The Carlton

We had an absolutely wonderful stay at Hotel Carlton, Kodaikanal. Without a doubt, it is one of the best hotels in the city. Our room offered a breathtaking lakeside view, making the experience even more special. The staff deserves special appreciation — they are warm, courteous, highly professional, and always greet guests with a genuine smile. Their hospitality made us feel truly valued. To make our anniversary memorable, they even surprised us with a cake and a beautiful lake-view arrangement, which we deeply appreciated. Our two-day stay here was nothing short of perfect, filled with moments we will cherish for a lifetime. We wholeheartedly recommend Hotel Carlton — it’s a 10/10 experience and certainly a place we would love to return to hotel many more times..💟

Carlton hotel was one of the best stays for me and my family in kodaikanal. My favourite part was puppet show & housie game which my daughter enjoyed so much. Event coordinator Mr Anand was very cooperative and friendly organising the event. The lake vies was awesome and the activities room was good.

We have a very pleasant stay at The Carlton. Very well maintained, great hospitality. All the staffs were very welcoming, polite. Food at the restaurant was really good. Rooms are neat and tidy. We stayed at cottage, which was very spacious and had amazing view. Overall great service.Memomrable holiday☺️

We Stayed at The Carlton, Kodaikanal over a long weekend. Despite being fully booked, the staff were warm, attentive, and ensured a pleasant stay. The location right by the lake is beautiful, and the food and hospitality were excellent. A lovely experience overall.

Very Disappointing Experience – Carlton Hotel, Kodaikanal (Booked via Agoda) I had an extremely disappointing experience at Carlton Hotel, Kodaikanal. I had booked a “Super Deluxe” room through Agoda, but upon arrival, the hotel staff insisted that my booking was only for a Standard room. I showed them all the proof from Agoda, yet they refused to acknowledge it. Instead of resolving the issue, the hotel pushed me to call Agoda, while Agoda pushed the blame back to the hotel. Both parties kept shifting responsibility, and as a guest, I was left feeling cheated and helpless. In the end, I was forced to stay in a lower category room than what I had paid for. The behavior of the reception staff was highly unprofessional. They were unhelpful, indifferent, and showed no concern for the customer’s problem. Explaining my issue to them was pointless — they simply stood there without any response or empathy. The food at the hotel was average at best, and the overall atmosphere was far from welcoming. Staff members looked disengaged and unhappy, which added to the poor experience. This entire episode made me lose trust in both Carlton Hotel and Agoda. Customers should not have to suffer because of a lack of accountability between a hotel and a booking platform. I would strongly caution travelers to think twice before booking here. I will not recommend Carlton Hotel, Kodaikanal. Updated: I found another review by another customer in another booking portal - Make My Trip. The customer reported the same fraud by this hotel, Carlton, kodaikanal.

Good experience. Excellent services. Staff are very helpful. Foods are also good and location of the hotel is very convenient for traveling.

I’ve been coming to the Carlton since before my marriage 27 years ago and I’m pleased to say that the experience has always been stellar and enjoyable. The games and show they conduct in the hotel are a source of for my kids and they always love coming here. I expect to keep coming here and enjoy the same.

5 stars for rooms, service, location, and also their breakfast and dinner spread! Such a marvelous experience staying at Carlton Kodai.. we were there with my in-laws and absolutely loved how the staff took extra care of my FIL (who's physically challenged) to ensure a peaceful stay. This hotel is bang in the middle of the city and all significant tourist spots are under 30mins away.