The Carlyle Inn

Absolutely terrible. I'm posting this at 3 AM, because it's so hot in our room we can't sleep. The AC is blowing, but our room is burning up. I went to the night clerk but he has limited options. It sounds like they can't move us to a new room because of availability, but even if they did it's a ridiculous hassle in the middle of the night that would keep us awake longer. I want to open the windows fully to let the air cool because it's much cooler outside, but the night clerk doesn't have the Allen wrenches needed to take the guards off the windows. So I'm opening the windows partially, and opening the door fully and standing guard while my partner tries to sleep. This is not what you should have to do when you pay hundreds of dollars for a hotel room. In addition, even the executive suite is pretty small, old and janky. The staff has been nice enough, but there's nothing they can do with a hotel like this. We deserve a full refund but they're only offering to knock off a small fee or something. You'll see from my other reviews that I generally give 5 stars, but this is ridiculous. Don't come here unless you enjoy writing bad reviews at 3 AM. ** Update - they refunded half our money, so I'm upgrading this to 2 stars.

We stayed here for 6 nights. The room was so clean and the bed was so soft and comfortable. This neighborhood is safe and the hotel is very close to Beverly hills. It is an extremely quiet neighborhood even in day time. The only downside is that there is no big supermarket within walking distance so we didn’t walk around the hotel at all.

We had a wonderful experience at this hotel! Everything was spotless and well-maintained, which made our stay so comfortable. A special thank you to Jessica at the front desk, she was so friendly, helpful, and made us feel truly welcome. We’ll definitely be back!

Have stayed her several times overnight prior to heading for airport. Excellent 3 star hotel. Rooms are clean, well furnished with coffee makers, comfortable king beds, setting is attractive. Easy check-in and parking very convenient, though I hate to pay extra for parking! Location is excellent on Robertson Blvd.

We picked this hotel because it got good reviews and the location was near family we were visiting. The first room we were given was 206. We arrived, turned on the A/C and left for the evening. When we returned around 10:30 PM, the room was still about 75 degrees. I called the front desk, someone came up to the room and confirmed the A/C was not working and moved us to room 203. She turned on the A/C, we felt cool air coming out of the vents and assumed that the room would cool off (when we arrived in the room, the thermostat said the temperature was 75 degrees). By this time it was 11pm and we needed to get to sleep. We woke around 2AM feeling hot and having a hard time sleeping. I checked the thermostat and it read 77 degrees! We could still feel cool air coming from the overhead vents but the cool air was not cooling the room. At 2AM we decided to make it through the night rather than trying to repack and get a new room.||On checkout, I requested a refund and provided a photo showing the thermostat temperature and settings. I was assured someone would get back to me and no one did. So I called the front desk a few days later and was told that management had decided there would be no refund.||If you decide to stay here, be aware that A/C may not work and management doesn't seem to care. On the positive side, the rooms are good size and nicely kept. Street can be noisy so request a room away from the street.

Very convenient location and seamless check in/check out. Rooms are spacious and have all the amenities you need including abundance of towels, coffee machine, wardrobe space, big TV and useful bedside lamps that also include charging ports. The bed was very comfortable with clean sheets and pillows so we had a very nice sleep. We enjoyed our stay and would come back.

Never going to be staying here again. We tried 2 different rooms and both rooms, the thermostat would not go lower than 74 degrees. They couldn’t fix it, and didn’t have more rooms for us to try. Also, as a full time world traveler, this is literally the first time in my life I’ve EVER had to pay to check-in early. Yes, it’s Beverly Hills, so of course it’s not cheap, the parking isn’t cheap, but pay to check in early?! For rooms that don’t even have AC when we’re approaching summer time?! Absolutely unacceptable. And Carlyle Inn, don’t bother responding to this unless you are going to refund us some money for this BS. Don’t need you canned reply like “we’re sorry we didn’t blah blah blah”. Fix your rooms. Only thing good was the woman at the front desk was friendly, and the guy who came to push the same buttons I did on the thermostat, was friendly too. That’s the only good we got to experience. Definitely won’t be coming back. *UPDATE* We switched to now a THIRD room, and finally a room with AC! Have to give props tot he guy working the desk. He’s been super helpful and friendly and accommodating…so I changed my rating on the “Service” from a 2 to a 4. I want to be fair. He did great. The hotel and the BS early check-in fee…I still stand by that.

