The Chen Melbourne - Art Series

Excellent reception and service. Wonderful heated rooftop pool with views all round. Comfortable beds. Good security with lift passes. Easy access to 5 minute parking. 24 hour reception was used as we arrived at midnight.

Room was spacious, modern, stylish. Bed comfortable, rain showerhead, space to stretch out and sit at desk or table. Price wasn't cheap but also not excessive, quite reasonable and will definitely be back.

Clean comfortable room. helpful staff. Would be nice if the cafe on the ground floor opened a little bit earlier for breakfast since there is no in-house restaurant, but it's only a short walk to find somewhere that is open earlier.

The room is comfortable and well-equipped. The price is not too expensive and it has some artistic atmosphere. There is also a swimming pool upstairs. It's a pity that I didn't go swimming because of the cold weather. Overall, the experience was very good.

Absolutely Disgusting Stay – Never Again! ❌❌❌ I’ve never gave a 1 star review but i must this time. I stayed at this hotel and I’m honestly shocked it’s still operating. The room was filthy — there were weird red and yellow stains on the bed that looked beyond unhygienic. I woke up with rashes all over my body! It was obvious they didn’t clean the room properly at all. The toilet was also nasty and smelled awful, like it hadn’t been cleaned in days. To make things worse, the staff were completely unhelpful and couldn’t even speak basic Chinese, despite being located in Box Hill — a predominantly Chinese area. You’d expect at least one person to be able to communicate properly with the local community. I felt uncomfortable in the state of the hotel room and disrespected the entire time. This place needs a serious health inspection — it’s unacceptable to charge people these type of prices ffor this kind of filth. Avoid at all costs.

I liked that the balcony suite was clean, large, and well appointed. The desk staff were generally helpful. I think you should expect this for the price point in this area. I would book again.

Second time staying in this hotel. Enjoyed our stay. Staffs r very friendly and helpful. The location is superb to almost all amenities.

We stayed at the interconnecting deluxe rooms with balcony. Very spacious rooms for the family, clean and well kept. Rooms are equipped with kitchenette & stove for convenience. Roof top pool is good size and easily accessible. Things for improvement - TV not able to connect to streaming services and rather slow house-keeping response. Overall great 'value for money' hotel to stay in for the family. We will definitely come back to this hotel in the future.