The Carriage House Hotel

Hotel · Lafayette

The Carriage House Hotel

Hotel · Lafayette

603 Silverstone Rd, Lafayette, LA 70508

Highlights

Nestled within the lush grounds of the City Club at River Ranch resort, this upscale hotel offers spacious, chic suites, a pool, and a spa, perfect for laid-back family getaways.

603 Silverstone Rd, Lafayette, LA 70508 Get directions

thecarriagehousehotel.com

@carriagehousehotel

@cntraveler

"Why did this hotel catch your attention?A search for accommodation beyond cookie-cutter national chains in Lafayette doesn't turn up many results, especially if you’re looking for relatively upscale digs. An unflashy brick building in a newish part of town, the Carriage House has some 21 luxury suites and a handful of extended-stay condos, and given the very ordinary local competition in the local hotel portfolio, it’s a refreshingly contemporary and fresh feeling place to stay. There are some welcome neoclassical flourishes to the building and a scenic courtyard. What's the backstory?The hotel is Lafayette’s only AAA 4-Diamond hotel and is nestled in the residential and commercial development of River Ranch. It’s an architecturally mixed neighborhood, and the modern brick building is as close to a boutique hotel experience as you’ll find in the city, a fine example of the New Urbanist movement that informed the original design. It’s a little outside downtown, and so having a car is advantageous. Tell us all about the accommodations. Any tips on what to book?My one-bedroom suite was unfussy and felt more than spacious thanks to the 12-foot ceilings, excellent daylight and a clean, white color palate. The fittings are all modishly utilitarian and aside from a couple of modern abstract prints in the bedroom, there’s not much in the way of decoration, which will appeal to minimalists. The modern quality carries on through the bathroom and there’s a small but welcome kitchenette/parlor with a fridge, microwave and granite counter tops. Drinking and dining—what are we looking at?The food and beverage offering is function over form. There’s a complimentary to-go breakfast that provides guests with waffles, muffins, cereals, fruit, and hot drinks. The main restaurant is just opposite in the City Club (of which the hotel is part), its Bar & Grill offering a familiar selection of modern American dishes, plus more unusual diversions such as poke bowls, duck fat-fried brussel sprouts, and crawfish pasta. How was the service?The hotel is small enough for the staff to offer a personal level of service, and guests were addressed by their names during my stay, which felt reassuringly professional. The front desk staff are on hand for basic orientation and questions about the City Club and River Ranch, and they had a good breadth of knowledge about local nightlife and dining options in downtown Lafayette. What type of travelers will you find here?With the hotel being a mix of short and long stay guests, there was a fair proportion of visiting businesspeople and a couple of young families staying in the larger, two-bedroom suites. It seemed to be mostly a corporate clientele, though, as opposed to leisure travelers. But the facilities and use of the club mean that both are well catered to. What about the neighborhood? Does the hotel fit in?The development was purpose-built and so the entire aesthetic, including the hotel, is a cohesive one. The hotel fits in seamlessly with the backdrop of residential and commercial units, and the location is a tranquil one, it being a twelve or so minute drive into the heart of downtown Lafayette. Is there anything you'd change?It would be nice to have the option of a cooked breakfast on site, ideally delivered to the room, as the nearest café is a few minutes’ walk and it gets very busy in the mornings. Any other hotel features worth noting?The amenities at the City Club really elevate the hotel experience. Their outdoor pool has extensive lounging areas as well as a water slide and fountains, making for a fun spot for families. The Club also has some pristine all-weather tennis courts and a wonderful fitness center, with a gymnasium, sauna, and a wealth of exercise classes. Bottom line: Worth it? Why?Lafayette is a lovely city that sadly doesn’t have an abundance of high quality hotels, so this collection of very comfortable suites is a welcome addition to the choices here for visitors. The fact that it isn’t a national chain and that it enjoys the amenities of the City Club also work entirely in its favor." - Paul Oswell

Carriage House Hotel

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@cntraveler

"A search for accommodation beyond cookie-cutter national chains in Lafayette doesn't turn up many results, especially if you’re looking for relatively upscale digs. An unflashy brick building in a newish part of town, the Carriage House has some 21 luxury suites and a handful of extended-stay condos, and given the very ordinary local competition in the local hotel portfolio, it’s a refreshingly contemporary and fresh property. There are some welcome neoclassical flourishes to the building and a scenic courtyard. The amenities at the City Club (of which the hotel is part) really elevate the experience. The outdoor pool has extensive lounging areas, a water slide, and fountains, making for a fun spot for families. The Club also has some pristine all-weather tennis courts and a wonderful fitness center, with a gymnasium, sauna, and a wealth of exercise classes." - Paul Oswell