Good location close to Beverly Hills that's a reasonable price, as are most of the restaurants in the area. Room was tiny, AC runs really cold and hot water runs really hot. $20 for early check in + $30 per night parking adds to the bill really fast

Came to the hotel, the room smelled like urine as if they had a homeless man living here. When I told the clerk she denied it and said I was lying, my two kids and my wife were in front of her and we can all smell the urine. I would not stay here ever again.

Very tight and small parking for $30 fee Small check in area. Front desk wasn't as friendly and welcoming. Ice machine only in one location on the third floor on far side which was not near where my room was. Room had a funky odor as soon as I walked in. Bed felt like it was about to fall apart soon as you sit on it. Took a look under the bed and saw that Legs on it were falling apart and wobbly. Safety concern? Mattress sunk in & uncomfortable. The beds had decorative pillows that did not look clean. There shouldn't be something that doesn't get washed after every guest's stay!? Phone in room did not work. Hair found on night stand and a sock in the corner. Does it even get cleaned properly when a guest leaves!? Heater ran very loud and noisy but it was cold so I had no choice but to 'try' and sleep through it. The art they have in the room is creepy to sleep next to. It was under construction at the time and the noise from the crew working woke me up super early. All in all, my stay there sucked and I will not consider ever staying there again. Not worth the price at all!

This was the worst hotel I've ever stayed in. The rooms stink like cigarettes, the atmosphere is uncomfortable, and the other guests made me feel genuinely unsafe. On top of that, the manager, Chris, was incredibly rude--borderline unhinged. If you care about your safety and basic comfort, do not stay here. Consider this your warning.

DON'T STAY HERE! September 2nd 2023 When I made my reservation at your hotel, I made it clear that I was a senior, and that I was disabled. When I arrived, I asked for help with my luggage and belongings, and was told that this is not something that the hotel does. (I begged for help). There was an employee doing absolutely nothing sitting with the man who checked me in, he could have helped me. I was then told that I could push the heavy huge cart out uphill and then downhill to get my luggage, push it into an elevator and then back out of the elevator and take it to my room myself. It was extremely heavy to push around and keep it stable due to the unbalanced wheels it was on. The door key reader was broken and on the ground. I had to ask housekeepers to please open the door. I had requested a handicapped room and the room I was given was a regular room. The air conditioner barely worked and it was sweltering in the room all night. Once in my room, I realized that several of the lights were not working. I was told the engineer would not be at the hotel until "next week". So, I spent my stay in the darkness! The doors on the buffet that contains the refrigerator wouldn't open. I was gifted two huge bouquets of long-stemmed roses, and I have no vase so I asked if I could have a wastebasket to put them in with some water. I was refused any sort of container or wastebasket to put them in. There was no Kleenex and only the used roll of toilet paper in the room. The help was not accommodating to me in any way, I was completely dismissed by the staff. I spent a lot of money to stay here based on what your website said, and what I was promised over the phone before I made the reservation regarding the fact that I would need help. I was promised I would get the help. In my entire life, I have never had to push a big heavy luggage rack and put my luggage and belongings on it, and then push it uphill and into the elevator in all the way to my room and unload all of my belongings. My back is just aching tonight and I'm not sure I'll be able to do the things that I had planned to do tomorrow. I had to ask for the password for Internet access as it was not given to me. Housekeeping didn't even clean the room on Friday! There is dried food all over the carpet.....gross. My husband arrived on Friday and was shocked at the room and all that had happened. The light outside my room was not working and extremely dark and dangerous. Anyone could have been breaking in the room and not been seen. My husband tripped and fell, it was like walking into a black hole. He recently had knee replacement surgery and he's going to need to see his surgeon as soon as possible. My husband was also charged for parking even though we were in the same room! We left the hotel on Friday September 1st, couldn't stand another night here. We informed the person at the desk were leaving and explained our reasons why. He had the audacity to say "you sure don't look disabled". (Mason) We are very nice and reasonable people and this entire fiasco was more than we could deal with. Jessica gave me your contact information - she was shocked as well. I phoned the Carlyle and spoke to Jessica on Saturday, September 3rd. I left behind some very expensive newly purchased hair care items. Jessica promised to check the room and call me back. She never called back. Over $200.00 worth of my belongings..gone. Tuesday September 5th I contacted the actual owners of the Carlyle Inn...no response. I sent email and telephoned and left a message for Parker Phillips. Pacifica Hotels owns the Carlyle Inn. pphillips@pacificahotels.com /949.596.7964 (NO RESPONSE ). Pacifica Hotels Unveils Beverly Hills' Carlyle Inn. This has not been resolved, I plan on contacting the local health department and the state consumer protection office. I've contacted every higher up and have been ignored. A hotel may be held accountable for the detrimental activities of its staff under a legal theory known as vicarious liability. Whether or not the employee's acts were "within the scope of employment" determines the hotel's liability. This is a health and sanitation issue, I will be contacting the local health department. I will be contacting the state or province's division or department of hotels and restaurants. My complaint is serious enough, hopefully the licensing agent will take action or launch an investigation into the hotel in question. I will be filing complaints with all of these agencies. * Consumerreports.org. * Yelp review. * Better Business Bureau website, at www.bbb.org. * Complain to all relevant organizations in the area or region the hotel servers. This way, locals know about the problems or bad service we received * The ADA - Disability Act. MOST IMPORTANTLY, I HAVE CONTACTED THE ADA TO ASSIST ME. PEOPLE WITH DISABILITIES.

