The Castle Hotel

Menu looked ok, so tried the 2 course lunch menu(currently £16.95 p.p) available til 5pm. I had the smoked haddock/chorizo rizotto which was well presented hot, on a hot plate ... truly delicious ... perfect. 👍My friend had the gammon/diced pineapple chutney, peas and thick cut chips with added mayonnaise. Not quite the quality of the other dish ... peas were a little 'al dente' and the gammon cut should have been consistently tender from 1st to last bite. - but an issue they should take up with their meat supplier, tbh. My pudding, the chocolate torte with scoop of blood orange sorbet topped with a delicious Cape gooseberry ... was VERY good ... made even better with the addition of a small jug of pouring cream. The sorbet was tangy and the chocolate balance blended perfectly. Excellent! My friend's Sticky toffee pudding also went down v. well ... good quality ice cream topped with the Cape gooseberry fruit melting nicely into the gently heated caramel sauced sponge pudding ... well presented and strong flavours. With a pint of Inch's cider and a couple of blackcurrent sodas ... I must say it was a hearty warming experience in the bar by the fire. Well satisfied! We eat out a fair bit . . Really recommend this combination of dishes ... especially the combo I had.

Had a fabulous New Year's Eve stay. Everything in the room was very clean including the bathtub. One of the radiators in our room wasn't working. When we notified the front desk, we had a heater delivered to our room pretty much immediately. Staff were the best. They were smiling when we checked in, and still cheerful at breakfast. They had to be tired, but were still taking good care of us and still showing lovely teamwork with each other. Thank you Cab, Rach, Toni, Sallie and Danielle for all your hard work. The only disappointment (and it was a big one) was the DJ Kev Cee. He paid no attention to his audience. Just kept playing random songs on overblown speakers. The dance floor was packed for Abba. He followed it with a club mix of Moves like Jagger, and the dance floor was immediately empty... not a single person dancing to it. But Kev paid absolutely no attention. and followed with 20 more minutes of music no one danced to (and believe me there were plenty of people who wanted to dance). As much as we like the hotel and event, if Kev is the DJ next year we will not consider returning. Bottom line to The Castle Hotel mgt: Keep your fantastic staff, lose the DJ.

STAY We are staying at this fabulous hotel at the moment. Staff from when we arrived, checked in, lady tidying our room, restaurant staff for dinner last night & breakfast this morning were the nicest friendliest staff we have ever met. Room is absolutely stunning, we are staying in a deluxe room & we have had the best nights sleep ever. Lovely products in bathroom. Food is amazing. Risotto for me last night & husband had the burger. Breakfast this morning was a buffet breakfast, then a full cooked breakfast for both of us. Will we stay again? Yes within a heartbeat.

The Dragon In The Castle We booked two nights at The Castle Hotel for New Year’s Eve and New Year’s Day through booking.com, intending to use it as a base to explore Conwy. Shortly after booking, we received a phone call from someone we later came to recognise as “the dragon in the castle”. We were informed, in a rather distinctive tone, that there would be a private event on New Year’s Eve and that if we wished to attend we would need to pay £95 each. We were also told that there would be no food served on New Year’s Day, including breakfast. It felt like an unusual welcome call, but as we were happy to eat elsewhere and didn’t plan to attend any party, we weren’t too concerned. We arrived around 4pm on New Year’s Eve and were immediately struck by the building. It’s a beautiful old hotel with a warm, welcoming feel. At check-in we were reminded again that there would be no food or breakfast on New Year’s Day, given a key card, and instructed to ring the bell on the door if returning later in the evening. Our room was clean, cosy and comfortable, with no complaints at all. After getting changed, we headed out to explore Conwy, had a nice meal and a few drinks locally, and returned to the hotel around 11pm. We’re not ones for seeing the clock strike midnight. The doors were locked, so we rang the bell as instructed. And rang it again. And again. It was very cold, and after a long wait we were just about to phone the hotel to explain that we were guests locked outside. Eventually, a member of staff opened the door, apologised sincerely, and explained they hadn’t heard the bell. She was friendly and welcoming and invited us in. As we headed towards the stairs, just a few steps past the open-plan bar, she mentioned there was a party on and said we were welcome to join them for a drink. As we were explaining that we’d been told we couldn’t without tickets, the dragon emerged from the shadows and announced that because we had booked via booking.com, we would need to pay £95 each if we wanted to join in. The bar was virtually empty and we were only a few steps away, but sensing the dragon was fully armoured and ready for battle, we quietly retreated to our room. We slept well and got up the next morning ready to head out for breakfast elsewhere. As soon as we opened our door, we could smell cooked food. Walking down the stairs and towards the exit, it became clear that breakfast was, in fact, being served. Guests were sat eating cooked breakfasts, and a sign outside confirmed they were open and serving food. Mindful not to disturb the dragon, we slipped out quietly, slightly baffled, and went elsewhere for breakfast. We could only assume we weren’t welcome to eat there, or that the dragon was having a particularly bad day. We stayed the second night, carefully sneaking in and out for food and drinks, as the dragon had a habit of making us feel rather unwelcome. Overall, the hotel itself is lovely, full of character, and most of the staff were genuinely friendly and pleasant. My advice to future guests is simply this: be aware that there may be a dragon lurking within the castle. And a gentle note for the Coaching Inn Group — you appear to have an unfriendly dragon guarding your hotel, and she may be scaring guests away. Sadly, because of this experience, it’s not somewhere we would return to or recommend.

