The Charlee Hotel

The Charlee Hotel is, in many ways, a near-perfect base for exploring Medellín. Its location could not be better — perched right in the heart of El Poblado, surrounded by restaurants, cafés, and nightlife, yet with enough elevation and glass to give you a sense of retreat once you’re inside. The decor is striking without being overbearing, stylishly modern with a touch of tropical flair. The rooms are well appointed, the amenities plentiful, and the bathroom deserves special mention: expansive, thoughtfully designed, and anchored by a shower that is nothing short of glorious. For the price, it all represents very good value.||But then comes the human factor. On Thursday at 1 p.m., I encountered a front desk employee whose approach to service was so astonishingly inept that it managed to overshadow the otherwise strong impression of the hotel. My check-in was not just inefficient, but downright uncomfortable — a brusque, careless process that left me wondering whether I had inadvertently trespassed into a private club rather than arriving at a property that touts itself on hospitality. I left that counter feeling unwelcome, and for the rest of my stay, I did my best to steer clear of him entirely.||It is a shame, because The Charlee has all the ingredients to be extraordinary. Great location, great design, and genuinely good value for money. One staff member should not define an entire property — and I trust that my experience was the exception, not the rule. But in the hospitality business, the first impression matters immensely, and mine was, unfortunately, the worst check-in experience of my life.||Would I recommend The Charlee? Yes, with reservations (in both senses of the word). If management addresses the weak link at the front desk, this hotel could easily move from “good” to “very good".

Overall, a nice property and great room. Good location in a fun and safe part of town. The staff have been very friendly and accommodating. Clean and modern rooms with lots of space and a nice separate room.||The biggest issue here has been that the pool / rooftop have been blocked off for private events each night we have been here. Particularly since we are paying a resort fee for those amenities, it is quite irritating we can’t even get a drink at the bar up there or see the view. I’m considering asking for a refund for the resort fees since we can’t even use the main features of the resort. I’ve never personally been to a resort that refuses to prioritize the guests in situations like that considering it is a main reason we booked it.

Very nice hotel located in the tourist district of Medellin. I found the room to be spacious, yet it tended to be pretty dark. Most of the time, I had every single light, including reading lamps going to try to counteract this. The large patio with large sliding glass windows was also nice, especially during the mornings, but again, very dimly lit. And the nearby party district is constantly heard in the background. |I found the daily breakfast to be excellent. Fresh fruits, breads, eggs to order, and great coffee.|Also, the gym was the nicest I have ever seen in a hotel. Frequented not just by hotel guests but by locals as well. |If you're looking for a quiet neighborhood, this is not the spot for you, but if you want to be within walking distance or a short, inexpensive Uber ride away from the restaurants and bars, you won't be disappointed in the Charlee.|One last thing, their concierge staff, Yulianna & George, were very helpful getting tours and dinner reservations booked. They had good recommendations for night clubs as well. 👍

The staff was very amazing, thoughtful, and helpful. Good food and restaurant. The location itself is great, BUT this hotel is incredibly difficult to get a good night sleep in. It’s right next to the clubs that will have the heavy bass going until 4 am. You’ll hear drunk shouting all night. They should probably give guests ear plugs. Early in the morning around 6-7 am, we could hear everything happening above us like there was a gym and someone was deadlifting and dropping large weights. Not sure I’ve ever left a trip as tired as this. Was only able to get 4-5 hours a night.

We stayed at The Charlee Hotel in Medellín, and our experience was very mixed.||On the positive side, the concierge service was excellent - Santiago was incredibly attentive and made sure we had all the information we needed to feel safe and well-informed about the city and our tours. Our room was clean with beautiful views, and the breakfast, while nothing extraordinary, was decent and a nice way to start the day.||Unfortunately, the service at the pool and rooftop bar was very disappointing. When we first went to the pool, we were told it was open, but no one was around to assist us - we couldn’t even get water. We asked for towels, were told they’d arrive in a few minutes, but no one ever brought them. Later that night, we decided to check out the nightlife at the rooftop bar. The host walked us in and handed us a card to scan the menu, but after that, we were completely ignored. Waiters passed us at least six times without stopping to take an order or even acknowledge us. After 20 minutes, we left and reported our experience to the front desk. When the manager came down, we mostly received excuses rather than a sincere attempt to address the issue.||To make matters worse, at checkout I noticed they were charging me the resort fee again - and it was doubled compared to what I had already paid at check-in. There was also an additional “insurance” charge that I never agreed to, which they removed only after I questioned it.||One thing to note for travelers: this hotel is located right on the strip where much of the prostitution activity happens. If you’re looking for a quieter or more family-friendly atmosphere, this may not be the best fit.||This hotel has potential with its great location and amazing concierge, but the poor service at the pool and bar, combined with the billing issues at checkout and the loud nightlife right outside the door, really impacted our stay.

Booking with this hotel has been the best part of my trip. Jessica has helped me with everything and Anything I’ve needed to plan for my trip. From my hotel Stay to all the tours, to transportations to -|And from the airport. She is beyond Amazing. She took care of every little detail that we needed. Her Customer Service, and expertise was more than I can ever have asked for. Very thankful for her.

Had an excellent experience all the way from beginning to end the check-in was made so easy and really felt as though the two gentleman at the front desk. Anderson and Thomas went above and beyond to make sure that I was very well taken care of that type of treatment will keep you coming back absolutely would recommend!

Our stay at The Charlee Hotel in Poblado 06/20/2025 - 06/24/2025 was amazing! From the bellmen and security to the front desk, breakfast team, and housekeepers, every staff member was so sweet and attentive. They truly made us feel like royalty. As English speaking tourists with limited Spanish, my husband and I really appreciated their patience and effort to communicate with us. Colombians, in general, were some of the kindest people we’ve met in our travels. Although the rooftop pool and amenities were closed for renovations, we still had a fantastic time. Our room was spacious, comfortable, and beautifully decorated with unique touches and stunning views (a musthave for us). The location was also super central and convenient. We’d absolutely stay here again!