The Charlee Hotel

The staff in the lobby and restaurant were super friendly, but the rooftop bar? Not so much. There was a live band, and as hotel guests, we thought we'd get first dibs on enjoying the vibe, but nope, we were told to stand at the bar because most tables were reserved. It was open to the public and packed, so we ended up leaving since there was nowhere comfy to eat and drink. The beds were a bit too firm for me, and the rooms could use more light. Other than that, it was really clean, had a quick little elevator, and the restaurant food was good. Plus, the hotel's location is perfect, close to everything!

Always read the negative reviews before booking. I would not recommend this hotel to anyone. Stayed here for 3 nights, biggest mistake. Staff not on the same page in regards to info they give you. For example I booked a room for 4. Had a friend come over they charged me approx $120 USD. When at check in the said it is not a problem. Another example we ate at the restaurant downstairs, before sitting down I asked about price they said $18 per person. I repeated it back and they said yes. They charged me $80 USD per person. Be very careful here. It is not all about money but about principle of delivering accurate information to your customer. Would not stay here again. I expressed all this at check out and they said they will update me once they speak to manager. I have given the staff / management time since my check out bug no one ever got back to me.

What a great stay at a fantastic hotel. The location cannot be beat. You are right in the mix here. The rooms are very spacious. The rainfall shower in the room was a highlight for me. The complementary breakfast was excellent. The entire staff at the hotel was superb. I will definitely be staying here again when I return to Medellín!

Superb. Beautiful new hotel in upscale El Poblado. The rooms are chic and nicely decorated with a modern trendy vibe. The lobby area is breathtakingly exquisite. You immediately feel welcome and drawn into its rustic modern feel. The rooms are a little on the smaller side but the decor is outstanding. Just gorgeous!

The Charlee Hotel is, in many ways, a near-perfect base for exploring Medellín. Its location could not be better — perched right in the heart of El Poblado, surrounded by restaurants, cafés, and nightlife, yet with enough elevation and glass to give you a sense of retreat once you’re inside. The decor is striking without being overbearing, stylishly modern with a touch of tropical flair. The rooms are well appointed, the amenities plentiful, and the bathroom deserves special mention: expansive, thoughtfully designed, and anchored by a shower that is nothing short of glorious. For the price, it all represents very good value.||But then comes the human factor. On Thursday at 1 p.m., I encountered a front desk employee whose approach to service was so astonishingly inept that it managed to overshadow the otherwise strong impression of the hotel. My check-in was not just inefficient, but downright uncomfortable — a brusque, careless process that left me wondering whether I had inadvertently trespassed into a private club rather than arriving at a property that touts itself on hospitality. I left that counter feeling unwelcome, and for the rest of my stay, I did my best to steer clear of him entirely.||It is a shame, because The Charlee has all the ingredients to be extraordinary. Great location, great design, and genuinely good value for money. One staff member should not define an entire property — and I trust that my experience was the exception, not the rule. But in the hospitality business, the first impression matters immensely, and mine was, unfortunately, the worst check-in experience of my life.||Would I recommend The Charlee? Yes, with reservations (in both senses of the word). If management addresses the weak link at the front desk, this hotel could easily move from “good” to “very good".

Very nice hotel located in the tourist district of Medellin. I found the room to be spacious, yet it tended to be pretty dark. Most of the time, I had every single light, including reading lamps going to try to counteract this. The large patio with large sliding glass windows was also nice, especially during the mornings, but again, very dimly lit. And the nearby party district is constantly heard in the background. |I found the daily breakfast to be excellent. Fresh fruits, breads, eggs to order, and great coffee.|Also, the gym was the nicest I have ever seen in a hotel. Frequented not just by hotel guests but by locals as well. |If you're looking for a quiet neighborhood, this is not the spot for you, but if you want to be within walking distance or a short, inexpensive Uber ride away from the restaurants and bars, you won't be disappointed in the Charlee.|One last thing, their concierge staff, Yulianna & George, were very helpful getting tours and dinner reservations booked. They had good recommendations for night clubs as well. 👍

Overall, a nice property and great room. Good location in a fun and safe part of town. The staff have been very friendly and accommodating. Clean and modern rooms with lots of space and a nice separate room.||The biggest issue here has been that the pool / rooftop have been blocked off for private events each night we have been here. Particularly since we are paying a resort fee for those amenities, it is quite irritating we can’t even get a drink at the bar up there or see the view. I’m considering asking for a refund for the resort fees since we can’t even use the main features of the resort. I’ve never personally been to a resort that refuses to prioritize the guests in situations like that considering it is a main reason we booked it.

The staff was very amazing, thoughtful, and helpful. Good food and restaurant. The location itself is great, BUT this hotel is incredibly difficult to get a good night sleep in. It’s right next to the clubs that will have the heavy bass going until 4 am. You’ll hear drunk shouting all night. They should probably give guests ear plugs. Early in the morning around 6-7 am, we could hear everything happening above us like there was a gym and someone was deadlifting and dropping large weights. Not sure I’ve ever left a trip as tired as this. Was only able to get 4-5 hours a night.