The Cardiff Hotel & Spa

Love the fact that we get to interact with the trainees and that the opportunity exists for them. For the restaurant, feedback to the staff is that the trainees need to study the days menu so that they don’t need to constantly run back to check on something. They should know menu item and type of preparation as well as a process to know what is no longer available. As wait staff this is a critical job function and part of customer satisfaction which will also save time. But always enjoy going to Cardiff Hotel.

This is a slice of heaven on earth. Top-notch, seemless customer service. The property is immaculately maintained. The views from my balcony at dawn and sunset were like dreamscapes. If you want a unique, authentic Jamaican experience, The Cardiff is it.

It is one of the best restaurants we have visited in jamaica thus far. Very professional and cortious staff. The food was delicious we will ba back. We live close but didn't know they existed. My cousin referred us, and we are so glad she did.

Was awesome...food and staff were excellent... Environment was cool and fabulous

I was staying in one of the villas close by so I decided to go there for breakfast and it was great, after me and my son stayed to play on the pool so it was very nice and ofcourse decides to come back.||Every time we came back the things were worse and worse.||One day we waited for lunch more than one hour, we were the only one in there.||My son just wanted some coco bread(it was in side dishes in the menu) and the waitrees(very rood) said that it is not possibble that he have to order a sandwich that comes in that.||After when I asked her why we are waiting for so long she said because of the sandwich?||I didnt wanted it in the first place, I asked for the box after because we didnt wanted to throw the food, she charged for the box also.||For the food that we didnt wanted.||Next time my son foot dropped in a hole that was on the floor because nobody fixed it, we were very scared that something is broken so they took us to doctor that they called.||After that ofcourse I had to pay for the doctors bill even though it was completely their fault.||When i come back to Jamaica for sure I will come back to see my good friend mr Benjamin who was very pleasant. It is a real shame for such a nice place to be having such a horribble people as employees.

Beautiful venue, well trained staff, amazing food. Highly recommend

Cardiff is great value for money. It's one of the best boutique hotel in St. Ann that includes breakfast.

Cardiff Hotel is hitting above its rating in service delivery. It’s hard to believe this is a college. The facilities are great, well maintained, clean and comfortable. The customer service is fantastic, overall great service and facilities. The cleaning service is also top notch. I was disappointed with the food. Although food service is great, hardworking staff, food restrictions are not appreciated. Food was included in our reservation but I couldn’t find toast or boiled eggs and the breakfast was the same everyday except for the porridge. Aside the food was great. Please also pay attention to service commitments. Loved having a fridge for my stuff, but a promise as part of the service must be kept. Thank you for a great getaway.