice and felt like a mini suite. We had room 414 a king water view.|Bvlgari amenities- large size so there is no taking home but I have found this to be a better option as you can use the product in excess while on property and enjoy the little luxury.|Another thing that was a nice touch was the non alcoholic items in the mini bar are complimentary and they also have a “pantry” on every floor with ice and some ice cream novelties as well as flat and sparking water to fill the bottles in the room.|I found this little addition so helpful as with at most true 5* properties it’s just water and the mini bar items are VERY over priced.|The breakfast in the living room was intimate and very good. Nice serveware - it’s laid back luxury.|There are not much opportunity for upgrades like other FHR properties but to be honest it’s really not needed.|Again we came off season so it was inexpensive and uncrowded. It was really a nice getaway.|We will be happy to come back in the spring or fall.|With realistic expectations this is a gem of a stay!

Checking in was easy, and valet to park the car was very convenient. The rest of the stay was less than stellar. We’re two 30 year olds that probably look younger and our service at the restaurant was crap. We watched table after table get waters and orders put in before we even got a hello. And after that, we again watched everyone else get preferential treatment as if our money wasn’t good enough. This was the second time that this has happened. We were here meeting family about a year ago and had a similar experience. The food is always just okay, but the service is noticeably different when my parents dine with us. When it’s just me and my wife, we have to chase someone down for waters and a check. When my parents are with us, we get service no problem. Would love to know if it’s the young people that don’t look like they tip as well or the lesbian couple that gets worst service. Either way, we’ve watched people seated after us get better service. We know that turn down service occurs at this hotel, and we watched our family get fresh baked cookies before bed while we got none. We said something to the front desk while we went out for dinner. We returned to our room over an hour later, still no turn down service. Okay, that was probably me expecting too much. Jump in the shower, and it’s cold. Not cold just initially but staid cold. We ran it for ten minutes. We took a cold shower at almost a 5 star hotel in Rhode Island, the day before Christmas Eve. The grinch didn’t just steal Christmas, he apparently stole the Brenton’s hot water heater.||||The rooms are great. The bed is comfy and the room itself is spacious. Again, I want to reiterate that the front desk and valet were no issue. They were pleasant and informative. My main issue is with the restaurant staff, as well as the missing hot water heater for floor 3.

Celebrated our anniversary here and couldn’t have picked a better spot. Quiet, elegant, and thoughtfully designed. The gin cocktail I ordered had subtle herbal notes and was beautifully presented. Service felt attentive without hovering. Ideal for special occasions.

We traveled up from our home in Bucks County PA to see the Gilded Age mansions at Christmastime. Lovely, but a bit, much. I think The Breakers outdoes the Vatican, which outdoes Buckingham Palace. |Breakfast at The Brenton was very nice. Nice view of the harbor across the street. Selections were very nice and prepared well. Comfortable seating. Our room also had a harbor view. Now get this, in the stocked fridge, all non alcoholic drinks were free. The third floor has ice, ice cream and treats, all gratis. Everyone was friendly. Housekeeping did a great job. |The only critique I have, would be that the young men who park the car need a little more training. Open the door for the lady, too. A couple of the nights we tipped him for just handing the key to us. The car was nearby. Even so, open the doors. Nice gesture, bigger tip. |All in all, a very nice stay.

