The Castle Hotel Windsor

A wonderful visit! We couldn’t fault this hotel for location, service, comfort and value. The hotel itself self is at the centre of Windsor, and everything is walkable. Reception was ever so accommodating, handling our requests and the service interactions throughout of stay were highly professional and warm. We were travelling with two children, who were made to feel incredibly welcome with colouring and balloons, the interconnecting rooms were the perfect size and arrangement, offering great comfort. A great stay, thank you!

Just back from Castle Windsor with Mom.||A brief review of our stay.||This stay at The Castle Hotel was a birthday surprise for my mom and because we had stayed here before I re booked.||We arrived earlier than expected and our room was ready for us. This was perfect but I know we could have left our luggage if the room hadn't been ready.||We had help carrying our luggage to our room after a warm welcome from reception staff.||What was a nice touch was a birthday card and gift followed by 2 cakes brought up from the kitchen for my mom's birthday...thank you for this.||We were in 522 and the room was situated in the Park Wing Suite and the room was great. The main hotel area is having refurbishment work at present but this doesn't affect your stay.||Exceptional quality bed, bedding and request for non feather bedding was honoured. The beds were really comfortable. We had twin beds and both were if a good size.||The room was lovely and clean and so fresh.||The room was also cleaned daily with fresh towels, daily top up of tea, coffee all of excellent quality Inc soft drinks and water, biscuits.||The room had an ironing board and iron, plenty of storage space.||Coffee machine.||Slippers and generous size bath robes.||Great pressure from the shower and a good size bathroom. Also excellent quality shampoo, conditioner, hand soap, body wash.||In the main room there are plenty of power plugs, and plenty of lighting options from main lights, side lights and reading lights||The heating which you can control to suit your own requirements was perfect and the room had a large 48" TV.||Room service was available and this was excellent quality food... Really good quality and very good price. Food was brought to the room fresh and hot and we didn't have to wait long.||It was very welcoming after being out all day into the evening.||Pleasant view of the small park from the window.||The location of Castle Windsor is absolutely perfect, Windsor Castle is literally down the road....in the opposite direction you can walk the long walk following in the steps of the Royal Family with views of the castle. This is a very pleasant walk even in late December.||Windsor Castle is a must to see and this was our 2nd visit to the castle but we still saw things we didn't see before, Inc the trimmed Christmas Trees dotted about.||Excellent booking system and well controlled security systems in place. Bit of a tip, book in advance when visiting the castle to avoid disappointment.||Windsor has so much history it's a joy to walk around.||Plenty of small shops inc main high street shops.||Excellent transport system so no need to take your car.||Lovely old fashioned train station offering different food outlets.||We visited Windsor Great Park and visited the Illuminated section for Christmas... fantastic and recommend visiting if you are planning on traveling November, December...well worth it.||You are close to Legoland and although we didn't go on the occasion we visited last time we were here.||Overall we really enjoyed our stay and we felt relaxed, everyone was friendly and nothing was too much trouble.||Can't name everyone we spoke to but ALL the staff were friendly, helpful and pleasant and polite.||The cleaners work really hard and it was lovely coming into our room each day to it looking fresh and welcoming.||Happy memories of our stay.||#castlehotelwindsor||#windsorgreatpark||#windsorcastle

I had a very comfortable and enjoyable stay at this hotel. From the moment I arrived, the staff were welcoming, friendly, and always happy to help, which really made a positive difference throughout my visit. The room was clean, well maintained, and provided a relaxing space to unwind after a busy day. The overall atmosphere of the hotel was calm and inviting, making it easy to feel at home.||||All facilities met my expectations, and everything ran smoothly during my stay. I particularly appreciated the professionalism and warm attitude of the team, who went out of their way to ensure guests felt looked after.||||The only downside was the parking charge, which was higher than I had anticipated. Aside from this, my experience was thoroughly positive, and I would happily stay here again and recommend the hotel to others looking for a comfortable and pleasant stay.

Wow! What a wonderful experience! Staff were incredibly helpful and went out of their way to be sure we were happy, comfortable and all questions answered. The hotel itself is lovely and very clean! Front desk mgr, Raj, was a joy to chat with. And best thing is the parade for the changing of the guard march right past the front entrance! Literally, you just walk out the door. What a thrill to see - even after living in England for 3 yrs and making 20+ trips back, the pageantry never ceases to thrill!

Excellent service at check in and breakfast, the whole stay the reception staff were very attentive, we were unaware before our stay that the restaurant was closed and breakfast would be in the library area. Our room was a little tired, threadbare carpet at the entrance and the cabinet housing the safe and minibar was battered and worn. Some attention to detail needed in the bathroom but overall clean. Aside from this we did really enjoy our stay, great breakfast and perfect location.