What a wonderful find this hotel has been. I really can’t recommend enough! Our room was magnificent for the cost. Spotlessly clean. We walked in to the room with the soothing tones of Classic Fm on a lovely Robert’s radio. The decor is so cosy and ideal for a winter break. The hotel staff are so super-friendly and couldn’t be more helpful. We wish we were able to stay for more than one night and will certainly return. Just love this place. Thank you for a great trip!

​We checked out today after a brilliant stay with our dog. As soon as we walked through the door, every single member of staff was incredibly friendly and welcoming—a truly lovely start to our trip. ​The hotel is wonderfully old and rustic, possessing that genuine, old-fashioned charm that so many modern places lack. Our room was clean and comfortable; a really cosy and relaxing space. ​The food was also a definite highlight. Both the dinner in the restaurant and the breakfast were absolutely excellent. We honestly wouldn't hesitate in recommending this charming hotel to anyone travelling in the area.

We were visiting the area last week and decided to eat at the Castle Hotel as they offered some good choices for vegans. I have got to say we really enjoyed it! We had the Red lentil & Oyster mushroom Ragu and the Squash spinach and houmous folded nan which were both delicious! The waiter was really friendly and helpful, and also checked with the kitchen with our concerns about intolerances. We would like to congratulate the restaurant on offering different types of vegan choices that other establishments don't offer. I hope they continue with it as we will definately be returning when we are next in the area!

Very central with car parking and a bonus that is next door to the amazing Dylan's restaurant. We only stayed one night and the first impression of the room was that is was clean and the décor was nice. The reality was that there were so many things on all the surfaces it was difficult to find any space for our belongings. Two bookends holding several books - one of them Shantaram by David Roberts - that would take weeks to read! A kettle, beakers, tea, coffee and biscuits on a small table, then an expresso maker with beakers on the desk. Four huge cushions that we had to place in the wardrobe as there was nowhere else to put them. The radiator was on all night, making the room far too hot. We did open two windows but still too warm. I asked at reception and was told it is often on all the time and sometimes it does not come on, so it is very cold. I suggest getting someone in to fit thermostats, will save the company thousands in heating bills. We called in for one drink before going up to bed and all but two of the tables in the bar had dirty empty glasses on them. Staff were nice though and the room we booked is dog friendly. A small dog bed and a bowl of water was a nice touch.

Centrally locates, friendly staff, free parking and great food. Very walkable within the walled city. Definitely worth a splurge to make things easy. The on-site restaurant and bar offer really good food options, special desserts and decent cask beer offerings. The B for breakfast is quite good and plentiful. Rooms are unique but modern and offer what you would expect. I would return to this place

Perfect hotel in the center of town. Easy access to the train station, shopping, eateries, sightseeing, the castle and quay. The staff is ALL wonderful!! They go out of their way to make you feel welcome & comfortable. The room is small and the bathroom is super small. The bath plumbing is good but not great. The breakfast that is included is great! The omelette and the pork sausage was the best on our trip so far. Despite small room and tiny bathroom, we would come back because of location, staff and the fact that it's a nice hotel.