We recently stayed here through the Amex FHR program. The $100 credit could not be used towards meal taxes or gratuities, so we had an additional cost for breakfast, even though we didn't utilize our full credit. The pull-out refrigerator/mini bar drawer in our room was broken and almost fell out on our foot. The valet was having a lot of problems from the prior evening. We might stay here again because other choices in Newport aren't great, but it was disappointing overall. Edited to add based on manager's response - it wasn't a first for me on the FHR program nor was it the first time I haven't received an upgrade. My children enjoyed seeing the fire station and watching a man sweep the street with a broom, so we weren't upset with the lack of upgrade. We also were only there from 11pm-10am, so a water view would not have done us much good. It was however, the first time I was charged for the tax on the breakfast. It was also the first time I was charged for tax on valet service that was paid with a credit. While the credit doesn't cover room tax, I've never had to pay sales tax for otherwise covered things. Many other properties (although not all) do let you use the credit for gratuity. In terms of other firsts, it was first time I've seen a valet bring someone the wrong car. It was also the first time a valet asked me to identify my car keys. Not sure if it was the front desk or the prior nights valet who dropped the ball, but this was a new experience for me. It was also the first time a shower took 20 minutes to warm up, which was a complaint I heard discussed at several breakfast tables. Many folks, me included, took a cold shower because the water took so long to get warm. We did enjoy the turndown cookies and the ice cream, so it wasn't terrible. But it was a disappointment compared to other properties in the Amex program.

I was in Newport for a book club resort and stayed at this gorgeous hotel a stone's throw from the water. My room was spectacular and very spacious. The bed was so inviting, and I had a sofa and table to relax at. There was plenty of storage. The Nespresso machine was a delightful perk every morning, complete with pods and creamers. I appreciated the complimentary canned juice & soda in fridge. The roomy shower had large pump bottles of shampoo, conditioner, and body wash. The accompanying body lotion and bar soap were on the sink. The was a separate toilet space with door and it was eco-flush friendly. I did not have a full balcony, but did have a Juliet with a sliding door to let in some air. With the turn-down service at bedtime, a package of housemade cookies were left on my pillow each night. The lobby is on the second floor, where the check-in desks are. There is a bar and cafe. The seating is plentiful and comfortable. Our group's breakfast buffet and tea time buffet were both held in the lobby and were just beautiful. Lovely hotel, lobby, rooms, service, valet, food. Great location and walkable to so much shopping and restaurants. My only complaint is that the $40/day parking (down to $20 in Nov) was a tad high. When I asked for walking directions to the Vanderbilt, the valet drove me in the hotel's Mercedes SUV. I would absolutely stay here again if I were to return.

Staff and accommodations are well up to par. Lovely hotel. Great view. Nice options for breakfast as well

Whole family came for day after Thanksgiving tradition at 2:30 on Black Friday afternoon for drinks. We asked for a drink menu and were told it was only beer and wine available, even though all the other parties at the restaurant were drinking cocktails and the employee was actively mixing a drink as she was stating there was no bartender available until 4. Our grandmother arrived at 3 and went up for a drink and then they told her the bar was completely closed from 3-3:30. This left a very unhappy group with a bad taste in our mouth - we will not be back. It's unbelievable to have a fully booked Newport hotel during a major holiday weekend and have such poor customer service.

Fun new hotel with nice vibe. We enjoyed sitting in "The Living Room" for happy hour and breakfast. Staff was kind, helpful though it seemed like they could have used more help. Menus were great-- including diverse, healthy options for Sunday brunch. They offered bikes for use and we loved the free ice cream on each floor. We were especially happy to use our Chase Sapphire benefit; by booking through the travel portal we received a $100 credit to spend in the hotel as well as free breakfast. Great perk that made this spendy hotel more affordable.

This was our sixth visit to The Brenton Hotel, and as as usual, it was flawless. We have previously stayed in two other deluxe hotels in Newport The Brenton easily outshines them. I travel extensively, and have owned travel agencies, The Brenton is a top tier hotel with beautiful accommodations and an unparalleled staff that immediately makes you welcome. The management team is the best I've encountered, assuring that you have a wonderful stay. For business or pleasure, The Brenton is the place to be.