Our 37th anniversary we decided to pop over to Windsor, staying at the The Castle Windsor hotel. It was a pleasant stay with clean rooms and very friendly staff. i requested flowers and chocolates and it was laid out wonderfully.|the hotel was undergoing refurbishment but once in side you would not know.||we enjoyed our stay its local to everything around you in the middle. the Castle is opposite, the shopping around the corner and all food on the Highstreet. the River Thames 5 min walk with all the ducks and the Ice ring. ||we enjoyed our stay and thanks to the staff for making our memories.| they also had parking behind the hotel which helped.

We had a really lovely family meal at The Leaf Restaurant at The Castle Hotel Windsor. The staff were attentive, friendly, and professional, and the service was quick without ever feeling rushed. A few of us chose the festive turkey meal and it was delicious. Dietary requirements were handled with care, portions were generous, and the food was beautifully presented and full of flavour. A special shout-out to Chef Lorenzo for an outstanding meal! Would definitely recommend and can’t wait to come back.

Luxury hotel on high street in close proximity to the castle, shops, and restaurants. Staff were friendly and the morning breakfast service was quite nice. Rooms were nice, comfortable, and clean. I think my only complaint would be the air in the rooms was quite dry at night. Nothing horrible but a bit more humidity would have been nice.

Beautiful property close to the main attraction of Windsor Castle. There's also the benefit of being close to Eton and the beautiful surroundings! Check in was somewhat seamless. As an American, I was somewhat taken aback by the lovely receptionist who asked, "Did you know Trump is going to visit?" I thought she was being inclusive. My response, "Yes! I'm bummed I'll miss him." She said, with an unpleasant look, "You are?" Yes, half of America voted for and continue to support this man. Leave politics out of hospitality. That said, she was lovely on ash other accounts. The lift didn't work, but it's an old, but stunning building. Rooms are spacious and finally, we got face cloths! The restaurant and bar have a great atmosphere. Decorated with greenery (fake but will maintained) and bright colors that make you feel alive. The restaurant and bar include a variety of food and drink that would please anyone, even the pickiest of eaters. However, upon arrival at the bar, we weren't sure if we needed to order first or wait for a server. A server came by and she either was having a bad day or she didn't care for Americans, as we attempted to relate our order to her and got abide and sarcastic remarks. We would have left if it wa6nt for Jake. He was accommodating, friendly and went out of guys way for us. He's a reason we would return to the bar/restaurant! The beds are comfy, however my cousin and I have twin beds and they slide this way and that. Wondering if there's a way to make them more stable. First round at the mini bar is complimentary. Our view was towards the back of the hotel. Nothing to see there but cranes, alleys and rooftops that are an odd guy to the rest of the hotel. The great food, comfort and welcoming (for the most part) make this a place I would return, grabbed politics are never discussed, especially upon check in and not promoted by any conversation and we're the receptionist's personal views. It definitely made me want to start elsewhere. It's fortunate we had a great experience after check in. Again, it almost made me feel uncomfortable and I was thinking of leaving. However, people have different opinions and I respect that. I just didn't think I would encounter such bias upon check-in. I wonder if our room with the not so great view were based on my views. With the lift out of order, we either had to lug our suitcases up 3 flights if crooked stairs or have someone lug them up for us. The man was so gracious, but this is a job for the young and fit. I felt signing this task what I believe was the most senior staff was not a week thought out plan. Again, the hotel, location, lovely accommodations, food and most staff makes this a wonderful choice for your stay in Windsor!

Cute little hotel in Windsor. Had a great High Tea here, and breakfast buffet was amazing and FREE. Room had all the comforts of home and prices were reasonable!

I know they try. If not because of all the inconveniences, it would be a FIVE STAR REVIEW!! The property has a great crew and everyone are ultra friendly. Location is great, Windsor Castle and the Victoria Royal Station are off the corner. It is not an inexpensive hotel, nightly cost is approximately £300 and inconveniences were experienced throughout. The room isn't roomy and that's fine. The lack of furniture is the major problem. Only table surface is a luggage rack and a 24-5" chair side table. Closet space is small, thankfully I am only staying for one night, it would otherwise blown my head off as to where to place things. Attaching a few pictures, the hotel try to do things right. I'm ok with a small closet as I travel alone. Imagine this is for a couple, where are they going to hang things? On the good end, the closet and the bathroom are loaded with supplies. The room isn't equipped with a desk, when trying to get things done, it's either sitting up at the chair or on the bed. Needless to say, bathroom is tiny, I cannot imagine how a couple at the same time able to manage especially when the lady try doing her make up while the man doing his grooming. The countless inconveniences drive you nut!

