The Carlton

This is one of the best hotel experiences I’ve had recently. I highly recommend it. The rooms have a beautiful view of the lake, and I believe all the rooms will have the same view, which is commendable. The staff is very supportive, polite, and helpful. All the facilities, including the kids’ play area, garden, indoor games area, steam room, and jacuzzi, are in good shape. The boat house is just a few steps away. The food was very good, and again, the service makes the difference. I’ve eaten outside at places like Domino’s and other highly-rated restaurants and cafes in the same area, but I feel the food quality and service here are much better, even though I’m paying a little extra. Internet worked seamlessly. Smart TV so you can login and enjoy your fav. Shows, Everything was spot on. Only 1 thing if I really want to point out something. Buffet options, especially for dinner, are very limited and same everyday considering the price charged for it. I stayed for 4 nights. Thank you and keep it up.

Had a wonderful 3 day stay at Carlton, people are warm and the hospitality is amazing, the staff took good care of us and of all our needs. Specially enjoyed the activities in the evening hosted by Mr Anand, playing housie and watching a magic show by the bon fire was the highlight of our stay here! ||The rooms are spacious, not to mention the lake view! Spectacular scenery, very calming and pleasant. ||Would love to visit again.

It was a wonderful stay at a beautiful place. It's almost very near to the kodai lake which is city's main attraction. They have a complimentary cycle facility which you can enjoy. Cycling near the lake was a serene experience. They have also arranged food for my infant. A must visit place if you are in Kodaikanal

We had an absolutely wonderful stay at Hotel Carlton, Kodaikanal. Without a doubt, it is one of the best hotels in the city. Our room offered a breathtaking lakeside view, making the experience even more special. The staff deserves special appreciation — they are warm, courteous, highly professional, and always greet guests with a genuine smile. Their hospitality made us feel truly valued. To make our anniversary memorable, they even surprised us with a cake and a beautiful lake-view arrangement, which we deeply appreciated. Our two-day stay here was nothing short of perfect, filled with moments we will cherish for a lifetime. We wholeheartedly recommend Hotel Carlton — it’s a 10/10 experience and certainly a place we would love to return to hotel many more times..💟

Stayed for 3 nights here. The room was well maintained and the service was excellent. The picturesque lake view from the balcony of the room was next level. All staff, starting from the front desk to the room service were courteous and offered excellent service. Will surely visit again!

I had a wonderful stay at Carlton ! The room offered an absolutely amazing view that made the entire experience unforgettable. Waking up to such scenery was truly refreshing. The staff were very warm, attentive, and always ready to help, which made me feel so comfortable throughout my stay. Overall, it was a perfect blend of stunning views and great hospitality — highly recommended!

Clouds shrouded the city but the Carlton provided a lovely solace. The staff were cordial and helpful. While I didn't opt to eat in for all meals, the breakfast selection was good. The events at the hotel were nice, Mr. Anant was a lovely host. Would recommend.

Very Disappointing Experience – Carlton Hotel, Kodaikanal (Booked via Agoda) I had an extremely disappointing experience at Carlton Hotel, Kodaikanal. I had booked a “Super Deluxe” room through Agoda, but upon arrival, the hotel staff insisted that my booking was only for a Standard room. I showed them all the proof from Agoda, yet they refused to acknowledge it. Instead of resolving the issue, the hotel pushed me to call Agoda, while Agoda pushed the blame back to the hotel. Both parties kept shifting responsibility, and as a guest, I was left feeling cheated and helpless. In the end, I was forced to stay in a lower category room than what I had paid for. The behavior of the reception staff was highly unprofessional. They were unhelpful, indifferent, and showed no concern for the customer’s problem. Explaining my issue to them was pointless — they simply stood there without any response or empathy. The food at the hotel was average at best, and the overall atmosphere was far from welcoming. Staff members looked disengaged and unhappy, which added to the poor experience. This entire episode made me lose trust in both Carlton Hotel and Agoda. Customers should not have to suffer because of a lack of accountability between a hotel and a booking platform. I would strongly caution travelers to think twice before booking here. I will not recommend Carlton Hotel, Kodaikanal. Updated: I found another review by another customer in another booking portal - Make My Trip. The customer reported the same fraud by this hotel, Carlton, kodaikanal.