Booked a work stay for two nights and two rooms - first night was only in the room to take a shower since we were busy with work. 2nd night arrived back to our rooms around 1145pm and noticed both rooms had no hot water. Tried calling front desk but nobody answered, so I went down to the front desk to see what was going on. Waited 10-15min for someone to arrive, female arrived so I told her what was the issue in both rooms (no hot water) said she couldn't help me and that I couldn't do anything about it. I asked for a manager, she said nobody was there to help and she wouldn't give me her or the managers name. The female working the front desk was one of the rudest people that I've ever met and ever dealt with. I placed a call into American Express and they told me to send a email to the Carlyle Inn and they (American Express) would be starting an investigation. This is my first ever yelp review. I don't want anyone to have to deal with what I'm going through and to let everyone know about the Carlyle Inn. If I could give NO STARS I WOULD

This was a rather disappointing stay overall. The website makes the hotel look quite stunning. On arrival, however, it's apparent that it has fallen into some disrepair. They have a tiny parking lot with about six spaces that is incredibly treacherous to navigate. If it's full the staff will open a gate leading to a slightly larger below ground parking lot. Parking is $20 per day (a bargain in this area). The staff were kind enough to charge us only for a couple of nights of parking apparently as an apology for the fact they aren't doing any daily room housekeeping during COVID. You can call staff to bring up fresh towels or amenities if you need them, though. COVID has also prompted suspension of their value added services such as the complimentary breakfast and evening happy hour. A Starbucks is a very easy 5-minute walk, though. The staff were the only highlight and were quite friendly and helpful. The room had an odd musty odor but was fairly spacious with a small seating area. The TV had a variety of basic and premium channels. Wifi was fast and free, but you had to sign in again every 24 hours to access it. The bathroom has seen better days, and there was a minor ant problem the first two days which seemed to dissipate. An amenity bag containing hand sanitizer, shampoo, conditioner, etc is provided (and staff will bring more if you call). Towels are extremely thin. No matter what we did or how we positioned the shower curtain, water from the shower seemed to spill out onto the floor. The shower stream was incredibly strong to the point it was mildly uncomfortable. The room was decorated with a modern look, but it's seen better days too. There were permanent red stains on the night table. The bed was the most uncomfortable bed I can remember sleeping in. Far too soft and almost lumpy. This was overall poor five night stay for the price, and we are unlikely to return when back in the area.

I enjoyed my stay here the girl at the front desk was really helpful. The room was small but clean. The bathroom sore did not shut so that was the only bad thing. The parking lot was small but then I was told there was more parking available in the basement! We also forgot shoes there and we paid for a shipping label and they shipped them to me. That was super nice of them!

