The Cliff Lodge

Excellent location. Good rooms. Maybe a touch loud, (hallways sounds) but they have quiet hours in the hotel after 10. Laundry on each floor. Great spots to find food. Loved the lockers and ski in and out option. This was an excellent spot to stay for skiing

I have never encountered such appalling treatment in the hospitality industry. My colleague and I arrived at The Cliff Lodge for a cardiovascular conference, expecting a smooth and professional experience. Instead, we were met with deception, disrespect, and outright humiliation. Upon check-in, the front desk employee, Rachel, casually asked if we would be fine staying on the spa floor. Not being particularly picky, I said we had no issue with it. She then handed us the usual paperwork to sign, and we proceeded with check-in--nothing was mentioned about any additional charges or "upgrades." However, before checkout, we were blindsided with the shocking news that we had been "upgraded" and would now be charged for it. This was the first time we were even hearing about an upgrade. I immediately explained that we never requested or agreed to any upgrade. In fact, being placed on a spa floor with extra foot traffic hardly felt like an upgrade--it was more of a downgrade. I requested to speak with a manager, only to have my concerns dismissed outright. They refused to listen, and at one point, they even hung up the phone on me--an unthinkable level of unprofessionalism. The next morning, I received a call from the manager, Carolina, who took things from bad to worse. Instead of addressing the clear mistake, she outright accused us of lying and verbally abusing her staff. She condescendingly stated that she would trust her employees over us and insisted that they could not possibly have made an error. I was in complete disbelief--never in my years of traveling have I been treated with such disrespect. To prove our innocence, I even suggested that she check the security cameras, which would have clearly shown that we never requested an upgrade and that we never acted inappropriately toward her staff. She refused to even consider it. It was clear she had no interest in the truth--only in defending her employees, no matter how unfairly we were being treated. For the record, we never once used inappropriate language toward any employee, we never requested an upgrade, and we were never informed of any extra charge at check-in. Yet, we were not only forced to pay for something we didn't ask for, but we were also insulted and disrespected in the process. This was, without a doubt, the most unprofessional and humiliating experience I've ever had at a hotel. I would strongly caution anyone considering a stay at The Cliff Lodge--if this is how they treat their guests, I can only imagine how little they value integrity and customer service. I emailed the corporate and still did not hear from them.

Great place to relax and enjoy the snow from the hot tub. Super clean areas and really friendly staff

The Cliff Lodge is a ski resort that has several restaurants, snowboarding in the winter, and they also have a rooftop swimming pool that just has a breathtaking view. The hotel is very clean and the staff are very friendly and professional. The only con I would have to say about the staff was that they were not very knowledgeable about the hotel. They didn't know the prices for the activities or how to get from one place in the hotel to another. The Cliff Lodge has something for everyone for all ages and it is also a kid friendly location. It has amenities such as pool, rock climbing, ski lifts, a variety of restaurants, and they also have a ski lift that goes to the top of the mountain that has a restaurant. The only con I would say in my opinion is that the hotel can become quite boring because it's has a limited amount of activities to do. I would highly recommend to visit other activities to do in Utah. The rooms are very spacious and the rooms have a refrigerators, coffee machines, and the staff even brought up a microwave to are room. It was just all around great customer service.

We spent six nights at The Cliff. Aside from its great location for easy access to the slopes we had several concerns during our stay. First, most of the staff are not friendly. From check-in to spa to son phone experiences to ask questions. The bell hops were good but the one who brought our bags to the room knew nothing about the hotel like where the ice machines or washing machines are located. We tried to order room service. No one answers the phone and trying to do it online did not allow you to order what you wanted. For example you could only get a banana if you bought the whole cereal package for like 18 dollars. I asked the reception to have the manager reach out to me to discuss. I was told the message would be relayed. I never got a call. We gave up on it. The breakfast buffet hostess was practically non-verbal and never a smile, good morning, etc.The mattresses were memory foam and comfortable enough but the sheets were way undersized for the depth of the mattress. Every morning we would wake up with the corners popped loose and pillow on a bare mattress. The sheet was also ripped at the corner from being mis-sized for the mattress and every time we tried to pull back around the corner of the mattress it ripped more. It stay that way throughout our stay. For the price we paid you would expect to have friendly, knowledgeable, and responsive helpful staff. A positive and pleasant staff culture there does not exist. And for the money paid you would think they would buy bed linens that fit the bed!

