The Chocolate Lab, Stephen Ave

The shop is located in heart of the downtown of Calgary city. I can call it the shop of happiness as all the choices guarantee to keep you happy and satisfied. They have different drinks, Ice cream, chocolate and other desserts. I ordered ice cream with multiple fruit and dresses were added. The staff are friendly and help you to choose Recommended place

The Chocolate Lab is a gem on Stephen Avenue—a perfect place to find a thoughtful (and delicious) gift. Their creations are not only locally made but also beautifully crafted and full of rich, unique flavours. It’s always a treat walking in and discovering something new. A must-visit for chocolate lovers or anyone looking to support a local business with high-quality offerings.

This chocolate shop is a gem! Their hot chocolate is absolutely incredible—rich, velvety, and full of deep cocoa flavor. The best part is you can also get it iced, which is just as decadent and refreshing. A must-visit for any chocolate lover!

I really enjoy their chocolates, they're great for gifting too. But everytime I visit the store I'm disappointed by the customer service. I barely get a simple "hello" and based on my experience I highly recommend researching the online store before coming in because the staff isn't even knowledgeable on the products or their ingredients. With this level of service you might as well save the staffing costs and run the shop entirely online.

Have been giving my son Chocolate Lab chocolates for the last 4 years since he has moved to Vancouver. Spoke with Eva today (one of the owners) who was so very very helpful and lovely. She really made my gift-buying process so easy and exactly what I wanted. They also saved me last year when I forgot to order until last minute and they still managed to get it to Vancouver on time. 11/10 would recommend!!! I will be a life-long customer because they go over-and-above to help! The chocolates are so beautiful and delicious!!

We visited the Chocolate Lab on Stephen’s Avenue today and left with concerns about cleanliness standards. The young girls that were working this morning were quite caught up with their appearance. One was fixing her dark, curls in the screen of the computer as we walked by the counter. She was trying to control her fly away curls, and kept touching her hair with the disposable glove that I assume she uses to select individual chocolates for customers. As we were about to make our selections, noticing that she was making no move to remove the glove, I asked her to do so for sanitary reasons. She looked quite surprised by my request but did replace the glove before handling our chocolates. I would suggest health and safety standards be reviewed with staff. The Chocolate Lab chocolates are delicious, but service and health/safety standards could be elevated.

We’ve always loved grabbing frappes from The Chocolate Lab on Stephen Ave until a recent visit left a sour taste. The barista working that day (white male with glasses) started off with a neutral attitude, but things shifted noticeably when my fiancé didn’t leave a tip. Suddenly, the drink was rushed, missing its usual toppings, and served without a straw. When my fiancé politely grabbed one himself, the barista gave him a look that made us feel like we were doing something wrong. Even more disappointing was how he treated other customers arriving near closing time telling them to hurry up and making it clear they were unwelcome. It’s frustrating to see someone act so bothered by basic customer service. Tipping is appreciated, sure, but it’s not mandatory and it shouldn’t affect the quality of service. We’ve had consistently great experiences here before, so this was a letdown. Hoping management takes note and ensures all guests are treated with the same care, regardless of gratuity.

“Never made it to Paris? Chocolate Lab has you covered. Their Parisian hot chocolate doesn’t just taste incredible — it sweeps you right into the feeling of a quiet café on a Paris street. It’s easily my favourite spot for both summer and winter drinks, the kind of place you return to because it feels like a little treat every time. And the hospitality from Liz Tracey at the Stephen Ave location is the sweetest part of the experience. She always knows exactly which chocolates to recommend, and she makes every visit feel like coming back to a familiar, welcoming place.”