Christina C.
Yelp
I feel compelled to write this based on the experience we had last week at The Chalfonte. There is a certain charm and mystique you expect from an old-world hotel that comes along with cracks in the walls, stucco on the ceilings, and lack of most modern conveniences (think elevators, mini fridge, or TV) so we weren't entirely surprised when we arrived and found none of them. My Husband, almost 3-year-old and I planned to be at the beach over our 5-day 4-night stay, and we glad of a TV free room to "detox" and have more quality time together. We loved the proximity to the beach, and the town. What we didn't plan was to end up quarantined in our room for one of our hard earned vacation days midway through the trip with a violent case of Noro-Virus. I was the first to get sick, followed hours later by my daughter, who unfortunately spit up on the linens. If you are wondering what this had to do with the hotel, read on.
The first strike for the Chalfonte staff was that there was no one available at the front desk after midnight to help us get a fresh set of sheets. Nor was there a phone number posted for emergencies. With no help from the hotel my husband drove several miles to Wildwood to a 24 hour CVS for bleach wipes, garbage bags, water, and Gatorade. We stripped the bed and laid our sick shivering baby on our clean beach towels until the morning.
Strike two came when the cleaning service came by around 11am the day after to exchange the sheets and mentioned what a strange coincidence it was that just five days ago someone staying in the same room also had a stomach virus. The norovirus can survive for long periods outside a human host depending on the surface and temperature conditions: it can stay for weeks on hard surfaces, and up to twelve days on contaminated fabrics, and it can survive for months, maybe even years in contaminated still water. I will note that my daughter and I had been exclusively sharing a twin sized bed in our suite while my husband had stayed in the Queen. We suspect the germs were either in the mattress or pillows, or even the cracks in the headboard.
Strike three was when I confronted the front desk to seek answers for the above. The immediate response by the assistant manager was to be defensive - that I had to be mistaken because there had been (one) occupant (and 5 days) between our family and the prior case of Noro. She was insistent that the room had been thoroughly cleaned. There was no apology as she rudely offered to cut our stay short and let us check out a night early and they would waive the fee. As my daughter and I were zombified and in no position to drive home three hours I declined the offer.
To the hotel's credit, I will say, my husband later went downstairs and spoke to someone who comped us a day and let us stay our final night. According to him it was the same woman who I spoke with earlier, who was far more apologetic and accommodating to him.
I still give the hotel two stars because it was charming, and had it not been for the unfortunate turn of events halfway through it was not wholly unpleasant. It would also have been nice to be able to access drinking water during our sick hours, but alas they do not supply any bottled water (it's 2.00/bottle in the lobby). ***edited to add that Gerry, who was on staff the next morning was very helpful and accommodating in tracking down ice and crackers for us the next day. Anyway, you live and learn. This is not a great hotel for a family with little kids.