My husband and I spent one night at Snowbird as part of our honeymoon - we came for Oktoberfest and did a package at the Cliff Lodge Apartments, mainly to have the hot tub on our balcony. Completely my own error, I reserved a studio that did not include a bedroom, and we had to choose between a sofa bed and hot tub, or no hot tub and an actual bed. We kept the hot tub room, and I'm not sure it was worth it because the hot tub destroyed my skin with a pretty severe case of dryness that I have never experienced from a hot tub before. Our room was definitely dated and did not include air conditioning (heat or ac), but we didn't really need it due to the almost perfect weather. The views were unbelievable! We didn't need a kitchen, but it seemed to be well-appointed. The bathroom was also very dated with a slow-draining tub. The sofa bed wasn't bad for a nap, BUT a whole night sleeping on it was AWFUL. It was so hard and I. Have a shoulder injury it aggravated pretty badly. Additionally, our hall was pretty noisy all night (room doors have a high door sill/threshold between floor and bottom of the door), despite 'quiet hours.' Housekeeping also came and knocked on our door at 8:45 and 9:45 am when checkout wasn't until 11! Just WOW to that. We're on our honeymoon and they interrupted 'honeymoon time' and that's after we had told them we wouldn't be out until 11. Called to let the front desk know and they weren't particularly helpful - they need to work on policy/communication here. Told front desk at checkout and hopefully they'll resolved that for future guests, because that is not fun or ok. Overall review of the room - the sofa studio is NOT worth the cost/amenities. Just get a normal room. The family pool/hot tubs were constantly busy so if you no like to socialize and visit the pool, this would be a great place for you. The grounds are obviously beautiful and there are tons of outdoor activities to enjoy. We did visit Oktoberfest (awesome), the spa (ok), and Aerie (eh) - all of which I'll leave separate reviews for. Overall, for a honeymoon experience, this was fun and different! Not sure the overall value was there for the cost/amenities/comfort... but glad we did it!

Nice big hotel in Snowbird. Comfortable rooms with ski in/out access. Set own code for ski lockers. A lot of public space with seating and fantastic view of the slopes. Several restaurants. Full American breakfast is wonderful with lots of hot dishes and custom made eggs. The heated outdoor pool is amazing - nothing like being able to swim in a warm outdoor pool in a blizzard. 3 hot tubs around the pool so it never gets too crowded. There is also a spa on the top floor with more exclusive pool and hot tub - extra charge for spa access ($37 for the day).

Highly recommend visiting The Cliff Lodge and Spa. I will definitely be back. Nestled in the mountains in Snowbird, this hotel and spa has easy access to the ski lift, food and shopping. I wanted to book a massage but couldn't find a good time. I did book a foot massage and therefore the day pass fee of 55$ is waved. The foot massage was wonderful and the spa includes a locker room, eucalyptus steam room, sauna and best of all, a heated rooftop pool and hot tub with incredible views. I will be booking a room next time! Loved this location and amenities!!

This is specific to the spa. I went on a weekend with a friend who had been before and she said it was more crowded than she'd ever seen it. The said they were short on towels so we shouldn't take more than two. I wouldn't say it was worth the $50 per person. We could barely find a lounge chair and there weren't any in the shade, so it got hot! The pool was pretty warm too, so not very refreshing. It is very scenic, so maybe give it a try during the week.