We visit Newport a few times a year but this was our first seat at the Brenton. Definitely not the last! It's become my new fav hotel after our overnight stay on my birthday, Fri. April 12. Upon entering their parking garage, Jack greeted us so warmly and set our stay off on the right foot. Aiden at the front desk checking us in was equally friendly and welcoming. The hotel is new and beautiful! Our room was small (as expected) but nicely appointed. The shower head wasn't the best but not a deal breaker. The "living room" was great for after dinner cocktails and a light bite. The espresso martini was a standout. Also a nice touch that the kitchen on every floor had water and a freezer full of ice cream snacks. Great location, walkable to shops and restaurants. Every staff member was so kind and welcoming. Looking forward to our next stay hopefully sooner rather than later!

An amazing experience. It started with the valet (I believe Jacob) helped get everything loaded up and too our room. I asked him for recommendations and he was helpful. Both the morning and night bartenders were great. Any request I had the were able to accommodate. There was no gym but they gave me a pass to the hotel that was 500 feet away and it had a really nice gym. Would definitely come back. Room was really pretty with a beautiful view of the water.

What a wonderful, modern take on a luxurious water front hotel. When guest have numerous choices of stay in Newport, including hotels, BnB, guest houses, AirBNB, etc. It is hard to beat the convenience and the location. The check in process is so easy and hassle free that took less than 5 minutes. The valet staff was friendly and efficient with our luggage. We had a special deal - late check out, complimentary breakfast, upgraded room, all very nice touch. The room was very clean, luxurious and modern. A minimalistic and elegant at the same time. We will be again for another special occasion in Newport.

Drinks and dinner... lots of small plates. Sliders were outstanding, with lobster bacon mayonnaise. Lamb lollipops and truffle fries were also standouts.

Beautiful & chic hotel right on the harbor, super convenient to walk every where. The hotel's architectural details were very thoughtfully designed (former architect here. :) This hotel deserves a 10 stars if I could give it. We stayed for 3 days and absolutely enjoyed every moment. The staff were so accommodating and friendly. Breakfast and room service dinner were fresh and delicious! Chris, the Valet gentleman, made us feel very welcoming the moment we walked in. This hotel is extremely clean and dog friendly. My husband couldn't stop raving about it and he's picky with his hotel stays, we'll definitely come back here for many more trips to come. Thank you everyone for making our stay memorable. P.S. You might want to replace the door handle in the bathroom, it's kinda loose. :)

Did not stay, only came to the bar. Very relaxing place for an after work cocktail on a Thursday. Lovely staff, great music, fantastic view of Perotti Park and the harbor. I enjoyed my White Cap cocktail. The littlenecks were delicious, but were not shucked very well. Still enjoyable!

Brenton Hotel is a clean, beautiful, dog-friendly hotel conveniently located near many of the popular Newport attractions. The service is pretty good for the most part. The valet, restaurant, and bar staff were on point but the front desk staff service was a little bit variable-- they were certainly trying but we encountered confusion at times (maybe the few folks we interacted with might need more training?). The concierge was also helpful, giving suggestions on what to do and offering to call places to make reservations. The rooms are nice-- simple and clean with a modern, nautical decor. There's no gym in the building but you can get a guest pass to go to a neighboring hotel gym. Overall we had a great experience. I would definitely stay at Brenton Hotel again!

I travel a lot and have seen many hotels. This one was quite special and in a very good way. We escaped for a few days and stayed with our dog in room 520 The star of the hotel is actually its staff. They really want you to stay at their hotel and are happy to assist and pay you tons of attention. (MGT if you are reading this, you are here because of them they actually care!) Hard product: The rooms and the common spaces are designed to perfection in a very apropos way to reflect its prefect location close to everything. The complimentary car service is perfect. The water filters to get drinking water is something that other hotels need to copy. The ice cream drawer is super unexpected and cute. Let us not forget the Bvlgary shampoo and body wash. again perfect. Soft product: The people, the food, the service, the attention to detail. Items to update: a nightlight is needed for the bathroom. Maybe pillow options? Mattress change? All in all, I would come here again in a heartbeat!

