The Castle Hotel

As another reviewer had said….. the online photos are a huge contrast to what the hotel is actually like! Our room was dirty, bits on floor and three hairs around the bath. I reported the hairs almost immediately and the man on the desk was very helpful, in fairness and sorted it but I didn’t also want to start raising additional issues like the floors. The rooms are a little tired and dark! The hallways are drab and need renovation, to reflect what this premium collection hotel advertise. Downstairs dark and needs a refurb, also. Hair dryer didn’t work and all toiletries you have to pay for £12-16 per pop. The hand sanitizer was on the side of the sink so we assumed we could use it THEN realised on reading the price list the hand wash was on it SO we should not have been using it!!!! Cheeky of them doing this! All in all not exactly as advertised! I expected more for a 4 star!!!!

We had a gorgeous meal here! I had absolutely delicious salmon with a swanky sauce and nice sides. The desserts looked good too, really unusual. I had berry bread and butter pudding and that was delicious (though I would have liked double the portion but I am greedy!) just delicious! Really good quality food for surprisingly ok prices. They were also doing a "kids eat free" deal so my main was £22 but the kids are for free so it worked out less expensive than other less nice meals we had in other pubs| I recommend this so highly!

From the moment we arrived until the moment we departed, we felt welcome and the staff could not have been more friendly and helpful. It would be wrong to single out one member of staff because they were ALL helpful, friendly and efficient. The room was comfortable, clean and cosy and the hotel was full of charm and character. The food was excellent. Breakfast had a wide choice of cooked options and the help yourself table a good selection of cereals, fruit, pastries and juices. The hotel location is on the high street right in the middle of town with plenty of parking across the street or behind the hotel, albeit with a narrow entrance to negotiate. A nice snug area with bar, a coffee area and an outside area with tables and umbrellas provided a variety of locations to sit and relax. Definitely a hotel to look forward to in a return visit.

Wasn’t sure what to expect before booking but as it’s a dog friendly hotel we were delightedly surprised. We booked a double deluxe room with our dog, £15 extra with bowl, bed and treat. Hotel is old fashioned with a modern edge. Staff are the most friendly people and always have a smile on their face. We booked on a b&b basis. Our room was right in the eaves with a tiny window overlooking the car park. A fan was supplied and thank god as it was very warm. Bathroom is very clean. Amenities such as coffee etc were good and the bed very comfortable. Definitely recommended to anyone wishing to take their dog as they are no a burden like in some hotels, they are even offered a sausage at breakfast. Parking is opposite the entrance and at the rear, a parking permit is required from reception.

I still can't get my head round reviewers who say how good a place is and how well they were looked after then give a four star review. This place certainly deserves my five stars. We were meeting another couple and because we wanted a full day in Conway we arrived soon after nine. I had already asked if I could find a car parking space could I park before check in. The no problem responses set the scene for a really enjoyable overnight stay. It's an old pub and the bedroom was quite old fashioned but was fully up to date with lots of little touches. USB sockets in the power points, a decent reading lamp on both sides, a TV that worked, playing cards, a bedside radio quietly turned on playing BBC 3, lots of tea and coffee, books, playing cards and even a small bag of sweets which turned out to be earplugs. The bed was not only enormous but very comfortable and we even had a fan to keep us cool at night. The room was well maintained and absolutely spotless and pristine. The menu was good and having chosen pie of the day wasn't disappointed. The bar had a good selection of drinks but following a trend doesn't have sherry. Breakfast was also a treat with plenty of help yourself and a good selection on the menu. |I have said in past reviews that having good staff can make or break a visit and they were really helpful. If there is one criticism and it's a bit tongue in cheek, I wish I could request a room without cushions on the bed. They have to go straight in the wardrobe. That aside we had a smashing stay and look forward to going again

The hotel is lovely, they kindly allowed me yo park before check in. The staff were lovely and friendly. The rooms beautiful and so well equipped and the house keeping had left windows open, blinds down and fans on. It was appreciated and thoughtful in a heatwave. Lovely bar staff and we had an excellent spritzer very nice in the overwhelming heat. Sitting outside it was lovely, fairy lights and a view of the castle. ||The breakfast was awful, there was a continental buffet which was poor. Decided to have eggs on toast, my companion had scrambled eggs and salmon. The eggs came crammed on a single piece of toast they were totally overcooked and dry as if they’d been cooked hours before. My companions scrambled egg were so overdone they were almost green.

Only had a meal whilst visiting Conwy. Food was really good, service was excellent and all the staff were really friendly. Photo was of the grilled halloumi sandwich which my daughter had and loved, and rarebit which was very nice. I had the muscles (started eating before taking photo 🤣) which were really good. Dog friendly as well 👍

Stayed with a group of 13 friends on a golf tour and we had a fabulous time. The staff are all really helpful, thoughtful and friendly. The breakfast and dinner was top notch. And you cannot fault the location for ease of access to Conwy and the stunning golf course nearby.