Summer review! Amazing views from every part of the resort! Concierge Justin was just amazing; best in the business! Guidance on hikes was fabulous, as was his general demeanor and enthusiam for his job and making guests' stay fabulous! Valets were super helpful and friendly as were staff over at the Snowbird Center (I was there during Oktoberfest). Rebecca was absolutely amazing and made my whole 2nd hike beyond expectations! Rooms are large and comfortable. Love the added humidifer, Dream machine, fridge. Good USB plugins everywhere. Easy to understand remote. 2 big complaints were front desk staff...woman that checked me in (straight hair, plaid shirt and glasses) made me feel immediately unwelcome and condescended to me when I commented on the high per day deposit. She told me she thought it was rather low basically illustrating she had zero interest in my feedback and I should not provide it. Desk staff gentleman at checkout Thurs AM was really lovely however! Other issue was choices of vegan food options...virtually zero except a stack of fruit, vegetables, potatoes and pasta. We attended for a conference and zero vegan protein, WAY too many pork products (the WORST for human health, planet and incredibly inhumane to raise and slaughter pigs)... The Cliff Lodge's sustainability lead says they have a huge sustainability plan but clearly she has not looked at what food they serve. Try Beyond "meats" as a second option like other fine resorts do. It's great for people and the planet! Restaurants in the Cliff Lodge around Snowbird resort serve maybe 1 vegetarian option (no protein though) and anything vegan is a salad or again, dressed up vegetables. Decaf coffee pretty bad as well. And only serve almond milk, the worst non-dairy for the planet. Get your chef to some good vegan gourmet cooking training and tell your front desk to actually WELCOME guests when they arrive after a long travel day...not make them feel badly for providing feedback. I would go back to ski but unless they really reworked their food choices and front desk staff, I would opt out for another resort.

This is a spectacular venue for a spa..Beautiful views everywhere. I believe there is an expectation of excellence in a resort spa setting. Unfortunately the services have been disappointing. Pedicure missing a lot. Cuticles, massage, pumas and filing skills seemed straight outta beauty school. I speak as an experienced former manicurist. Spa management should pay more attention and train their techs better. Super pleasant staff. My massages have been 50/50. Some fabulous some, echh. Love the pool tho!!

Still my favorite spa for a relaxing day up in the mountains. The views cannot be beat and I love the vibes of the waiting areas, rooftop pool, and locker room amenities. The staff is friendly and informative and makes you feel right at home. Reservations are required and they hand you a robe and sandals when you check in. You can secure your things in lockers, enjoy the sauna or showers, and primp and take time getting ready after your spa services at their little vanities. I've gotten massages, scrubs, and pedicures here and they've all been great. Complimentary tea and water. Have wanted to try the yoga classes (included with the day pass) but haven't had a chance. There are always a lot of day pass people just enjoying the pool and there for the bikini scene, but the day pass price has increased so maybe it'll reduce that a little bit - sometimes it can get a bit crowded. If you purchase a minimum spa service the day pass is included. I've done many girls' trips and celebrations up here, some overnight, and it's such a fun experience.

Don't, just don't. If your thinking of becoming a member, don't. No... turn around, go someplace else. You will be much happier. The SpA, supposed to have access if your a member, but they are always out of reservations..... but if you pay for a yoga class or the non member day pass rate, amazingly there is space. So the benefit you bought into years ago, not just a money grab for the resort. Let's say you bring your family but one person does not ski.... Nothing to do. Can't use the spa no reservations and well the outdoor things that used to be at snowbird ie: snowmobiling, gone. Well enjoy your $30 two eggs and sliced apple. Many better options in Park City.

Note: My review is only for the spa and its facilities at The Cliff Lodge. I had a few hours to spend before my flight back to SF and heard great things about this spa! $35 gets you a day pass to the spa and access to its related amenities (though it's cheaper if you're staying at the resort or a Utah resident). You get slippers and a robe upon arriving. The locker room has a free locker and there are a handful of spacious showers with toiletries and even razors if you need them. There's a lounging area, where you can read and overlook the resort, as well as a steam room. Upstairs is the yoga studio, the fitness room with lots of equipment, and the pool/hot tub. You can check online to see what yoga and fitness classes are being offered throughout the week (and they're complementary!). If I ever return, I'll be sure to book a massage or treatment!

My friend selected the Cliff Lodge as her hotel option for her wedding. I arrived super early in the morning, but the hotel found me a room that was ready. I was able to check in very quickly. The lobby is beautiful, and I found myself sitting in the lobby a few times and watching the world go by. The room was really nice. The only thing that needed some adjustment was the door. It stuck opening and closing. The beds were super comfy. Overall, it was a great stay.

Critical: Professionalism It's unfortunate they hire such rude and disrespectful employees. I am a returning customer and the front desk lady with white hair and glasses was absolutely unprofessional and unpleasant while I was checking in. She refused to check my reservation for a card payment and tried to double charge me. I would love to hear from management as I am highly disappointed in my treatment and will no longer be recommending this place to friends and family. If you care about your business you will try to right this wrong.

