Shawn M.
Yelp
Short version: If you appreciate good service DO NOT come here. Worst service I'd have in years!
To the owner/ manager: Your employee with the Pink Floyd shirt is the absolute worst representative you could have greeting customers and taking orders. I'd be shocked if you weren't losing money from the way he treats people. I'd never go back!
Long version:
I came in twice last week, once in the afternoon on Monday, and again Friday night.
Both times was greeted by the same guy with a hat, shaggy hair, glasses, and Pink Floyd (or something similar) shirt.
On Monday, he was rude and dismissive, so much so that it was a shock to the system, like "What's his problem?" But I had just got to Taos for my first time and was in such a great mood that I didn't think anything of it and actually forgot about the experience.
Friday night I went back and was greeted by the same guy, which I didn't remember as I had completely forgot about the first experience. As he was taking my order, I asked to have the bun burnt and he about had a melt down, literally. He said something to the effect of "Our system won't allow us to do special orders" in a very rude, unnecessary barking manner, mumbling some things under his breath. I responded with, "That's odd, I was here Monday and ordered the same way and it wasn't an issue."
The weak part is that the kitchen is literally 8 feet behind the register, he could have walked up to the cook and just made the request (which I ended up doing myself after ordering). But of course you wouldn't do that when you hate your job.
He proceeded to type the very simple request into the computer, his hands shaking, while he repeatedly shook his head in frustration that a customer would ask such a question. He was so pissed that it took about 20 seconds to type it out (you know how you get when you get so mad that your hands shake).
After we got through that tough request, I then boldly asked for my fries to be burnt too, and he gave the same response. Attitude for days, for no reason.
Then, I noticed that the menu said "Ask about our special housemade sauces" or something. I was hesitant to ask because he was so angry but I asked and he gave such a disrespectful, rude, unnecessary response and gesture. He turned around, pointed at the sauces behind him, and said something to the effect of "Same as they were yesterday when you came in." That's when I remembered him from the other day, because I had asked where the napkins & hot sauce were, and he pointed and snarled under his breath.
Completely unnecessary, rude, and again the absolute worst representative you could have greeting your customers. We almost walked out as he was taking our order.
I run a service based business and if I were the owner of this joint I would let this individual go. I'd imagine he's costing you more in lost revenue from customers like me who don't come back. He seems like he's one "special request" away from snapping, and I don't mean that to be mean or insulting, it's just how he's presenting himself. Whatever it is that's going on in his life, he's not in the right frame of mind to help people :(.
If you care about service, do not go here, there are plenty of other restaurants in town who appreciate their customers.
Again to the owner, sorry to rate you so poorly but I don't even remember the burger. The terrible experience with the host overshadowed the food.