The Clan Hotel Singapore

We really enjoyed our stay at The Clan Hotel overall. The room was very spacious, beautifully designed, and offered a fantastic view over Chinatown. The bathroom was well equipped with both a lovely bathtub and a separate shower, which we appreciated a lot. A very nice touch was the fresh tea provided daily for brewing in the room. On the first day, snacks and drinks were offered free of charge, which made us feel very welcome. Apart from a minor cleanliness issue at the toilet, the room was well cleaned and well maintained. The staff were consistently friendly, attentive, and professional throughout our stay, which definitely added to the positive experience. Unfortunately, the breakfast was a real disappointment. For a 5-star hotel, the selection was very limited and the food on offer was not very appealing. This aspect did not meet our expectations at all. The sky pool was excellent – clean, well maintained, and very relaxing. The loungers were comfortable, and thanks to the online reservation system, a lounger was always available, which we found very convenient. The location is also a big plus: Telok Ayer MRT Station is right next to the hotel, and Chinatown MRT Station is within easy walking distance. Overall, a stylish hotel with great rooms, views, and service, but with clear room for improvement when it comes to breakfast.

I had a wonderful stay at The Clan Hotel Singapore, and overall, the experience was excellent and very memorable. One of the highlights for me was the welcome drink prepared by the tea master, it was a beautiful introduction to the hotel’s concept, thoughtful, calming, and uniquely crafted. This small but meaningful touch immediately set a positive tone for the entire stay. The room was beautifully designed, modern, and extremely clean. Everything felt well thought out, comfortable, and maintained to a high standard. The atmosphere was peaceful and relaxing, making it easy to unwind after a long day. The staff truly stood out, they were exceptionally friendly, kind, and attentive. Every interaction felt warm and genuine, and their hospitality made me feel very well taken care of throughout my stay. The location is another major advantage. The hotel is right next to an MRT station, which makes getting around Singapore incredibly convenient. Whether heading to business districts, tourist attractions, or dining areas, everything was easily accessible. Overall, The Clan Hotel Singapore delivers a well-balanced experience with strong attention to detail, excellent service, a clean and stylish environment, and an unbeatable location. It’s a hotel I would happily return to and confidently recommend to others.

I really enjoyed my stay at The Clan Hotel Singapore. The location is perfect central and close to public transport, making it easy to get around. The atmosphere is stylish yet welcoming, with a nice blend of modern design and local touches. The room was comfortable, clean, and well-equipped, offering great value for the price. Despite being in the city, the noise level was low, allowing for a restful stay. The service was friendly and attentive, and the amenities, especially the rooftop pool and gym, were a great bonus. Overall, a clean, comfortable, and well-run hotel that I’d happily recommend.

We had a 5-star, 4 night stay at The Clan. The rooms are very clean, comfortable and quiet. The breakfasts are fantastic, there’s something for everyone. The front desk staff are friendly and helpful. A very special shoutout to Ivan. He’s one of the tea masters. He educated us on the history on teas and how to enjoy it. If you get the opportunity to meet him, you will be touched by his Singaporean hospitality.

Easy to get in and out of the hotel. Had a high floor Premier corner room. Nice amenities that was customizable before check-in. Spacious bathroom altough not a big fan of the Japanese-style toilet. Filtered water on tap is available. Great bed. Breakfast buffet was small but sufficient. A la carte eggs and daily special was tasty. Decent gym with modern equipment and facilities. The pool area was good for a short relax but not that inviting for a longer stay. Overall, I really enjoyed my stay. The hotel definitely has more of a business vibe, so it’s probably not the best choice for families or anyone looking for a resort-style experience.

Nice hotel with nice decor and perfect location. ||The rooms are nice. However you need to request everything yourself if you want what they can offer as complementary when you book a premier room. |They don’t provide you with milk for the coffee in the fridge, and you will need to request it every time because you want milk with your coffee or tea. ||The turn down service was not that great. They don’t even close the certains properly. They don’t even clean up used coffee cups. ||At breakfast, it finishes at 10h30, they already start cleaning up and packing things at 10h15. So then you cannot enjoy and feel stressed about getting the last round of food. Feel that for a 5 star hotel, they should be more accommodating and the service could be better. Feel that you will get kicked out at 10h30 on the dot. ||The lift is super slow and a couple of the lifts had gone past my floor a few times. Don’t know how it works. ||You can hear the corridor music inside the room, not sure why they put it that loud.

We stayed at The Clan for 3 nights during a holiday from the UK to New Zealand. At a nearby Hawker restaurant, my wife contracted food poisoning the first night of our stay. She was very poorly. The staff were amazing in helping us and went out of their way to do, keeping in touch regularly. In particular, Ivan, Kris and the room service maid were outstanding. Kris even managed to find a suitable meal, not on the menu, for my wife to have in our room., which greatly helped with her recovery. All three people were understanding, emphatic and could not do enough for us in terms of our particular needs. Going "above and beyond" is truly the case. This is a lovely hotel. Nice clean and comfortable rooms, nice friendly staff and good food. And in a great location with good transport links. Very highly recommended. Thank you, especially to Ivan, Kris and our room service maid. We will never forget your human touch!!

The cleaning staff are superb, some of the best cleaning staff we have come across. Additional towels and amenities like tea bags. The front desk concierge staff were the main negative to this hotel, they lack basic manners and courtesy, just genuinely impersonal and rude. They provided no introduction to the hotel and just handed our room cards without explaining where to find anything, they didn’t even state what our room number was. No welcome drink or water bottles in the room. They then demanded a $200SGD deposit without any reason or caution prior to say or within the fine print, with the reason being “if your room is damaged”, they did not check the room before check out, which makes me think this is an interest generating idea on short term cash. When queried when checking out when this transaction would be cancelled and funds returned to my account, the concierge staff rudely and bluntly replied “we’ll cancel it tonight” not immediately, they then followed up with it can take 14 days to go back to your card. Really poor concierge, some of the worst we have come across. Rooms are nice but very small. Pool and Gym are decent. Location is great! Again, the cleaning staff need to be rewarded highly, they are outstanding. Something their concierge and reception staff could learn a thing or two from.