Kayla M.
Yelp
This review is written with consideration of the current COVID-19 restrictions, as well as the current political climate, as my stay was very close to the US election.
There is not one thing I can give a positive review on. My husband booked us this hotel for a single night during a cross-country move in which we were driving. I was VERY excited about this stay because the architecture of the building was adorable! And driving through the neighborhoods leading up to the hotel was beautiful, just a generally beautiful location. Once we arrived at the hotel, my tune changed.
Basically, this is a motel 6 with a theme. The building was falling apart. It does not appear to be maintained at all. The cords and outlets in my room were all dusty and none of the outlets that were available worked, except for the ones on the bedside table. My room came with none of the amenities I was promised in my booking. Due to Covid, the on-site restaurant was closed - which is fine. We expected that. They did have milk, juice, and individually wrapped pastries and cereal available for breakfast free of charge which was nice, but for me, a pass. Lights in my room didn't work, the floor was sticky in my room, and I was honestly concerned about the treatment I would get when I called down to the desk, that I didn't call to ask any questions. The remote to the TV was gunky, and the piece that goes over the batteries was falling off. The view was okay and they had an on site Starbucks which was nice. My husband asked a question about the room at check in and the man behind the counter first ignored him, and my husband asked again, and the guy said he didn't know anything about our room.
Here's what really earned the Cheshire the 2 star review - customer service wasn't just non-existent, it was aggressive and rude. They ignored us and walked away any time we asked a question, in the multiple times I came down during my stay, there was no one at the desk. Even when I went to check out, there was no one at the desk. I stood there for what must have been 10-15 minutes until a woman poked her head out and asked, very rudely, "is there a problem? Because you need to drop your card into that box?" I asked if I could get a receipt of my charges and she said no and went back into whatever room she came from. At that point I just dropped my card in the box and left because staff had made it clear since the moment I arrived that I wasn't welcome there, and that simply doing their jobs was a bother. I could not leave that "hotel" fast enough.
Not one member of staff has any business working in the hospitality industry. I don't know how it's rated as a 4 star hotel. Honestly. They must know a guy. This hotel is a shanty at best and the staff has no concept of hospitality.
I would have loved to enjoy my stay. I really tried to spin it positively but this stay just couldn't get it done for me. I attached the few photos we took in the room of these things. Sorry there aren't more. We were trying to sleep and just get gone from there.