This review is about the spa. I paid $270 for a 90 minute massage. The masseuse was OK - she seemed to spend a disproportionate amount of time on my back on the right side. Then, when she massaged my legs and completely ignored my feet (the best part IMHO) I asked her if she was planning on giving my feet some attention she said 'oh, yes I will make sure to get to your feet'. Well, that consisted of a hot cloth placed over each foot with a couple of cursory 'squeezes'. I think she was not into massaging feet - and mine are not gross either. Sorry, if you are a masseuse you should be OK with foot massage. Disappointed with this massage for how much I paid.

Such a great spa! And there's no wine in the spa. Including bubbles My mom and I came to the Lodge and got treatments as a surprise treat. Both of us loved the treatments. We both got a facial and a pedicure. My girl was chewing gum the entire time she did my pedicure, but she was friendly, so he smacking of the gum was a little subdued. My one criticism would be the gum. But it's not worth loosing a star. Anyway, the facial was great. My favorite part was the jacuzzi overlooking the mountains. And the eucalyptus steam room was excellent! If I'm ever at Snowbird again, this will be my first, and second, and everything after stop. The 4 stars are for not having wine/bubbly in the spa, and the gum... If you want a nice glass of bubbly with your massage, don't count on it here. There's nowhere in the lodge that can get you that. Buyit yourself outside Snowbird and bring it in. Literally everything without a nice glass of wine.

Not impressed, zero regard for Covid safety for each other by hotel staff and restaurant servers. I won't come back. Travel 250 plus nights a year never seen anything quit like this place....bad even by Utah standards.

I guess I got kicked out of the cliff spa for being being a (minute) late out of the locker room. The lady working was very disrespectful to me and my girlfriend. She even filmed me getting out of the locker room! Never going back and telling others it's not worth it. Sorry Snowbird everything else is great but your spa.

Attended the 5 pm Universal yoga at The Spa after a long winter hike today. Our instructor was a perfect guide to this new practice. This practice paired perfectly for sore and tight muscles. Slow and purposeful poses to work out the tension. A beautiful studio with stunning mountain view. We appreciated the ability to use all the spa accommodations with our spa pass. Highly recommend for anyone who is not staying at Snowbird but nearby being active and seeking a beautiful way to wind down with yoga, steam room, and soak. Just call 2 hours prior to the yoga class you want to attend

Keep in mind there's two Cliff Lodges here. The Timeshare that also rents out as hotel rooms. They are the rooms with the balconies. There's also Kitchen units. The other 2/3rds are standard hotel rooms. The hotel has been going through renovation, as well as the timeshares. The changes have been sorely needed. The timeshare side and the regular hotel are separate entities and maintain the facilities separately. Keep that in mind. That said, they are pretty much in sync quality wise, but they are very different. We've stayed here as a regular guest and as a timeshare owner. My company also held a business conference here in the new conference rooms that went really well. My time staying here has always been in the summer and fall. We've skied here a lot in the Winter, but don't have the scratch for the tariff that time of year. When we purchased the timeshare 20ish years ago, we traded out. We were always disappointed. When we stayed here, we loved it. This is a place for perfect relaxation. The best thing for us as a timeshare owner is we get so many of the hotel amenities. There's the spa access. The fantastic atrium area. The restaurants in the building and room service. Find another timeshare with all that! I'm writing this while staying here. The view can't be beat. We've put some so salt roasted peanuts in the shell out on the table on the patio. This attracts the stellar jays. They are fun to watch. Time for some coffee, so that finishes up the review.

My husband and I celebrated our 4th anniversary here with a couples massage and couldn't recommend more!

Oh Cliff Spa...How we adore you! While I have not had a service at Cliff Spa, we have come in for their yoga classes and day use of the spa amenities. This is our first stop when we have out of town guests in the winter. Once you get inside, you are given a robe, slippers, towels, and complimentary tea is located at various places throughout the spa. We really love their indoor eucalyptus sauna and right outside of it they have some great loungers where you can watch the skiers/snowboarders coming down the mountain. The highlight of Cliff is their outdoor area! You cannot beat the view of Snowbird from their outdoor pool and spa and coming in the snow is an absolute winter wonderland. We always leave feeling refreshed, pampered, and so relaxed! Must do!

