Hannah H.
Yelp
Sorry, Cheese Shop, it's all you, not me.
I went through all the breakup stages of grief with this place: denial, anger, bargaining, depression, then acceptance.
The hubs and I always make it a point to stop by this place, whether we are passing by it to our destination, or to go out of our way to order some sandwiches to-go when we are heading back home. It was kind of like a requirement to always go here, regardless if there was enough time, we were too full, or all of the above. But, the recent experience put such a bad taste in my mouth.
When I got home, I realized that they had mistakenly input the wrong sandwiches and had overcharged us.
Whether the difference was 5 cents or $50, or if it was an honest mistake (which, I doubt, since I had the receipt and the actual menu ticket, which the latter clearly was written in & marked with bold black ink of what type of sandwiches were ordered) or intentional, I think the Cheese Shop could have handled it better with care and grace when I shared the situation - instead, the manager completely dismissed and minimized the difference in cost that was to be refunded instead of offering an apology, a SINCERE one. Like, why is it that difficult? The individual really could have cared less.
Good thing I did ask for a receipt this time around because I usually don't; I don' think most do, either. Who knows how many times a wrong item or cost has been inputted? I don't think many would notice a slight upcharge, either.
Honestly, I'm still a little angry, but it is what it is. I know I'll get over it.
+get a receipt and check for discrepancies!
+poor customer service