Sully
Google
We had been looking forward to trying The Buzz for quite some time, and after a full day of great stops in Kenosha, we made this our last destination before heading home. Unfortunately, it ended on a disappointing note.
When we first walked in (Saturday afternoon around 2 PM), I was excited to check it out, I often blog about coffee shops and highlight what makes them unique. I asked the barista where they sourced their beans from, and she responded that they came from Milwaukee and were made special for The Buzz. I thought that was really interesting, but she offered no further detail. If I worked somewhere with beans roasted exclusively for our shop, I’d be eager to share more about them, maybe even encourage customers to visit the roaster.
I then asked her what their most popular drink was, because that’s what I wanted to try. Instead of answering, she simply pointed me to the specials board and their regular menu. While that’s helpful, it didn’t answer my actual question about their best-selling drink, the one customers rave about and keep coming back for.
The biggest disappointment was the service. Rather than welcoming or enthusiastic, the barista came across as dismissive and uninterested. As someone who has worked in coffee before, I know the excitement of telling customers about a café’s signature drinks or unique features. Here, I felt unwelcome and brushed off.
It’s a shame, because the shop itself has potential, but the lack of hospitality really soured the experience. Service and passion are just as important as the coffee, and sadly, The Buzz missed the mark for us.