Hotel is a very short walk to Windsor castle. Staff are excellent, accommodating and very nice. Had a team meeting here with colleagues from around the globe and their conference rooms are spacious, quiet and the lobby is full of drinks, coffee, tea and afternoon snacks.

I only spent a night/day here, but it was a pleasant experience. I received an upgrade on arrival and got one of the superior suites. The room was huge, with a very comfy bed and had an annexed room with a sofa. Big TV and minibar (with complimentary softdrinks) in both rooms. A lovely bathroom with both a shower and a bath tub. There was quite a good selection for breakfast, although the buffet might seem small compared to other hotels I've been to, it had everything I needed. There was also a menu of hot dishes to order, and I must say I really enjoyed my scrambled eggs and salmon. I spent most of the day in the lounge doing some work on my laptop. Beautiful, although it can get a little noisy as it's next to reception. The location, what can I say... Excellent, right in front of Windsor Castle. Very convenient for tourists. I will most likely go back if I need to stay in a hotel in Windsor again.

The restaurant here is not very good. We had afternoon tea here and was excited by the menu and the reviews. Service was terrible, just all over the place. Had to ask for everything, utensils, napkin, tea, correction to food (3x) and still did not get it right. The manager just seemed annoyed and a bit confrontational. Do not recommend this place

Bit of a mixed bag this one - was treated to a stay here as part of my birthday weekend. Hotels location is great - right opposite Windsor Castle, which for a little castle geek like me, was amazing! We even got to see the changing of the guard the following morning. Loved it! Room was great - recently refurbished, so everything was nice and shiny new. Was very spacious, had a nespresso machine (score!) and a nice & comfy bed too. They even had sockets at each side of the bed for phones - amazing how rare that still is in hotels! Best of all, they left a happy birthday plate with a brownie, handmade chocs, and a fruit basket - great gesture!! After that, it does go a bit downhill. The shower basically trickles water on you - in that case, they've definitely gone style over substance. Seeing as a good shower is a big part of my morning "wake me up" this put a bit of a dampener on it. The service was also quite patchy - it's clear there's been work done on the hotel, and that includes the systems. Unfortunately the staff are still a bit tentative about it all (even as a hotel pro, I look at touchscreen Opera with a hint of wariness...). Basically, they didn't seem sure about what to do, or how to do it. That I can understand, but none of them seemed to have the common sense to work out a solution - it was always "just wait while we sort it". If they can sort the staff training out, it's a very high 4* review. Fix the showers, and a definite 5. Until then, will have to be a 3 I'm afraid.

Firstly Id say Id stay here again...Nice hotel, parking was easy to find but a bit tight, checkin was easy to find at the rear of the hotel from the car park. We were checked in quickly, there was a mixup with out room which was quickly sorted out. We had a Suite. It was decorated very well, the bed was comfortable and updated bathroom was really nice. We could hear people talking in the room next door but that didnt bother us. The Wifi worked ok in most parts of the rooms but there were a few dead spots. I guess when they built the hotel in 1528 they didnt think about adding Wi-Fi. In all a very nice hotel and I stay in hotels 40-50 nights a year.

The Mercure is like a box of chocolates, you never know what you're going to get. This hotel is kind of hit and miss. Because an entire crew was sent here for work that means I'm also Yelping on behalf of my co workers. My experience: The rooms are quaint. Whatever picture they have at the front desk on the banner is far from what one actually gets. There is a fridge which will hold a litre of water, some cheese, yogurt and one nights worth of leftovers; not much else. My room had a window which would crack open about 2 inches to allow for fresh air to circulate. Oddly enough I didn't have any outlets near my bed. Only the two that were across from my bad at the desk. There is air conditioning which works really well. The bathroom is a fun adventure. It's equipped with the classic European dual faucet for each temperature in the sink and bath. The shower has the traditional handheld head (which looks very similar to a telephone circa the Victorian era, 19th century) and a "American" high mounted shower head which is guaranteed to wake up your neighbours upon use; It's loud. As a place to lay your head down it's fine. Basic amenities and parking , should you require, is available. My only huge gripe is the heavy doors. They tend to slam and one of my pet peeves is people who slam doors. My colleagues experience: Let's set the baseline here. My co worker is a 6'2" Boston Man. He requires at the very least a queen sized bed. On our first trip to Windsor for work he was assigned to a room where his bed was just enough to support his torso as his legs and arms hung off. His bed was not much larger than a twin. He had asked to be moved but at the time the hotel was full up and he had to deal. His room was also much smaller than the normal size. He could roll out of bed into the bathroom in one movement, it was literally 2 steps to the bathroom. My other co worker found her showers unbearably cold. For whatever reason hot water just never reached her room. It does take a bit of time for the shower head water to heat up but I assure you, it does. It is close to the Windsor & Eaton Central railway and just behind the Windsor Castle. There are several pubs and a lot of restaurants nearby. The hotel bar and restaurant isn't too shabby. The hotel does offer wi-fi. Signal strength can vary based on your location. It's a bit annoying to have to re enter the codes provided whenever I restart my computer or leave the premises. Bottom line: The Mercure is a great place if you intend to spend most of your time travelling about. But it lack the amenities to spend and entire day indoors and feel really comfortable.