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Andrew Johnson

Google

This could be a really cool hotel, the rooms are quite nice and large, and the surrounding area is nice, however there are several negative aspects that just make things more complicated than they ought to be. Finding where to park and check is not obvious or intuitive. Signs are very small and almost hidden and hard to see if you aren’t already familiar with the area. Getting to the rooms is also a bit convoluted. The amenities are nice but you have to walk through the little town center to access them. We also had to be on the road at 8 am and there was no one at the front desk even though their front desk hours stated they’d be there at this time. If the price were a bit lower it wouldn’t be that bad but I feel we payed a premium and only had a mediocre experience.

Ann Russell

Google

I lived within walking distance of this hotel for 10 years. When I had family gatherings and needed extra accommodations, I reserved rooms here. My experience with this hotel was always pleasant until yesterday when I arrived to check in. The woman at the front desk was so rude and unwelcoming. If her goal was to ensure that I will never return to this hotel, she succeeded.

Matthew Mayer

Google

I love the Carriage House because it is fancy, romantic, luxurious, residential and the staff are friendly as I asked permission to visit the Carriage House!

Steven Mckee

Google

The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at checkout did not care and simply said "sorry about that" when I talked to her. We should have listened to ALL of the bad reviews everywhere online about how bad the staff treats its guests, saved the money and stayed elsewhere.

Stephanie Bourque

Google

Recently updated furniture. Mattress was very comfortable. Spacious clean rooms. Did not stay long enough to experience any other amenities.

Natalie Drakes

Google

This place is very capable of being 5 stars. The hotel itself is absolutely gorgeous. The room is like an apartment. Fantastic for travelling with family. I really wanted to give 3 stars, but the hotel, courtyard, and surroundings are so fantastic that I went with 4 stars. The issue here is a lack of maintenance/management. The place was dirty. The cleaning service did not even start the dishwasher. Went to get a glass to have with dinner, fully loaded with dirty dishes. There was blood on the bathroom wall. There was some sort of ring around the toilet. There was a wet wadded up towel in the restroom drawer. YUCK! Then the maintenance, the door handle to the bathroom just came off in my hand, WHAT? The lock on the back door would not budge, so we slept with one eye open all night in case of an intruder. The linens were scratchy and smelled horribly of BLEACH!! So strong, my eyes watered. Again, this place is gorgeous and has so much potential, if only it had a manager that cared :(

Misty E

Google

Our room was nice and spacious, but there is a complete lack of service in this hotel. We were told at checkin that we would get daily service to refresh our room unless we put a DND sign on our door. We are a family of 4 (2 small kids), and we did not get towels replaced in our our room after the first day. I called the front desk and requested towels, and they never delivered them to our room the entire rest of the stay. We also had one roll of toilet paper and ran out of toilet paper, and when we called, the lady at the front desk said she could not bring us TP. ||||In addition, the fitted sheets on the bed are way too small (the mattress was very comfortable and big!), but every time you turned over or got in or out of bed, the fitted sheets came off the corners. We woke up every morning on top of the mattress pad because the sheets came off. I attempted to find a manager listed at the hotel to contact to complain before writing this review, but there is no information anywhere for a customer service manager or hotel manager for this hotel. I am very disappointed that we spent what we did for a no-service hotel.

Cindy L

Google

This hotel could be a real gem but several areas were lacking. While the check-in desk clerk was very friendly and professional, she failed to tell us anything about the pool or any amenities, nothing about breakfast. We had to revisit the desk a few times to ask questions. Upon arrival, our room was still being cleaned after check-in time. The room's bathroom had a dirty, sticky floor and traces of old toothpaste or something white was still.on the faucet handle and backsplash. There was NO HANDSOAP! They had run out. Staff should have sourced soap locally if their inventory was depleted. The mini kitchen area had a couple of glasses and plates but NO UTENSILS! I called for utensils but they didn't have any. I had to request coffee stirrers because none were provided, and no spoons provided. ||The beds were comfortable and the A/C worked well.||Upon checkout, we found the breakfast foods on display but without plates and napkins. No one was working the desk to receive our key and garage card return. There were loud voices in the back and after waiting a while I had to raise my voice "HELLO" to get someone's attention from the back office. An improvement of management with professional hotel and guest service experience could bring this small hotel up to par.

Mike V.