3.5 Stars The Good: 1. Location 2. Cleanliness 3. Friendly Staff 4. Off-Street Parking 5. Per Night Price The Not-So-Good: 1. Missing globes on nightstand lamps (bare bulbs exposed) & Missing door on dresser (holes where hinges were ripped out are very visible) 2. Cups provided are paper and fall apart after you have one drink 3. Bathroom is refreshed but in need of a complete renovation 4. Lobby looks like that of an old SRO but with funky furniture and artworks added to it 5. Wi-Fi did not connect to any of our devices (but we both had a good phone signal so used our Personal Hotspots to connect to internet)

The hotel in general was really pretty good. Definitely giving a plus one star for the customer service they provided to us. They had situated us in a room and realized that we were going to be a little cramped in that set up. They told us that if we were ok with it they would move us to a larger room the next day. Very cool of them! We left our luggage with them in the morning and they took care of the rest for us, all we had to do was grab a key when we got back later that evening. Hotel itself is listed as Beverly Hills, it is clearly the outskirts of Beverly Hills. But, not too far from anything .... if you're in LA you have to drive 30 minutes to get anywhere you want to go, so it really wasn't a big deal. Nice outdoor seating area for us to eat a couple times, when everyone was ready to be back at the hotel. Gave us some space to spread out and not be on top of one another. We'd come back and would recommend to others.

Never recommending this place to anyone. Their sister hotel, the Elan, double booked my reservation and offered me this hotel, the Carlyle Inn, but I declined. Come to find out when I checked my bank account, THEY CHARGED ME ANYWAYS. When we called to ask for a refund since we declined the offer, the general manager called us a liar and said that we wouldn't get a refund. Please don't book here as they'll call you a liar and provide horrible customer service. They'll probably charge you for things you never agreed to in the first place.

If I could give zero stars I would hold on to your credit card they will try to charge all upfront it is not a hotel and looks nothing like the pictures it is a motel and a cheap one for that matter no parking they charge you $30 a night for an underground garage that can't even fit an SUV if you drive one They also run your credit card for the whole stay without asking you stay away there are lots of options in the area for the price they charge !

I booked this hotel for the Create & Cultivate event. Its in a pretty good location in driving distance to hot food spots. There's a Starbucks on the corner in walking distance. If you plan on using Uber you have to pin your exact point bc my driver waited across the street, weird. There's a taxi waiting area in the front. Check in was super easy. I parked in the garage ($20/day)...super tight parking & hard to navigate in/out. I had an suv & got in & out on my last day but avoided exit/entry bc the blind spot is pretty bad off the main street. After a long day at the conference I went back to my room & immediately felt like I was in an apartment with lousy neighbors. It was horrible stomping! I do not recommend a first floor room. I had to call the front desk up to 4 times & ask for a new room before they people above me settled down. The breakfast consists of scrambled eggs, sausage links, a waffle maker, tons of carb options, juices. I dont drink so I skipped the social hour. There was a slight issue with the discount but the manager took care of it promptly as I checked out & comped one day of parking for which I was grateful. The overall look of the hotel is timeless & classic. Super cute for photo ops!

To hell with this place! I booked a stay for the night and left to get food down the street around 3am, not even ten minutes later I come back to find the front lobby doors locked and no one at the front desk. I was banging on the door and calling numerous times for at least 20 minutes. My room cards didn't work for the outside stairwell door either so I was literally trapped outside for TOO LONG. Eventually I pried the two doors open and crawled inside. WOW. I have no words. In my experience, there should always be someone manning the lobby front desk. This hotel is tremendously unprofessional. On another note.... the front lobby decor is cute/Charlie Chaplin classical as well as the wallpaper in the hotel room,but the floor is a bit dirty, the cabinets don't shut well, and the bathroom sink is kinda gross. Parking at night on the street is very simple. The bed is super cozy. The room is quite simple and the black and white painted atrium is super fun and a bit whimsical. I would not recommend or stay at this hotel again, unfortunately. Ps the room smelled heavily of cigarette smoke. Yuck!!

I reserved the ADA room with two queen beds. The beds were up against the walls of the room with just enough space between for a wheelchair to go straight in, which made it impossible to transfer into the bed. The whole room felt claustrophobic. The bathroom had the toilet in between the roll-in shower and the sink. The only grab bar for the toilet was behind the toilet, so it was worthless. I grabbed onto the counter to get to the toilet, and the underside of the counter was wet. The elevator buttons were all out of whack too. The people behind the desk were great and let us leave without charging us anything, which is why they're getting two stars, but the hotel is a big no.

The rooms are not taken care of and don't look like the photos at all. The bathrooms are old motel style and there were stains on so many areas. Beds were also not great. Staff was rude and short with me at check in. It also took 15 mins to check in. This room was no where near a room listed at nearby $200 a night. Maybe $80. Don't book here. Wish I could have a partial refund on this.

