The Carriage House Hotel

Good luck getting this hotel to honor a reservation. My father had a confirmed reservation and when he attempted to check in at 5:30 he was informed they had no rooms available. He paid for the room four months ago. They don't answer the phone, the customer service is horrible, and they are refusing to refund his money. Can I give the hotel zero stars?

We are on day 2 of our stay. We love the hotel, staff and room. They have been helpful and even when my flight was canceled and moved to a different day they worked with me. I would 100% recommend the hotel. They are friendly, amazing and room is great

This is the second time we've attempted to stay at this hotel. Both times ended with us having to leave early due to an obnoxious overly fragrant smell in the room (think bed, bath, and beyond candles on steroids). On our recent attempt, the smell was so strong my wife got a headache and we couldn't even stay through the night. We ended up driving back home because all the area hotels where full due to a festival in the city. We let the office know; they were unable to give a partial refund even though we had to leave and drive home that night. In all fairness they didn't charge us for the second night.

This could be a really cool hotel, the rooms are quite nice and large, and the surrounding area is nice, however there are several negative aspects that just make things more complicated than they ought to be. Finding where to park and check is not obvious or intuitive. Signs are very small and almost hidden and hard to see if you aren’t already familiar with the area. Getting to the rooms is also a bit convoluted. The amenities are nice but you have to walk through the little town center to access them. We also had to be on the road at 8 am and there was no one at the front desk even though their front desk hours stated they’d be there at this time. If the price were a bit lower it wouldn’t be that bad but I feel we payed a premium and only had a mediocre experience.

I lived within walking distance of this hotel for 10 years. When I had family gatherings and needed extra accommodations, I reserved rooms here. My experience with this hotel was always pleasant until yesterday when I arrived to check in. The woman at the front desk was so rude and unwelcoming. If her goal was to ensure that I will never return to this hotel, she succeeded.

The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at checkout did not care and simply said "sorry about that" when I talked to her. We should have listened to ALL of the bad reviews everywhere online about how bad the staff treats its guests, saved the money and stayed elsewhere.

This place is very capable of being 5 stars. The hotel itself is absolutely gorgeous. The room is like an apartment. Fantastic for travelling with family. I really wanted to give 3 stars, but the hotel, courtyard, and surroundings are so fantastic that I went with 4 stars. The issue here is a lack of maintenance/management. The place was dirty. The cleaning service did not even start the dishwasher. Went to get a glass to have with dinner, fully loaded with dirty dishes. There was blood on the bathroom wall. There was some sort of ring around the toilet. There was a wet wadded up towel in the restroom drawer. YUCK! Then the maintenance, the door handle to the bathroom just came off in my hand, WHAT? The lock on the back door would not budge, so we slept with one eye open all night in case of an intruder. The linens were scratchy and smelled horribly of BLEACH!! So strong, my eyes watered. Again, this place is gorgeous and has so much potential, if only it had a manager that cared :(

STAY AWAY!!! Upon arrival, we found bars of soap left in the bathrooms, dirty pans in the kitchen cabinets, the AC filter and door filthy, a black film on the kitchen floor that was sticky, and wet/mildewy carpet. Our room was incredibly hot, even with the AC on 65. We called the front office to report these things and were informed that the rooms aren't cleaned daily, only if you called and asked for something. So, we had to call daily and ask for towels, toilet paper, etc. I continuously had to call and ask for sheets to be exchanged, carpets vacuumed, floors mopped and for the bathrooms to be cleaned - and they never were. Not once. I even spoke to a manager and nothing changed The WiFi does not work. They still have Direct TV which went out numerous times a day. Our keys for the door had to be re-keyed 5 times during our stay. The furniture is completely outdated, stained and scratched. My entire family is leaving sick from the dust and mildew present in the room. We were scheduled to stay for 2 more weeks, but we quickly changed that. How can this hotel claim to be a 4 diamond hotel? For $250+ a night, I would expect a completely different experience. It is a complete ripoff. ***Update- I was never contacted by management.

This place was ok.. it certainly costs a lot.. in fact i think you'll get more value out of a box hotel.. If i was entertaining and had guests back at my room.. that might be a little different of a story.. it was trendy. and its layout would work for guests visiting.. however if you on a biz trip.. the things you care about more.. arent really as prevalent at this hotel :( esp for the price.. i give it a ... ehhhhh..

I made the reservation at this hotel through a third party booking website. Apparently, they don't know how to manage their reservations and did not have enough space for us. Instead of calling me and leaving a message letting me know that they could not accommodate my reservation, they waited until I got there and then told me. "Sorry we don't have space for you" and tried to send me to some s*** hotel that is not even close to comparable. I will never stay here, and I don't recommend that you do either. They obviously do not care about customer service. Just look at the ratings they have. They are accurate.

Carriage House Hotel. Miss leading 4 star rating. Not so. No luggage bell service, no room service, no room cleaning / service. No on premise restaurant. Which are the criteria for that rating. False advertising needs to be removed.

No. Not what the website advertises. Very disappointed in the stay. If I return I would just assume stay at Hampton inn

Had to walk out of the building to post this. Wi-Fi does not work. TV doesn't work. "Nothing we can do" $260

The property is very well-kept and nice looking. But at check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.

Conveniently located however, we stayed there for 2 nights and our room wasn't cleaned. Had to call the front desk for clean towels. While checking out, I mentioned our room wasn't cleaned and the girl at the desk just shrugged her shoulders and said "sorry". You'll get better service from nearby hotels that are less expensive.