I am a big fan of "boutique" hotels, and based on our recent experience, this one has earned top spot on the "short list" of places to return to when we need accommodations in the Newport area. Well decorated, meticulously maintained rooms, attentive concierge and valet service, as well as very good breakfast in the "living room" all contributed to a great two night stay. On demand sparkling (or still) water at no charge from soda makers located in the guest room corridor (to be brought back to the rooms in stoppered glass bottles) is a nice added touch. Aside from undersized, lightweight towels not quite becoming of a "top tier" hotel, really nothing to quibble about. Will return!

Exceptional! I want to start out by saying that I never write reviews but the Brenton Hotel deserves some love! My son and I spent a week at the Brenton Hotel just last week. This is our annual trip together and our first time at the Brenton. I had been communicating with Rachel regarding my reservation and she couldn't have been nicer to assist me with my dates, length of stay etc.. I requested a few items for our room and Rachel was on top it- her follow up was amazing and she couldn't have been nicer! We unfortunately got into Newport pretty late, but Debbie was graciously waiting for our arrival at 10:45pm. She had communicated by email with me once we landed and had the restaurant prepare some food before closing for the evening and made sure it was in our room before we arrived! Debbie went out of her way to make sure everything was perfect when we walked into our room! And, it was! The hotel is really beautiful! It is an upscale and modern boutique hotel with a lot of natural sunlight coming through the floor to ceiling windows. The 2nd floor lobby is really relaxing, has a nice bar and lots of places to lounge, mingle, etc. Our room was very lovely, clean, modern and a nice size that overlooked the harbor. It was large enough for a king size bed, the chaise lounge with the addition of the love seat connected plus a round table, a leather chair and ottoman. We also had a roll away bed that fit in our room as well! The layout was done very well. The A/C worked beautifully and it was actually very quiet which was surprising being on the corner of a busy street and on the harbor. Our valet guys were so sweet! Hendrik and Joe went out of there way to chat with us and ask us about our day, what we did, how we were doing, etc.. Hendrik offered to take us in the hotel car to dinner one night so I didn't have to drive and find parking and picked us up after! Joe was awesome too and a perfect gentleman! If you're lucky enough, (like we were)- you will meet Andy, the GM. Andy is a rockstar and is running a great crew of people at the Brenton! The customer service is 5 star and they go out of their way to make your stay wonderful, memorable and yearning for your return! We can't wait to come back and can't say enough about our amazing experience here!

This review is based on the bar area not a stay. The bar area is so nice for happy hour, their food is tasty and the atmosphere welcoming. A great place for a drink and snacks.

I'm so glad this hotel opened. It's beautiful, clean, and in a perfect location. I was so impressed with the service during my stay and I'm looking forward to coming back. Cannot stress how comfortable and beautifully designed the rooms are!

Wow Just made a reservation with Grace and Kathy at the reservation desk and they were simply lovely! So accommodating and sweet. Customer service was perfect. My sister and I are arriving in October and so excited. We have checked out pretty much every hotel in Newport and this place has everything we would need. Thank you Ladies!!

If I could give this place more stars I would. First the service is impeccable. Aiden. Maurice. Elizabeth. Made our visit amazing. Maurice is one the best bartenders I have ever experienced. He is a true master of his craft. Elizabeth was very attentive, friendly and funny! Aiden was a sweetheart. He took a few minutes to let us peek at a room (which are so modern and clean). He also let us run up to the rooftop to check it out. The atmosphere is super inviting and very relaxing. The food was also good! We had the flat bread, Salmon and arincinis. I can not wait to go back and sip on the delicious cocktails and relax in the comfiest seats with a fantastic view.

The staff was really kind and the rooms are clean and have modern decor! They offered free chocolate chip cookies during turn down service and ice cream! Also still and sparkling water are available on each floor. The rooms are very quiet and block out noises from the street and other rooms. The Living Room is their restaurant - meals are on the smaller side. The two egg dishes are on the smaller side. The lox was delicious and one of their larger meals if you're looking for something to fill you up!