Car was damaged when trying to exit their parking garage. They also stole items I had left in the hotel. More like House of Horrors than a hotel. Whatever you do, do not stay here.

Summary: for its location a pleasant and clean hotel that keeps up with covid precautions and relatively affordable. Main: this is my second weekend stay for cosmetic recovery purposes and I really enjoyed my time here. Parking can be a little stressful but it doesn't feel too cumbersome even though they have double parks. They keep a camera on the lot and make sure they can move cars if you're blocked in and also can access a below ground lot. The rooms are sealed with a sticker to reassure no one has been in since it was last sterilized which is reassuring. The beds are soft and comfy and have an artsy feel to them. They manage to keep street noise pollution down by the spaces and how they built the various rooms. Showers are a little outdated but they have the basics. The toiletries include hand sanitizer so I really appreciate their efforts to keep their patrons safe

Woke up covered in ants. They put us in a new room that also has ants. No manager on duty to discuss.

La estadía fue muy buena, las habitaciones muy espaciosas, las camas cómodisimas, todo muy limpio, la atención del Staff es excelente; especialmente Veronica y Rogelio nos hicieron sentir en casa. Seguro volvemos el próximo año, nos vamos muy complacidos y bien atendidos. Muchas Gracias.

Comfortable and clean and the staff is welcoming and warm and very helpful. Great location with a charming atmosphere. The beds are comfortable and the rooms are lovely. My family has stayed here for years during our medical-related visits to LA and we have had only the best experiences here. There are good restaurants in walking distance and malls like The Beverly Center are nearby. Quick and easy access to Cedars Sinai hospital. Most important for us, though, is that the staff is kind and accommodating. My parents are older and need help with things like gaining wi-fi access on their devices. The staff is so patient and supportive. We appreciate them very much.

I like this place! And I stayed here with my 19 and 21-year-old daughters for a week. The room is pretty small, and you only get room service upon request which is fine by me. the beds are incredibly comfortable. The staff is super friendly. The shower is very hot and strong. Best of all, I slept well every night and that is what counts. I'd stay here again.

Our room was so dirty and smelly, the sheets had stains and our bowl of ice had sticky brown stain on it, the phone didn't work and my friend I was staying with got shocked with a outlet she tried using . Nothing like the pictures online. DO NOT STAY HERE. Not worth the the price ur paying for.

I booked a room here so 4 girls from the LBC/OC could have a balls-out birthday GNO in Hollywood. It reminds of a European-ish hotel, with a small lobby styled with minimal elegance...bright red velvety chairs and art to make you go 'hmmm...what is that?". There is a computer adjacent to the front desk that is available for guests to use. The cozy rooms are newish-Wickes-Furniture furnished but they have all the necessities you need for a place to crash in comfort - WiFi, a complimentary breakfast, an atrium area where you can sit and chill and perhaps have a smoke since all the rooms are non-smoking. On the night before the Oscar's, I was able to get an outstanding rate for a double-occupancy room. This place is spotless and the service impeccable. If you are looking for a hotel that's allows you access to Hollywood but don't want the H'wood sketch or $300/night rack rate, the Carlyle Inn is definitely a superb alternative.

Ugh! I was very excited about this hotel/stop-over in L.A., and was sold on the pictures and 3.5/4-star rating. This place looks like it might have been beautiful at one point; looks like they're going for the "Old Hollywood glam" feel, with retro decor and furniture, etc. But as soon as I walked into the lobby, I regretted my hotel choice. It is run-down and could use a major overhaul. The floors look like they haven't been mopped in years, and the rug (see picture) seems like it has been there for decades --it's torn and tattered and DIRTY! Our room had a musty smell (my husband said its cigarette smoke), the carpets are beyond shampoo help (they need to be replaced), the lamp did not work, and the water in the tub gets backed up while you shower. At one point I went to the front desk to get my keycard reset, because it had stopped working. The guy was on his phone and finished whatever he was looking at/reading first before he acknowledged me. For over $300/night, I expected better. One saving grace: location.

What more can I say! The Carlyle is incredible! From the ambiance to the staff, the inn is a very charming environment for a Los Angeles getaway. Located near the heart of Beverly Hills, The Carlyle Inn is walking distance to several restaurants, bars and coffee shops in the area. The Inn features complimentary home baked cookies upon check in. Don't have a sweet tooth? There are also apples to enjoy. There is free wifi and complimentary breakfast in the AM, including coffee, eggs, bagels, cereal, fruit and waffles. The rooms are very clean and stylish. The beds are extremely comfortable! There are two covered parking areas.