We ate in the relatively quiet restaurant on a Monday evening. Service was prompt and friendly, and the food was good. Not incredible, but good. Tasty beers on tap, pleasant surroundings, nice wallpaper, linen tablecloths, all that jazz. The posh fish and chips was enormous and tasty. If I'm being picky, the presentation wasn't that great (see the pics). The tandoori monkfish was also very good, but the vanilla mash was inedible. It was far too salty. We mentioned this at the end of the meal to the maitre'd, who then checked with the chef. He returned and was very apologetic, saying that there must have been an accident with the mash and that no-one had owned up to it, and that the dish had been taken off the bill. Normally you may expect a complimentary dessert, or for perhaps one of the starters to be comped, but this was a nice touch and showed that they didn't accept it when a dish that wasn't perfect went out. This situation probably could have been avoided had someone checked on us during our main course to see if everything was ok. The waiter didn't ask us if we enjoyed the meal when he collected our plates, even though it was clear the mash on the plate had barely been touched. If we hadn't said something, someone else may have had the same problem. That being said, I'd recommend The Castle Hotel and would probably go back, though not before checking out the more informal Bistro down the road (I can't remember it's name!) Positives: Extensive menu. (Lots of choice) Solid cooking. Good customer service. Negatives: Extensive menu. (I'd expect a place like this to have a changing menu) Not cheap - £6-7 for a starter, £17-20 for a main.

The food is fine but can't say the same about the hotel. Even though the bed was made, there were used tissues and dirty cups by the bed. The filter in the kettle was moldy. It was so disgusting, I've never seen anything like it. The bathroom fixtures were all rusty. The front desk was apologetic and took care of the trash but nothing to be done about rusty bathroom fixtures.

All dishes we tried were excellent, including the desserts. The downside is that service is incredibly slow. If you go, plan for an extra hour over your normal expectation.

Good food, Lamb a speciality. I opted for the restaurant over the bar, you can have the same menu, but the restaraunt is a little clinical for the old building, next time I'd opt for the bar as it seems much cosier.

Whilst I have never stayed at the castle hotel I have eaten in both the bar and restaurant on many occasions and cant recommend it highly enough. Both the restaurant and Bar pride themselves on serving the best local welsh produce. They offer a 'brasserie' style menu which changes according to the seasons which ensures the best and freshest produce. They also offer a weekly Fixed price menu and a Sunday lunch menu which always features the delicious local Welsh beef . Always a lovely atmosphere and very friendly and welcoming staff.

Great restaurant! Didn't see much vegan food on the menu so I asked the waiter what options we had. He went in the kitchen and came back with several things they could make. We had a fabulous meal at a great price with excellent service.

I have only had positive experiences at The Castle. My partner and I stayed at the hotel for a weekend in January when they had an excellent deal to buy one night and get a second night free. The hotel is lovely, I liked the quirky decor in our room and staff were friendly and helpful. We have eaten at the restaurant several times, both for lunch (the haddock and poached egg is particularly good) and dinner. The food has never disappointed and the menu boasts much local seasonal produce and really celebrates Welsh cooking. The desserts are my particular favourite and there is always a different selection. Service is excellent and the food reasonably priced. Again, in the restaurant, I like the decor, especially the wonderful medieval and early modern style paintings hanging on the wall. Will definitely be returning when we are in North Wales again!

Ordered fish pie and it was rich and delicious along with the side of Red cabbage was yum. Very Welsh!

Terrific little hotel in the ol dotwn of Conwy. We booked the Swit Caer Rhun and I'm very happy we did. It is more expensive, but not crazy and for the money, it sounds like you get a lot more. We had a sitting room plus bedroom and a detached bathroom. Hotel is very quaint, pretty old, but historic feeling. Staf is friendly and helpful. All in all - very good.

For a special lunch or dinner you can't go wrong, but I do prefer the atmosphere in the bar if I am honest. You can get carried away with the cost if you include wine, but as I said, as a treat if fab. My only criitisism is that in the evenings if you get a crowd of locals in the bar it can be a bit rowdy and the staff seem incapable of asserting themselves. For me, lunch is best.

The restaurant is amazing, the staff go out of their way to make you feel welcome and the entire town of conwy is nice. If you want a relaxing vacation not spent suntanning definitely consider this place.

We will be returning soon for our fifth stay at The Castle Hotel. We absolutely love this property for its charm, authenticity, food, service and hands on family management. The charming town of Conwy sits under the shadow of Conway castle and its lovely High Street leads to the water complete with sea gulls begging for a bit of chips. Don't miss it!

Food is amazing! Never had a bad meal! Don't go if you're in a rush because the staff and chefs certainly aren't, and don't go unless you have a small fortune, it's not cheap. Luckily I was having a birthday treat!

Soup was excellent, but the roast was somewhat disappointing. Considering the price, I would have expected freshly cooked hot roast beef, but it tasted like cold cooked beef with gravy.