Centrally locates, friendly staff, free parking and great food. Very walkable within the walled city. Definitely worth a splurge to make things easy. The on-site restaurant and bar offer really good food options, special desserts and decent cask beer offerings. The B for breakfast is quite good and plentiful. Rooms are unique but modern and offer what you would expect. I would return to this place

Perfect hotel in the center of town. Easy access to the train station, shopping, eateries, sightseeing, the castle and quay. The staff is ALL wonderful!! They go out of their way to make you feel welcome & comfortable. The room is small and the bathroom is super small. The bath plumbing is good but not great. The breakfast that is included is great! The omelette and the pork sausage was the best on our trip so far. Despite small room and tiny bathroom, we would come back because of location, staff and the fact that it's a nice hotel.

We ate in the relatively quiet restaurant on a Monday evening. Service was prompt and friendly, and the food was good. Not incredible, but good. Tasty beers on tap, pleasant surroundings, nice wallpaper, linen tablecloths, all that jazz. The posh fish and chips was enormous and tasty. If I'm being picky, the presentation wasn't that great (see the pics). The tandoori monkfish was also very good, but the vanilla mash was inedible. It was far too salty. We mentioned this at the end of the meal to the maitre'd, who then checked with the chef. He returned and was very apologetic, saying that there must have been an accident with the mash and that no-one had owned up to it, and that the dish had been taken off the bill. Normally you may expect a complimentary dessert, or for perhaps one of the starters to be comped, but this was a nice touch and showed that they didn't accept it when a dish that wasn't perfect went out. This situation probably could have been avoided had someone checked on us during our main course to see if everything was ok. The waiter didn't ask us if we enjoyed the meal when he collected our plates, even though it was clear the mash on the plate had barely been touched. If we hadn't said something, someone else may have had the same problem. That being said, I'd recommend The Castle Hotel and would probably go back, though not before checking out the more informal Bistro down the road (I can't remember it's name!) Positives: Extensive menu. (Lots of choice) Solid cooking. Good customer service. Negatives: Extensive menu. (I'd expect a place like this to have a changing menu) Not cheap - £6-7 for a starter, £17-20 for a main.

The food is fine but can't say the same about the hotel. Even though the bed was made, there were used tissues and dirty cups by the bed. The filter in the kettle was moldy. It was so disgusting, I've never seen anything like it. The bathroom fixtures were all rusty. The front desk was apologetic and took care of the trash but nothing to be done about rusty bathroom fixtures.

All dishes we tried were excellent, including the desserts. The downside is that service is incredibly slow. If you go, plan for an extra hour over your normal expectation.

Good food, Lamb a speciality. I opted for the restaurant over the bar, you can have the same menu, but the restaraunt is a little clinical for the old building, next time I'd opt for the bar as it seems much cosier.

Whilst I have never stayed at the castle hotel I have eaten in both the bar and restaurant on many occasions and cant recommend it highly enough. Both the restaurant and Bar pride themselves on serving the best local welsh produce. They offer a 'brasserie' style menu which changes according to the seasons which ensures the best and freshest produce. They also offer a weekly Fixed price menu and a Sunday lunch menu which always features the delicious local Welsh beef . Always a lovely atmosphere and very friendly and welcoming staff.

Great restaurant! Didn't see much vegan food on the menu so I asked the waiter what options we had. He went in the kitchen and came back with several things they could make. We had a fabulous meal at a great price with excellent service.

I have only had positive experiences at The Castle. My partner and I stayed at the hotel for a weekend in January when they had an excellent deal to buy one night and get a second night free. The hotel is lovely, I liked the quirky decor in our room and staff were friendly and helpful. We have eaten at the restaurant several times, both for lunch (the haddock and poached egg is particularly good) and dinner. The food has never disappointed and the menu boasts much local seasonal produce and really celebrates Welsh cooking. The desserts are my particular favourite and there is always a different selection. Service is excellent and the food reasonably priced. Again, in the restaurant, I like the decor, especially the wonderful medieval and early modern style paintings hanging on the wall. Will definitely be returning when we are in North Wales again!

Ordered fish pie and it was rich and delicious along with the side of Red cabbage was yum. Very Welsh!

Terrific little hotel in the ol dotwn of Conwy. We booked the Swit Caer Rhun and I'm very happy we did. It is more expensive, but not crazy and for the money, it sounds like you get a lot more. We had a sitting room plus bedroom and a detached bathroom. Hotel is very quaint, pretty old, but historic feeling. Staf is friendly and helpful. All in all - very good.

For a special lunch or dinner you can't go wrong, but I do prefer the atmosphere in the bar if I am honest. You can get carried away with the cost if you include wine, but as I said, as a treat if fab. My only criitisism is that in the evenings if you get a crowd of locals in the bar it can be a bit rowdy and the staff seem incapable of asserting themselves. For me, lunch is best.

The restaurant is amazing, the staff go out of their way to make you feel welcome and the entire town of conwy is nice. If you want a relaxing vacation not spent suntanning definitely consider this place.

We will be returning soon for our fifth stay at The Castle Hotel. We absolutely love this property for its charm, authenticity, food, service and hands on family management. The charming town of Conwy sits under the shadow of Conway castle and its lovely High Street leads to the water complete with sea gulls begging for a bit of chips. Don't miss it!

Food is amazing! Never had a bad meal! Don't go if you're in a rush because the staff and chefs certainly aren't, and don't go unless you have a small fortune, it's not cheap. Luckily I was having a birthday treat!

Soup was excellent, but the roast was somewhat disappointing. Considering the price, I would have expected freshly cooked hot roast beef, but it tasted like cold cooked beef with gravy.