I had higher expectations for this hotel because it's rated to be a AAA 4 diamond hotel but I've stayed at the Hilton across the way which was a nicer, our room had a light the was like a strobe light and the furniture was chipped and outdated and getting to the room was also an ordeal because there's a residential area which we ended up in and tried to get a hold of the from desk to help us get to our room and they never answered.

The Carriage House was great. The rooms are very spacious and the beds are certainly comfortable. The hotel has free wifi which is great for getting work done and a small kitchenette as well. The bathrooms and showers are large which is much better than most. The building is very secure and there is dedicated parking spaces. The only downside was the Continental Breakfast that was hard to find and somewhat lacking, but still a great overall experience.

Huge, spacious rooms that are more like condos than hotel rooms. Well equipped and updated. The staff has been great. It was hard to find the check in location, but once I did, it has been very nice. The beds could be more comfy.

Rooms are spacious, they have washer and dryers, and a full size kitchen. The furniture is outdated (1980's), internet and cell service is nonexistent, dirty dishes in the dishwasher, there are no amenities on site so plan on driving, they give you one key to enter the building and another to get in your room, the tv's are nice but the service appears to have interruptions from time to time (and no it wasn't weather related), the hot tub is in the men's and women's locker room at the club across the street (so don't plan on relaxing and talking with your wife), the lazy river was not on, and pool is not heated. I always ask myself the question would I stay here again or recommend it to others, and the answer is no.

Stayed here during Covid. Was ok but no maid service. Tried it again around Thanksgiving 2021. They but us in a crummy room that was smelly and messy. 3201... avoid that room. No WiFi and no Internet. They could not reset the internet. Lady in lobby lied and said internet out on 2nd floor but walking down hallway internet was working. 3201 is in an outside area offset from other rooms on 2nd floor. We arrived Tuesday, no IT support all Thanksgiving week until Monday. Here with kids so limited entertainment options and unable to work. They threatened to charge us for stay when we tried to find a different hotel when they could not fix internet. That was not cool so I wonder if they have a lot of people refusing to stay here after one night.

I stayed at the Carriage House Hotel on 1/24/18. It is completely overpriced, dangerous, and filthy. I started sneezing shortly after arriving due to the enormous buildup of dust on the vents. The carpet was filthy, the furniture looked as if it came from a garage sale, the walls had patches and holes... I could go on and on. I paid $250 per night for a room worth $35. In addition to the filth, the hotel is set up with closed hallways and corridors so I didn't feel safe at night. I cannot believe thatI spent this much money to sneeze constantly and feel u safe.

I love the concept and the River Ranch development. The staff are very nice and accommodating. The continental breakfast is pretty nice. However, the bathtub drain was clogged, causing us to shower in ankle deep water. Then, they don't have a full service cleaning staff, so when trying to get a baby to nap in the room in between cleaning rooms, we missed our opportunity to have ours cleaned. Also, I LOVE the beautiful Cajun courtyard, but didn't appreciate the condom wrapper on the little stage area where my six-year-old could see (not like she knows what that is) and where my baby could pick it up. For what these rooms cost ($200/night), I expect better.

My husband and I were treated to this hotel as a gift from relatives for our wedding night. I didn't know it as we walked into our room, but my relatives also paid for rose petals, chocolate strawberries, and champagne to be in our room on arrival. It wasn't until 9pm (we checked in around 5) that I was told about our "surprise." We were highly disappointed, as were our relatives who wanted to make our day that much more special. Thankfully they were refunded for the price of what we didn't receive. Even a "congratulations" at the front desk would have been nice.

Cute, I like the concept and it's easy to access River Ranch, but the rooms are dirty and the showers need to be scrubbed. I've seen so many reviews on trip advisor about dirty rooms and it seems they have not corrected this problem. I'll spend my money elsewhere, it's just like everything else in River Ranch, overrated! Made to look nice, but it's actually cheap crap...

I don't have many good things to say at the hotel. I recently stayed here with my mother after having a surgical procedure done, since it was close to the surgical suite. The girl at the front desk was new and had to redirect us to several rooms before finally finding ours. When we got into our room the air conditioner was broken and when we called front desk they were not concerned in the least. I then told my mother to call back and request a suite. So after having surgery, I had to move to different areas and rooms 4 times. No one is at the front desk from 11PM-7AM. So when my mother got up at 5 to request sugar and cream again there was no one to help. Rooms are not adequately stocked. I am very disappointed in this hotel. Especially because of the location. We will not be staying here again and I would not recommend this hotel to anyone.

The hotel was awesome. The room was very clean and spacious. Long walk to the front desk and the parking garage. Everything we needed was at our disposal. The River Ranch area doesn't seem like it belong in Lafayette. The staff was great and professional. We had some issues with our door keys and they gave us a free 30 minute message at the message place across the street.

This hotel was great. We arrived without a reservation on Christmas Day (our other accommodations hadn't worked out...); there were four of us, I had the flu, and we needed both a hotel for two nights and recommendations for what restaurants in the area were open. The hotel looked like it was built yesterday; our rooms were very spacious and included the typical bedroom and bathroom, plus a separate lounge area with a second TV and kitchenette (very much appreciated when I was coughing and couldn't sleep at 3am). It was very clean as well; I'm a little neurotic about clean hotel rooms so this was much appreciated. Oh! And it included breakfast, which wasn't just the typical bowl of cereal and a banana, but also included waffles, some eggs, etc. The front desk worker was really lovely to us, and went out of her way to find restaurants open on Christmas. Overall, we had a very positive experience.