Stayed overnight to easily see the castle in morning. Great location, castle about a 2 minute walk. A lot of shops and restaurants right by. We had a very late dinner in the bar and it was delicious. The bartender was very friendly. All of the staff were accommodating and friendly. Rooms were nice, clean and modern. I left my jacket in the bar and the next morning the front desk staff member who helped me went above and beyond to find it and return it to me. Made my day. Def recommend!

This review is for dinner in their hotel bar. The barman, Andi, was incredibly inviting and took care of everything I needed. I ordered a double gourmet steak burger with streaky bacon, cheddar cheese, grilled tomatoes, and chili relish. It was super yummy! A great experience after a day of traveling. Worth a trip.

The Mercure Windsor Castle is mostly a complete miss. What you are going to get: (1) A roof over your head... (2)...in a safe district of Windsor... (3)...within walking distance of Windsor Castle (and the Queen when she's in residence)... (4)...Hot and Cold water... (5)...and a toilet that is functioning For the price that you pay, I would expect all of the above (except the "within walking distance" thing). However, I will echo Alia in that while the rooms are quaint, the picture that is on the Internet and on the banner at the front desk are both a far cry from what one actually gets. There is a small fridge which is housed with two 25cl waters - one still, one sparkling. You could buy food at one of the local markets or the Tesco Express and probably store one day's worth of small bites within the refrigerator as well. Additionally, the beds are tiny. I mean severely small. I am 5 feet, 8 inches tall. My head touched the headboard and my feet were literally almost over the end of the bed. When I step into the shower, which is within the raised bathtub, I could hold my arm out exactly horizontal with my shoulder and then bend my at the elbow to form an exact 90 degree angle and I touched the ceiling. It was tiny and comical. It was especially comical because one of the folks in our party was 6ft., 7in. and he said it was laughable for him to even try to get in the shower/tub. He said he basically showered like Gollum had to walk in the Lord of the Rings. The Internet is accessible via WiFi which is great for conferences, but the silly 50 hour only codes that worked like 50% of the time were annoying. And, not that I wanted to watch TV but I did want background noise when getting ready each day/night, the TV probably needed someone with telepathy that communicates with electronic devices to get the damned thing to turn on. It was just bad news bears. Is it the worst or the "bad rumors" that you hear about European hotels? No. But, it certainly was not a place in which I would stay again if given the choice.

I absolutely loved this hotel!!! What a fantastic location right across from the Windsor Castle and easy walking distance to Peascod Street, the big shopping area and a myriad of restaurants, pubs and other attractions. Every staff member I encountered was very friendly and helpful. My room was in top shape with great amenities. Breakfast was delicious and beautifully presented (£12/person for buffet). Overall I felt extremely well accommodated and this hotel was a big part of what made my trip to Windsor so great!

Inattentive staff, no hot water! Stayed for 4 nights and there was no hot water in the mornings. Made staff aware of the issue every day and nothing was done to rectify the issue. I had other colleagues stay the duration that had the same experience. The bar staff is overwhelmed and at times it took 40 min for a glass of water to arrive. The queue to check out in the mornings was 10 people deep. I would recommend you stay someplace else.

We stayed in a lovely room with a four poster bed. Great location for hotel and got to watch changing of the guard from our room! Staff were really friendly and couldn't do enough for us. The restaurant also serves good food from an excellent menu. All in all, definately recommended.

It is difficult to know where to start as the whole place oozes class but you can still let your hair down. Amazingly your stay begins with complimentary parking and concierge service, through the seemingly effortless reception and to your room/suite. And all this within sight of Windsor Castle, pinch yourself things are only just starting. Visit the excellent lounge bar for a snifter before strolling out to take in the sights. Return for a wash and brush up before dining in either the excellent bistro or the grand panel walled restaurant. If the mood takes you join in the banter back in the bar to the wee small hours and then retire to the luxury of your superbly appointed accomadation. Business or pleasure the Castle will certainly make you feel like Royalty.