There are spiders all throughout the room. The TV doesn't even work. The room is being charged as it were 5 stars but in actuality you don't even want to sleep on the beds from how bad it is. The supervisor/front desk lady named Jasmine charged us for parking even though we didn't use it.

Good location and great parking. Rooms are small, but the bedding and the customer service is great

The room was very nice, although some of the furniture was a little damaged, the bathroom was super nice, Keurig machine in the room, nice big tv, they have a nice garden with a bar. the pricing was so different on Expedia, their website, and what they were quoting me on the phone so look around. The lady on the phone told me parking would be $20 for both cars I was charged $20 for each car but hey it's Beverly Hills.

We stayed here on and off for a month and a half while my father had a heart transplant and the staff was superior in taking care of any and all special needs we threw at them. My mom, who is elderly, was staying there by herself while dad stayed in the hospital and they were so accommodating and kind while she was there. The beds are some of the most comfortable I've experienced in a hotel room with actual adequate bedding and the rooms are very quiet and safe feeling. I was at ease when mom was there alone because of the quality customer care and the quality of the rooms. Would definitely recommend to anyone looking for an affordable place in Beverly Hills area.

This place is a gem!!!!! Jared at the front desk is amazing!! He should be a trainer on excellent customer service!. Jared went out of his way to explain things and accommodate the needs of his guests. On to the room.... I've stayed here twice and had NOT ONE complaint! The room was clean, bed was so comfortable and had AMAZING pillows! Bathroom was spotless! Very quiet atmosphere, you don't hear people talking or walking around at night, no doors slamming. If you want a comfortable, safe, place to stay with 5 star customer service- STAY AT THE Carlyle Inn! You won't be disappointed! And did I mention the price?!?!?!? Amazing price for a 5 start inn , in my opinion!!!!!

Fucking garbage. Run down old shitty hotel. Shitty service. Shitty old crappy rooms. Dated. Disgusting smell. No pool. Courtyard is deceiving and very small. 45$ parking?! Horrible. Do not recommend for 200$+ a night. Best western is better

I'm absolutely horrified at how my stay was handled. In the morning of Jan 7 2022, the front desk called me saying I had a call, the name of the caller was unclear to the front desk clerk. So I took the call knowing my father is the only one who knows my room number and I assumed it must be him as I am in town and staying near by his house to be able to care for him. The caller was not a voice I recognized and he asked for someone by another name. So I said sorry wrong room and hung up. When I went to tell the front desk to please not connect callers who ask only for the room number because the call was not for me and he had woken me up by calling. the clerk then confirmed that the caller asked for me by name and room number. My stomach dropped. What?!? This is terrifying. It's possible the clerk lied about this fact to cover his mistake in not following protocol and putting a call through without confirming the guests name the caller is seeking. However, for him to not admit this after I spend hours freaking out and figuring out what to do, is beyond inconsiderate it is immoral. The manager's first response to me over the matter was that his staff handled the phone call protocol correctly and that I accepted the call. This is after i had to coax him from his office to even talk to me, his entire attitude was that he couldn't be bothered to do more than the bare minimum legally speaking. Ok, so your only concern is that you legally covered your self on basis of me accepting the call. But what about some strange man has my name and room number and I'm a solo female and you do not care at all other than your telephone protocol.... They offered me a room change and I said I had to think about it but ok that's an option. I decided it doesn't matter if I'm in another room bc if there's a breach in their system my new room number connecting to my name would be listed. the all male staff at this point aren't behaving in a manner that makes me feel safe to sleep alone here another night as they are barely showing concern or a desire to make me feel safer or like they even have a clue how to work in hospitality. These men had the customer service voice but the behavior was to protect their own jobs. There was not a shred of concern that a guest of theirs could be in danger or that somehow their system had been hacked. I am born and raised LA. I am not afraid of LA, I did not listen to travel advisories about crime in LA right now bc it is my home town. I needed to visit my family and be near to my dad but not in his home after flying internationally (covid). This location was my best bet. Aside from the horror of who knows what the hell was going on, the room is also totally not worth the price, stains, dirty walls, thin walls. My windows had no screens. But I can't stop thinking that some strange man new my room and name and then pretended he wasn't calling me? So he wanted to check my voice? That I'm female? Young? Alone? And then the managers attitude was nothing close to "this is completely strange and I understand your fear mam. I will do what I can to help you, absolutely we will refund you, and help you contact booking.com while you go pack" his attitude was "you should have canceled hours ago. I'll keep it real, the more you tell me what the problem is the more late check out fee you will have to pay. So go pack your bags". I told him the way he was handling all of this was BS. He didn't like my language. The lack of care and the amount of patriarchy WAS indeed total and complete BS. Not sorry for my language. By the way The woman I talked to at booking was horrified and handled it perfect. She called the hotel and TOLD THEM to refund me for the night I would be leaving. So either, I escaped being sold to sex-traffickers and the hotel staff was in on it, the hotels system or booking's system was hacked, or it was in fact just a wrong number that the staff failed to quell my fears over. So in the worst case scenario im writing my experience so other women can feel safe, and in the best case scenario for the staff to be noted for their terrible behavior in inducing utter fear in a (already stressed) young woman. not cool.

