Latha Joseph
Google
The location is superb. Rooms are good. Clean washrooms. Decent food. Staff are nice and humble people.
However while trying to book the room, when i called, i was informed that it is fully booked. After around fifteen minutes my father called and then he was able to proceed with booking a room. Not just one room, but he was also given the choice between 2 available rooms. I just couldn't understand why this happened. On top of this when we actually went there on one day there was only one other guest, on the next 2 other rooms were occupied and on the third we were the only guests!
Step stools must be provided in all rooms, as the cots are really high. It wasn't there in our room. When i asked for one, one was provided from the next room. But after sometime, a person came and asked if we could return that and instead he would give us a small table to be placed there, because they needed the step stool in the other room for the next day's guests. I had to refuse and ask him if we too weren't their guests. All this left a negative feel .
I just feel that the staff needs to be better trained and equipped. Basically felt like they were nice and sweet people but lacked the required expertise to handle guests.
One other thing the maintenance of the building can be improved. Considering the age of the building, the maintenance is decent, even good. However, there were gaps between the woodwork joining the walls and roof because of which water was seeping in during the rains and also lot of insects and ants were getting into the room..
I don't mean to complain, but these are just my suggestions for improvement.
All in all i had a good and comfortable stay. Just the minor hitches mentioned above.