The Charlee Hotel

This place is truly magical! Yuliana and George went above and beyond with their attentive service, always staying in touch to ensure everything was perfect. They even helped decorate the room with a birthday theme, and I was absolutely speechless when I saw how stunning it looked. Throughout my stay, they checked in regularly to make sure I was enjoying myself and offered assistance with anything I needed. The entire staff is incredibly friendly and helpful. The front desk was always available for any inquiries, room service and housekeeping were welcoming, and the restaurant and rooftop teams were fantastic. Even the security staff was kind and professional. This was my second stay at the hotel, and I can confidently say it’s the best place to stay. The experience is elevated by their attention to detail and exceptional service. If you can, book a room with a jacuzzi – it’s definitely worth it for a memorable stay!”

We had breakfast every day at during our stay at The Charles Hotel in Medellín, and Jose and Javier made each morning a delight! Their service was consistently exceptional—attentive, kind, and always with a warm smile. They remembered our preferences, ensured our coffee was never empty, and made us feel genuinely welcomed. Starting our days with their friendly and professional service set the perfect tone for our entire trip. If you’re staying at The Charles Hotel, look forward to top-notch hospitality from Jose and Javier—you won’t be disappointed!

I had an excellent second-time extended stay at The Charlee Hotel over the holidays in Dec 2024. The service was exceptional including the concierge team of Yuliana and George who assisted me with planning and reservations for New Year events. Also, the front desk with Verlandy and Karen were very friendly and responded quickly to any concerns. I appreciated very much both valets Santiago and Loyal who were very eager to assist and cheerful. Finally, the restaurant crew of Javier and Yollaus were very friendly and attentive. Besides the top-notch service, The Charlee Hotel is located at the heart of Poblado and Provenza and walking distance to restaurants, parks and nightlife. I look forward to staying at The Charlee Hotel again on my next visit.

I just got back from an incredible adventure in Medellín, and oh my goodness, we ended our trip at The Charlee Hotel, and it was absolutely unforgettable!||||We decided to splurge on the room with a jacuzzi, and let me tell you, it was worth every penny! Positioned on the 9th floor, we were treated to breathtaking views that made both sunrise and sunset simply magical. With a double balcony that offered a fantastic sound barrier, we enjoyed peaceful sleep even when the lively parties were happening right below us! It's the perfect blend of vibrant energy and serene retreat.||||The housekeeper was absolutely amazing, and breakfast was included in our booking! Let me just say, the food was to die for—fresh fruits, delicious yogurts, the traditional “calentao,” and eggs cooked exactly to our liking. They had fresh juices, coffee, tea—truly a feast!||||And let's not forget about the rooftop bar! This hip spot had a stunning pool and jaw-dropping views of the city. It was the cherry on top of an already stellar trip!

This is such a gorgeous hotel. Sleek and modern. I loved that I was offered a beverage of my choice upon my arrival. Due to its size it feels like a boutique. It’s centrally located and accessible to restaurants and stores. The room is spacious and comfortable. The bed is very comfortable as were the pillows. The seating area is lovely and peaceful. The walls are paper thin. The lighting in the room is poor. If the curtain is pulled, it’s very challenging to see in the room. My first night was horrible as the guests in the room next to me were obnoxiously loud and I could not get any rest. You can hear any and everything going on in and outside of the hotel. They know it’s a problem and have two sets of earplugs on the night stand packed. Sleep before you come here. Service for breakfast was inconsistent. One of the servers provided exceptional service on one day while the another server ignored me the next day and I had to request service after several minutes of waiting. The concierges Yulianna and George provided exceptional service in recommending dinner reservation. George went above and beyond and I couldn’t thank him enough. I found Santiago to be very helpful and kind.

This hotel is the best service I have ever experienced and I have traveled to many countries. The food is amazing. The bed is huge and comfortable. The happy hour to your room is amazing. The roof top bar and pool is spectacular. I would stay here again and reccomend it highly. Special thanks to George who helped me surprise someone before I even got there. I also want to thank Freddy the bar tender for great drinks and laughs. Thanks Anderson, Yollaus, Karen, Santiago and the entire staff! You guys are amazing!!

Stayed here for three nights. Perfect location for the craziness of the El Poblado nightlife! Hotel itself is modern and cool design. Room is good size with an internal balcony overlooking El Poblado. Breakfast is good, a la carte offering. Unique touch is a complimentary drinks trolley to the room every evening around 7 with a range of drinks. Happy hour at 7.30 in the bar offers a range of free cocktails. The rooftop pool and bar is super cool and great views. The gym is amongst the best hotel gyms I have come across. All the staff are super friendly. ||Highly recommend.

The room itself was comfortable and clean. But the service at the front desk and management was not great. When we checked in, they took a picture of my card to have on “file.” Other hotels just swipe it and have a secure computer system to keep for incidentals. While we are getting situated, someone came by our room to offer us a free drink. They said they do this for every night you stay at the hotel. Then, we go to have dinner at the roof top restaurant, and are seated on these high top tables that are on the edge of the pool. They were uncomfortable to say the least. When we asked to be moved they told us that we needed to spend a minimum of 600,000 Colombian pesos. After like 30 minutes of enduring the uncomfortable tables, I asked the waiter “if as guests staying in the hotel, did we really have to have a minimum spending amount to be able to sit at a more comfortable table?” Her answer was no, as guests staying at the hotel, we didn’t have to have a minimum spending amount. This could have been avoided if they would have asked us from the beginning if we were guests. The next day, we had breakfast which was free from the hotel. That was delicious! The breakfast was great and the service there was better than the roof top bar. My favorite were the fruit, and some type of bear claw pastry with almonds on top. We then decided to go enjoy the pool. To our surprise, it was closed after several attempts of trying to get to the floor while on the elevator. We finally decided to ask the front desk personnel for help, we then were told that the pool was closed for a “last minute private event.” A sign on the elevator could have sufficed so that we were informed of the situation and not looked like idiots trying to figure out what was happening. Also, the lighting throughout the hotel is dark. Even in the rooms. So if you have difficulty with your eyesight, prepare to work your eyes more than they normally would.