When I tell you I have never experienced such terrible customer service from anywhere. If I could give this place zero stars I would. They made booking a stay to enjoy a weekend with the family a nightmare. Dersire and the staff working on the weekends have truly made our night a living hell. The rooms are dirty as well as the amenities in the rooms do not work. The manager is somehow never available to talk and they don't accommodate Jewish guest well. They overcharge for what they are selling. If you need a good place to stay I would not recommend this place at all.

You get what you'll expect.. just ok! Everything is practical and well accommodating. The service was nice and welcoming. Parking is available for a little over 20.00 and you can come and go as you please. I parked just a street away for free in the residential area. I just to move the car on Monday (no parking sign) The room was comfortable, the bed was good and a bit soft (doesn't bother me) I likes the pillows but there were some people that complained. Personally I liked them and slept well. I was impress with the night table fixtures. They had built in plugs and USB plugs! I always find it annoying when you don't have any free plugs for ur phone or laptop beside ur bed in a hotel. My major problem was the washroom. I found the showers not very clean and found a few hairs that shouldn't be there .. also the FAN sounded like a Helicopter was in the bathroom with me. It was uncomfortably loud. The realest was just ok .. I think they could add a few more fruits and baked goods. The coffee was not bad, eggs were typical scrambled and some apples. What I really liked was happy hour.. 4:30-6:30 were they offered complimentary wine, beer and cheese. It was defiantly an added touch! The location is located 15 Min from Beverly Hills and in the heart of the Jewish community. It's nice that they even offered kosher wine!

Stayed in a king bed at this hotel and it was nice but noticed crumbs in the sheet when we untucked the blanket, also noticed there was candy underneath the bed left over from a past guest. Plus the bed was VERY squeaky, and seems like the bed I stayed in was not the only squeaky one because the people above us were up very early and we heard every single squeak.

This hotel is trying. Friendly front desk staff. But the facility is not up to the price charged and there are no basic services. Taking advantage of the location... and the guests. You can do better and pay less.

Comfortable King sized bed. Delicious sheets. Great Breakfast buffet. Coffee (Kerig) in the room but I am lazy and my husband was happy to get mine from the buffet. Very good value for the neighborhood. Secure Parking but you pay extra for it. Clean, clean, clean. The bathroom was beautiful with a huge counter and well lit. Nice shower and products. The light switch also turned cacophonous fart fan and no light without the unpleasant noise. otherwise the is hotel is quiet and tasteful.

I cancelled my original reservation and was able to book the same room again and even saved some money. Upon check-in they offered assistance to bring my bags up. I declined since I didn't know their elevators were broken. Not a issue with stairs but a bit difficult if you have multiple bags with you. Previous Yelp review from 28 days ago also states their elevators were broken so this has been an ongoing issue. Aside from that, everything was very clean. I was happy there was a mini fridge. AC also works very well. Shower system was simple and water was hot. Parking is $20 a night and you will have to leave your keys with front desk staff. Hotel maid staff was very friendly.

Incredibly located with wonderful amenities and customer care is sublime. The hotel is quaint and clean with caring staff and it's a second home! My parents started staying here every time they fly in to LA and the staff is so accommodating. Breakfast is free, the pool is clean and the architecture of the building allows for great views.