Yelp

This place was ok.. it certainly costs a lot.. in fact i think you'll get more value out of a box hotel.. If i was entertaining and had guests back at my room.. that might be a little different of a story.. it was trendy. and its layout would work for guests visiting.. however if you on a biz trip.. the things you care about more.. arent really as prevalent at this hotel :( esp for the price.. i give it a ... ehhhhh..

Sarabeth B.

Yelp

I made the reservation at this hotel through a third party booking website. Apparently, they don't know how to manage their reservations and did not have enough space for us. Instead of calling me and leaving a message letting me know that they could not accommodate my reservation, they waited until I got there and then told me. "Sorry we don't have space for you" and tried to send me to some s*** hotel that is not even close to comparable. I will never stay here, and I don't recommend that you do either. They obviously do not care about customer service. Just look at the ratings they have. They are accurate.

Brian D.

Yelp

Carriage House Hotel. Miss leading 4 star rating. Not so. No luggage bell service, no room service, no room cleaning / service. No on premise restaurant. Which are the criteria for that rating. False advertising needs to be removed.

Amanda F.

Yelp

No. Not what the website advertises. Very disappointed in the stay. If I return I would just assume stay at Hampton inn

Jacob N.

Yelp

Had to walk out of the building to post this. Wi-Fi does not work. TV doesn't work. "Nothing we can do" $260

Steven M.

Yelp

The property is very well-kept and nice looking. But at check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.

Mike L.

Yelp

Conveniently located however, we stayed there for 2 nights and our room wasn't cleaned. Had to call the front desk for clean towels. While checking out, I mentioned our room wasn't cleaned and the girl at the desk just shrugged her shoulders and said "sorry". You'll get better service from nearby hotels that are less expensive.

Blanca V.

Yelp

I had higher expectations for this hotel because it's rated to be a AAA 4 diamond hotel but I've stayed at the Hilton across the way which was a nicer, our room had a light the was like a strobe light and the furniture was chipped and outdated and getting to the room was also an ordeal because there's a residential area which we ended up in and tried to get a hold of the from desk to help us get to our room and they never answered.

Zachary S.

Yelp

The Carriage House was great. The rooms are very spacious and the beds are certainly comfortable. The hotel has free wifi which is great for getting work done and a small kitchenette as well. The bathrooms and showers are large which is much better than most. The building is very secure and there is dedicated parking spaces. The only downside was the Continental Breakfast that was hard to find and somewhat lacking, but still a great overall experience.

Tricia G.

Yelp

Huge, spacious rooms that are more like condos than hotel rooms. Well equipped and updated. The staff has been great. It was hard to find the check in location, but once I did, it has been very nice. The beds could be more comfy.

Joe L.

Yelp

Rooms are spacious, they have washer and dryers, and a full size kitchen. The furniture is outdated (1980's), internet and cell service is nonexistent, dirty dishes in the dishwasher, there are no amenities on site so plan on driving, they give you one key to enter the building and another to get in your room, the tv's are nice but the service appears to have interruptions from time to time (and no it wasn't weather related), the hot tub is in the men's and women's locker room at the club across the street (so don't plan on relaxing and talking with your wife), the lazy river was not on, and pool is not heated. I always ask myself the question would I stay here again or recommend it to others, and the answer is no.

Patrick P.

Yelp

Stayed here during Covid. Was ok but no maid service. Tried it again around Thanksgiving 2021. They but us in a crummy room that was smelly and messy. 3201... avoid that room. No WiFi and no Internet. They could not reset the internet. Lady in lobby lied and said internet out on 2nd floor but walking down hallway internet was working. 3201 is in an outside area offset from other rooms on 2nd floor. We arrived Tuesday, no IT support all Thanksgiving week until Monday. Here with kids so limited entertainment options and unable to work. They threatened to charge us for stay when we tried to find a different hotel when they could not fix internet. That was not cool so I wonder if they have a lot of people refusing to stay here after one night.

Michelle H.

Yelp

I stayed at the Carriage House Hotel on 1/24/18. It is completely overpriced, dangerous, and filthy. I started sneezing shortly after arriving due to the enormous buildup of dust on the vents. The carpet was filthy, the furniture looked as if it came from a garage sale, the walls had patches and holes... I could go on and on. I paid $250 per night for a room worth $35. In addition to the filth, the hotel is set up with closed hallways and corridors so I didn't feel safe at night. I cannot believe thatI spent this much money to sneeze constantly and feel u safe.

Ellie D.

