John B.
Google
We are new members of the Preservation Society of Newport County and were visiting the Elms for the first time. The docent at the Elms recommended we eat at the new Carriage House and said that they had a lovely patio. We arrived at about 1:30 PM and asked for a table on the patio, there were about seven open tables. We were told that reservations were required and we would have to sit inside. Not wanting to waste any more time looking for an alternative place, we agreed. The food was delicious. We had the New England Chowder and the Chicken BLT. Richard, our server, was friendly and helpful.
I am giving the restaurant four stars instead of five for two reasons - First, when we left there were still four open tables on the patio and RESY, the APP used to book reservations, indicated that there were reservations available on the patio at 2:30 PM. Also, RESY specifically states that “reservations are encouraged” but does not say that they are required.
Second, we were charged a 2.96% surcharge (not disclosed until we paid our bill) for using a credit card. The restaurant said that it’s to offset their processing costs and is not more than what they pay in fees. When did this become a thing? Since most people pay by card, it would appear that accepting cards and paying the processing fee is the cost of doing business? In fact, restaurants benefit from accepting credit cards: 1) it allows merchants to easily and securely accept and process payments; 2) it improves customer experience by reducing wait times and makes the customer payment process more convenient; 3) it reduces merchant costs - no need to count and process money and coins, it saves time and effort to bundle and transport money and coins to the bank, it reduces possible theft, and it avoids bad checks and counterfeit money; 4) it is also more sanitary to use credit cards. Forcing people to carry cash to pay large bills at a restaurant can also be a safety risk for the customer.