The Chelsean New York Hotel

Location is unbeatable—right in vibrant Chelsea on 25th St, steps from Flatiron Building, Madison Square Park, great eats, shopping, and subway lines (1/2/3/F/M at 23rd St). Super walkable to Penn Station, Empire State, and more—perfect NYC base. Rooms were clean and comfortable with good beds, but small (classic Manhattan) and a bit basic—no wow factor, though functional. Service was strong—friendly, attentive front desk staff made check-in smooth and helped with tips. Good value for the prime spot—would stay again for the location and staff! 4 stars.

We stayed here for three days to be in close proximity to NYC & we were pleasantly surprised with this hotel. The rooms are quiet and we were placed on the 14th floor with a really nice view of the city. The rooms are a little dated and could definitely use a refresh as well as better cleaning as far as a few things being on the floor that were not from us. However, the beds were comfortable and clean as well as the bathroom & shower. The toilet did leak out the back slightly when flushed, but it was not a big issue, and I think it goes back to the hotel being slightly dated. I did like how our room was refreshed each time we left and came back!

I am writing on behalf of my cousin, who stayed at Chelsea’s NY Hotel with his wife and children from October 15 to 21, 2025. I assisted with communication because, while he speaks conversational English, he was not comfortable handling complex service issues or negotiations in a second language.||During the stay, the family was required to move rooms multiple times due to recurring problems:||Room 202: The room had a persistent odor originating from the PTAC air unit. Staff initially assured us it would fade within a few hours, but it lasted throughout the night. Management later stated that the unit was “not defective,” yet the red change-filter light was illuminated — visible in photos — indicating the filter required servicing. While the unit may have functioned mechanically, the alert itself suggests servicing was overdue, which most likely contributed to the persistent odor.||Room 2101: Two separate videos show bugs in different parts of the room. Management later claimed it was the same insect that had fallen from above, but the videos clearly show two different bugs. It is understandably unsettling for a family to encounter insects inside their room.||Room 203: This room had a strong marijuana odor accompanied by late-night noise from outside the property. The marijuana odor repeatedly drifted in from patrons smoking outside the nightclub directly beneath the hotel. This is easily verified by viewing the shared entrance of The Rose NYC and the hotel entrance on Google Street View. Regardless of source, the odor entered the room several times, making it unsuitable for children.||After several nights of disrupted rest and multiple relocations, my cousin decided to check out early. Although the hotel provided a refund for one night, this did not reasonably address the inconvenience, stress, and shortened stay. At a nightly rate of $400–$500, guests should be able to expect peaceful rest and consistent comfort.||When we later requested an additional night’s credit to resolve the matter privately, management accused us of “coercion” for mentioning that we might share our experience publicly. To clarify, there was never any intent to pressure the hotel — only to be transparent if the matter remained unresolved. We genuinely hope the hotel treats this feedback as an opportunity to improve maintenance, communication, and guest care rather than to deflect responsibility.

Positive: "/"I liked the location of the hotel./"" Negative: The sheets and blankets didn’t seem very clean and smelled like they’d been used for a long time. In our bathroom, the shower wasn’t properly cleaned because we found hair stuck to the floor, and the chair inside the room was broken

I recently stayed at the Chelsean Hotel in New York City, and I must say, it was a disappointing experience. For $700 a night, I expected much better accommodations. Unfortunately, the hotel had a strong, unpleasant odor throughout our stay, which made it hard to enjoy the room. The condition of the room was appalling. It honestly felt like it should have been condemned years ago. The chairs had ripped cushions, and the furniture was falling apart. Additionally, I noticed several holes in the walls that just added to the overall neglected appearance of the place. To make matters worse, upon check-out, we were told to wait 30 minutes for our car. We saw a car downstairs within 10 minutes that we knew wasn't ours, but we had to wait. After 45 minutes, we finally received a call to get our car, only to find out it was the wrong vehicle—the same one we had seen half an hour earlier. The hotel representative then suggested we just run up the block to retrieve the car ourselves, which was incredibly frustrating. Overall, I had high hopes for my stay, but the lack of cleanliness, maintenance, and disorganized service made it far from enjoyable. I would not recommend the Chelsean Hotel to anyone looking for a comfortable and pleasant experience in New York City.

The hotel impressed us with its excellent central location. Almost all major sights can be reached easily by foot. The staff is extremely friendly and very accommodating. Whenever we needed anything, maintenance took care of it immediately. A special mention goes out to the hotel manager, Marie. She truly stands out with her positive attitude, great organization, and attention to detail. She made sure that everything ran smoothly and that our stay was absolutely wonderful and unforgettable. Thank you to the entire team at The Chelsean Hotel, New York, for everything. We truly appreciated our stay and would highly recommend this hotel.

Room is spacious, a bit dump smell when we arrived however it's fine after. Bed has some stains . free water and housekeeping are helpful. A bit pricy however it's in nice location near to Empire state building and walking distance to the subway. Area is safe as well. Stayed from 7Sept -10 Sept.

The hotel rooms are very tired. Our view over looked a dump and there was a dirty sock under the bed. If you need anything in the room it was extra. For example, we had to order a refrigerator and if it isn't for medical reasons they will charge you. We checked in early and there was a charge. Carpet is filthy and no Kleenex available. For the price we paid, it should have more amenities and cleaner rooms with no extra charges. They also provided only two towels per room no matter how many people were in a room. Not a recommended hotel.