Pretty lousy place. I felt dirty the whole time I was there. My room smelled of sewer, loud pipe noises throughout the night and lots of grime. Yuk!

They have the worst customer service! The font desk staff was NOT attentive to the HUGE issue I had. -Picture of hotel not accurate compared to website -you can hear people walking upstairs from your room Would not recommend this hotel.

What a pleasant surprise. A little off the mainstream but very well maintained. Staff was very pleasant and willing to help out. Breakfast was as good as any large chain place.

I would not recommend this hotel, especially in Beverly Hills. The rooms are super cute, but numerous staff members are unfriendly. I arrived on crutches. There was no way I could manage their stairs and their disabled lift machine wasn't working. I was amazed at how long it took for me to get help to even get to the front desk despite the fact that I was the only guest there. Finally someone helped me go down the street and reenter through the garage only to receive a very unfriendly reception from the very unhappy woman working at the front desk. The first time I came here I had a nice, quiet room. This time I had the rude woman at the front desk and a room facing the street so loud I hardly slept. I asked for an extra blanket and the person on the phone from the evening shift was actually nice but I never got the blanket and had to go back down a few hours later to get one (remember that I'm on crutches). There are much better places you can stay. If you want to feel unwelcome, this is the place. I won't be back.

This is a very cute hotel in a nice neighborhood. The Continental breakfast is fabulous! The rooms are equipped with everything you need even a Kerig coffee maker with tea or hot chocolate which is nice since I don't drink coffee. Get a room with a king bed. My second time staying here I got a queen and the room was a little tight. They do have parking but you might have to park in the bottom lot or leave your keys to park in the top lot. I think they allow pets, I passed a man and his dog in the stairwell.

PROS: The room was simple and clean. The beds and pillows were comfortable, and the staff was kind. We stayed on the second floor facing Robertson and had no issues with noise. The neighborhood was quiet, had amazing Jewish food and easy access to the freeway and Beverly Hills. We felt safe walking around. CONS: This hotel looked so chic in pictures including the website which looks amazing but reality did not live up to the photos. The whole property (including our room) was much smaller than we thought. Our room had a strange musty odor and serious plumbing issues. The shower wouldn't drain, and the toilet almost overflowed every time we used it. It would only flush completely down every 3rd or 4th time. (so stressful and disgusting) When we called the front desk to help, they called the head of house keeping to fix the problems. The woman came within minutes, worked for less than 5 minutes, and claimed the issues were fixed but as soon as she was gone the problems continued. Also, the parking lot was tight and seemed expensive. We also got stuck inside the room several times because the locking mechanism of the door seemed broken. OVERALL: While we felt safe, took some cute pics for Insta and slept well the few days we were here, we would not stay again.

I'm sorry to see some bad reviews of this place. We enjoyed it here. The staff was nice, the room & the bathroom we clean, super cute hotel, loved the decor. The room itself was a little smaller than expected but the three of us had no problems, beds were comfortable, staff were accommodating, breakfast had a lot of choices, just make sure your there before 10am!! Parking was easy, overall a great stay. Even had to use the computer in the lobby, a woman was on the computer for way too long, but they rang my room when she was off so I went down and checked into my flight, no problems. All and all my self and my two girls enjoyed our stay, thank you Carlyle Inn, for helping make our stay in LA, relaxing, and we got a great deal! Oh and I forgot to mention how centrally located it was to just about everything.

Just stayed at the Carlyle Inn for a few nights (checking out today), and we've had a very nice experience. The room size was generous, especially for a boutique hotel, the staff was very friendly, and the rooms were clean. No issues with the location. There are some restaurants that are walking distance, and it's a fairly brief drive to get to the heart of Hollywood. All in all, we are very glad we stayed here.

Came to The Carlyle Inn last minute for an overnight stay. Amazing courteous service from Jazmine. She went over & above to make us feel welcome. The next morning Evelyn was just as courteous. The room was just as pictured. Very clean and the bed & pillows are very cushy & comfy. Happy hour was a bit sparse but it started the evening out right. Breakfast was predictable but good. It's a great location with walking distance to several restaurants. Will definitely go back.

Looks nothing like it does online. The area is questionable, seemed sketchy. Room was ok, clean but very out dated. The lock on our door didn't work well we couldn't close it easily. Carpet was beyond gross. Positive - staff was very nice and accommodating. Wouldn't recommend to anyone and won't come back.