Yelp

I love the concept and the River Ranch development. The staff are very nice and accommodating. The continental breakfast is pretty nice. However, the bathtub drain was clogged, causing us to shower in ankle deep water. Then, they don't have a full service cleaning staff, so when trying to get a baby to nap in the room in between cleaning rooms, we missed our opportunity to have ours cleaned. Also, I LOVE the beautiful Cajun courtyard, but didn't appreciate the condom wrapper on the little stage area where my six-year-old could see (not like she knows what that is) and where my baby could pick it up. For what these rooms cost ($200/night), I expect better.

Leah M.

Yelp

My husband and I were treated to this hotel as a gift from relatives for our wedding night. I didn't know it as we walked into our room, but my relatives also paid for rose petals, chocolate strawberries, and champagne to be in our room on arrival. It wasn't until 9pm (we checked in around 5) that I was told about our "surprise." We were highly disappointed, as were our relatives who wanted to make our day that much more special. Thankfully they were refunded for the price of what we didn't receive. Even a "congratulations" at the front desk would have been nice.

Jd W.

Yelp

Cute, I like the concept and it's easy to access River Ranch, but the rooms are dirty and the showers need to be scrubbed. I've seen so many reviews on trip advisor about dirty rooms and it seems they have not corrected this problem. I'll spend my money elsewhere, it's just like everything else in River Ranch, overrated! Made to look nice, but it's actually cheap crap...

Morgen D.

Yelp

I don't have many good things to say at the hotel. I recently stayed here with my mother after having a surgical procedure done, since it was close to the surgical suite. The girl at the front desk was new and had to redirect us to several rooms before finally finding ours. When we got into our room the air conditioner was broken and when we called front desk they were not concerned in the least. I then told my mother to call back and request a suite. So after having surgery, I had to move to different areas and rooms 4 times. No one is at the front desk from 11PM-7AM. So when my mother got up at 5 to request sugar and cream again there was no one to help. Rooms are not adequately stocked. I am very disappointed in this hotel. Especially because of the location. We will not be staying here again and I would not recommend this hotel to anyone.

Jason J.

Yelp

The hotel was awesome. The room was very clean and spacious. Long walk to the front desk and the parking garage. Everything we needed was at our disposal. The River Ranch area doesn't seem like it belong in Lafayette. The staff was great and professional. We had some issues with our door keys and they gave us a free 30 minute message at the message place across the street.

Aubrey L.

Yelp

This hotel was great. We arrived without a reservation on Christmas Day (our other accommodations hadn't worked out...); there were four of us, I had the flu, and we needed both a hotel for two nights and recommendations for what restaurants in the area were open. The hotel looked like it was built yesterday; our rooms were very spacious and included the typical bedroom and bathroom, plus a separate lounge area with a second TV and kitchenette (very much appreciated when I was coughing and couldn't sleep at 3am). It was very clean as well; I'm a little neurotic about clean hotel rooms so this was much appreciated. Oh! And it included breakfast, which wasn't just the typical bowl of cereal and a banana, but also included waffles, some eggs, etc. The front desk worker was really lovely to us, and went out of her way to find restaurants open on Christmas. Overall, we had a very positive experience.

@cntraveler

Carriage House Hotel

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@cntraveler

3 Best Day Trips from New Orleans

View Postcard for The Carriage House Hotel

Andrew Johnson

Google

Ann Russell

Google

Matthew Mayer

Google

I love the Carriage House because it is fancy, romantic, luxurious, residential and the staff are friendly as I asked permission to visit the Carriage House!

Steven Mckee

Google

Stephanie Bourque

Google

Recently updated furniture. Mattress was very comfortable. Spacious clean rooms. Did not stay long enough to experience any other amenities.

Natalie Drakes

Google

Misty E

Google

Cindy L

Google

Mike V.

Yelp

Sarabeth B.

Yelp

Brian D.

Yelp

Amanda F.

Yelp

No. Not what the website advertises. Very disappointed in the stay. If I return I would just assume stay at Hampton inn

Jacob N.

Yelp

Had to walk out of the building to post this. Wi-Fi does not work. TV doesn't work. "Nothing we can do" $260

Steven M.

Yelp

Mike L.

Yelp

Blanca V.

Yelp

Zachary S.

Yelp

Tricia G.

Yelp

Joe L.

Yelp

Patrick P.

Yelp

Michelle H.

Yelp

Ellie D.

Yelp

Leah M.

Yelp

Jd W.

Yelp

Morgen D.

Yelp

Jason J.

Yelp

Aubrey L.

Yelp

The Carriage House Hotel

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