I was very pleased with my stay here last month. The front desk team was friendly and accommodating. The room was very clean. I will definitely return.

Nothing better than a Martini and Cheesecake on a cold night with some good friends in a cozy environment.

Some girlfriends and I stayed at this hotel from a Friday to Sunday The Good The hotel was gorgeous and very well decorated! The valet and bellboy were very kind and gracious. The Bad The front desk staff was less then friendly, they actually seemed annoyed when we asked a question or brought something up to their attention. For example, I had used the restroom just outside of the living room, and noticed that the first stall was gross, the second stall had dried pee all over the seat, and the third stall was manageable. I could have gone back to my room, but didn't want to wake my friend. When I cam back to the table to said something to my friend I was having breakfast with, she said she told the front desk the same thing about an hour to an hour and a half earlier. The service in the living room was also less then par, both for breakfast and drinks in the afternoon. I had a plain bagel and cream cheese, and it was the same bagel my kids receive at school. So sad. When I asked what the sweet treat of the day was, the waiter responded - "vanilla yogurt", and I commented, "that's what it was yesterday", he replied, "well they didn't sell - so it's the special again today!" I was definitely not going to get that! The rainfall shower seemed lovely, but then there was no pressure at all. And our room smelled kind of musty, we left the door open as much as possible to help! I would stay here again, maybe during the peak season, with it being a newer hotel and with COVID - maybe they haven't worked out the kinks yet.

We stayed here for a conference. The hotel was close to everything here in Newport. The hotel was very clean and the rooms were modern. The staff was beyond friendly!

This was our first time visiting Newport. We liked the Brenton. It was very clean, a decent location(everything was in walking distance,) modern rooms with a comfortable bed and a good shower. Bicycles were available at no charge. Water was always available as well. The Wifi was strong too. The service was good. Everyone was super friendly and helpful. If you are staying here I would recommend the water side and a room above the 2nd floor. We were told the hotel was sold out, but to be honest we never saw anyone so not sure. Our room was on the 2nd floor, street side and was very noisy until 11pm and again first thing in the morning (7am) . We were there this weekend so I can only imagine how much noisier it could be at the height of Summer. The other issue I had was with the Air conditioning. I just couldn't get the room cool enough and it wasn't especially warm out. The lobby is really cute and the bar is big and bright.

It's New Year's Eve and The Living Room bar is playing dance club music when the median age of the crowd is 50‍ and all seated on couches. . Read the room, manager. We had to ask the server to turn on the fireplace too.

My husband and I stayed at the Brenton once again. It is my favorite hotel in Newport. The rooms are beautiful and immaculate. Maurice runs the Living Room and is a spectacular mixologist. There is no place better to stay than the Brenton.

Joe and Sarah. Remember those name, they are great people!!!!! Now for my review, Joe was the bellhop/valet. He was the first we met and last we saw. Joe is a great representative of your company. He would casually talk with us every time we came and went for the whole trip. He was genuine and a pleasure to deal with. He was very knowledgeable of the hotel and all its amenities. He was a good man inside and out. I hope he's appreciated there as he made our trip very wonderful. Sarah was a doll. She was the most pleasant front desk worker we have ever encountered. She was down to earth, very friendly and approachable. If you needed something she made sure you got it and it was done. Every hotel needs a Sarah The Brenton employees made us feel like royalty. The rooms are so modern and clean I might have to go back and edit my other Yelp reviews of other hotels when I said they were the best hotel I've ever stayed at, because Brenton WAS and IS the nicest hotel we've ever stayed at, and we've traveled a lot. They had a room with free water, free Ice cream, Italian ices and ice cream sandwiches. The beds were more comfortable than my own bed at home, we had a water view and they had a couch with a leg rest right in front, something I'm not used to seeing, great addition!! I sat there and read for hours. It was so peaceful. All the windows and walls must be noise cancelling as we never heard a peep from inside or out, but if you opened the door you could hear noise, it shows the extent they went to make sure their rooms buffered out as much sound as possible. I could go on for hours about how great the Brenton and employees are. We will definitely be back. In our opinion there is no other hotels to consider when we go back. If other hotels were smart they'd spend a few nights at the Brenton to learn what they could do to improve their own property. The Brenton raised the bar high for every competitor

