Michele Coleman
Google
The Butter Factory failed to meet our expectations in every aspect of service. From the moment we arrived, we experienced a series of disappointments, starting with a five-minute wait at the entrance before being seated. The room's ambiance was unpleasant, characterized by excessive noise, harsh lighting, and noticeable cleanliness issues, including dusty windows and floors. We requested to move outside, taking initiative due to the waitress's swift departure. However, our relocation brought additional delays, including a 25-minute wait for order-taking and a 30-minute wait for drinks and appetizers, which were uninspiring. The duck's flavor profile was surprisingly similar to Christmas ham. Following an extended wait of 1.5 hours, our main courses arrived, with the steak being predominantly fat, underweight, and lacking flavor. In contrast, the fish was satisfactory. The service was remarkably subpar, provided by an unusually young staff member. Wine service was also inadequate, with bottles being placed on tables without being poured. We felt overlooked, and the overall service lacked attention to detail and integrity. The ambiance was equally uninviting. As a result, we do not intend to return or recommend this establishment, reflecting the widespread dissatisfaction among patrons