Came to Newport to spend the New Years weekend. The bad: Air Conditioning was not very cold in the room during the night Room Service took way too long Lava cake was cold Thats All This hotel is very new and modern. Arrived to an extremely nice valet service. A young man helped us around the hotel and brought all of our bags into our room. He was very nice and we entered up seeing more of him during our stay. First night we went out to dinner. Their shuttle service was a 2021 Mercedes Benz. The same valet guy (Hendrick) drove us there and back from our dinner. Talked about his life and what he likes about the hotel and Newport. He was a joy to have in the car and made this trip better. During our second day, we had breakfast room service in the hotel, which may I say took a while to arrive at the room. They ended up "forgetting" our food which could be expected during a busy weekend like New Years. New Years Eve we came back to the hotel for desserts and drinks. The lava cake was cold instead of its usual warmth u would expect. Food was mid but the ambiance great to watch the College Bowl games and the ball drop. We were offered late check out (4pm) New Year's Day, and we gladly took it. Overall, to the small things like the complementary ice cream freezer on every floor to the great valet services it really goes to show how a modern small hotel can really be a great time.

While in Newport RI you must book a stay at this boutique hotel! The staff is wonderful and the rooms are amazing! You can not go wrong staying here!

Our experience at The Brenton has been amazing, the staff are on point, caring, and effective. The hotel is beautiful, well maintained, and in a perfect place. We loved our stay and will be back for more!!!

I only write reviews for exceptional service. You can guess that means I don't write many. We are residents of Newport and our house is under construction so we have stayed at the Brenton twice now. We know Newport and this new hotel is simply amazing. The staff are phenomenal, the bar/restaurant and Maurice the bartender A++++. But they do it right! Free wine and champagne before the bar opens during check in, free ice cream sandwiches (multiple kinds) at the ice machine for the kids...and adults! Great rooms, a rooftop deck you simply can't go wrong!

More like an expensive holiday inn. I thought it was going to be a more high end experience. We got a PH room that cost nearly $1000 per night and the room was really small and quite Spartan. There weren't the usually bathroom amenities I expect to see in a Hotel of this price range. No shower cap/ Q-tip/ cotton balls in toiletries. No slippers for their cold tile floors, no concierge to help with reservations. There was nowhere to sit in the room except on the bed. No sitting area unless you hang out in the lobby. The towels are very thin, and small. Not the thick, luxurious towels I expect when I see the MATOUK logo. These are definitely the lower end towels in that collection. The blow dryer was ok, but had no 'directional' spout to prevent you from scorching your hair when drying. The pillows are synthetic lumpy pillows, not down pillows. We were told that there was a 'pantry' on our floor that would provide ice cream treats...only to find the freezer was empty and out of order. We were supposed to have a fridge in our room, however that was broken too. We instead got a small fridge put in our room. If you want to make a cup of coffee in your room, there are no mugs or larger cups, only the demi-tasse espresso cups. And no stirrers to blend your coffee/cream. I had to request that on our second day. Oh and the valet was surly and not friendly at all. He never smiled. All in all, it was a disappointment to stay there. I would not recommend this hotel.

When it comes to service and hotel stay it does not get any better. I've never had this type of customer service before. Rooms are huge, amenities from personal ice packs, ice cream, soda. Just amazing. The valet was professional, quick and friendly. We went out for dinner at 6pm someone managed to come in vacuum leave towels make the bed and delicious cookies on my bed.

My husband and I stayed at this hotel three weeks ago and I must say our stay was just outstanding. Tony is a true Rock Star. From the beginning of our check in to the time we checked out the attentiveness was spot on. We plan on staying at this hotel again.