Serenity and sunshine! What an amazing business trip. Not only was our conference a success, but our downtime was both fun and relaxing! The food was delicious and the service throughout was personable and responsive! Thank you Paula, Katie and Rob for an incredible spa experience! The spa was beautiful, the pool and views were magical and the massage was excellent. Thank you Emily and Markus for being such help with planning and activating our event! Thank you to Merikay, Nan, Ryan and Johnny for all your help and proactiveness. I enjoyed my conversations with you all and am truly grateful for everything you did for us. We will be returning as a business and with our loved ones!

The room we stayed in had an AC unit that wouldn't work. It would turn on for a second and then shut off. It wasn't until after a power outage in the morning that the AC started working correctly. It was just very difficult to sleep during the night because of how hot it was. When we brought this up with the front desk they told us it was our fault for moving the thermostat down and not calling them at 2 am. We should have only moved it down a little instead of 5+ degrees. This is unacceptable. As much as I love Snowbird and I enjoy the Spa, I won't be coming back to the Cliff Lodge.

I was very disappointed with the spa at the cliff lounge, my friends and I were told there was a pool for adults only at the spa, so we went to the spa. When we asked the woman behind the desk how we could get access she said "it's a part of a special package." I was kind, thanked her and walked away. well it turns out, that wasn't exactly true. We would have had to pay $25 dollars a person to get in but there isn't a special "package" to use the spa area. I was lied to, and it feels like I was lied to because my friends and I were judged harshly by the woman behind the counter. She judged us with out knowing a thing. She could have just said that it costs extra and we would have been just as kind. But no, she made it perfectly clear we weren't allowed nor wanted in "her" spa. Thanks Cliff, you're employees are real professional and kind. Makes me really want to spend this much on a room again. Others should be aware that food service ends at 10 PM with no room service after that time either. So if you want food any time after 10 then you'll "have to drive down the mountain" that's not a big deal though. just buy snacks at the gift shop and you'll be good.

Most of the staff I've encountered here are less than pleasant or helpful and seem very arrogant. I have been here several times and it seems like this trait in personnel is increasing. Pretty disappointing to say the least.. They are currently undergoing construction. The corner metal beading on the wall in our room was sticking straight out. My kids kept tripping over it. We told staff of our concern so they could trim it down, but it never got fixed. I guess the fact that my kids are cutting themselves on it isn't a concern to them? Bravo to this 'classy' resort.

Staying at Snowbird? The spa is a MUST!!! $25/day gets you in to this peaceful spa, which comes with a dry sauna, eucalyptus steam room (wowzas), a gym, and a pool/hot tub. The cool thing is, you can book a service, and you no longer have to pay the $25 entry fee. My husband got the "foot relief", which was only $35 (so +10 over the regular base entry fee), which he thoroughly enjoyed after 3 days of skiing. I opted for the "Mountain Healing massage", with Joe, and it was amazing. He was one of their senior massage therapists, and he did a fantastic job. We loved the hot tub. There is nothing like being in a hot tub, surrounded by mountains, while it is snowing! Unbelievable! My spa day was almost as good as my ski days! They also have nice locker rooms, with showers and women amenities, and a sitting room area, which is very quiet, where you can read, nap, relax while overlooking the mountain. My only complaint is that you cannot order food to the spa. This made us go out of our way to put on clothes, walk to a restaurant, and wait to eat. Also, they do provide tea and water, but wine would be nice :) If you are at Snowbird and even considering the Spa, let me tell you, you MUST go. You will not be sorry! The pool/hot tub on the 3rd level is way overcrowded and not half as nice. I'm a big fan of the Snowbird Spa!!

The good: The view is spectacular (of course, it is spectacular all around the area), the heated pools (one on the patio & one on the roof at the spa) are so nice, they have several hot tubs (two on the patio & 1 on the roof at the spa), the food & drinks at the restaurants are just OK, the hotel was clean, the spa treatments were wonderful (get the wrap & scrub; I have never been so soft), the ride up to the summit for dinner was so beautiful (the food was OK). The not so good: The place is old feeling (think The Shinning type of environment, I kept expecting to see a little boy on a big-wheel come rolling by or twins ask me to play), the check-in at the spa was very uncomfortable (I felt like the receptionist was bothered to help me & looked me up and down like I didn't belong there; I don't think she ever smiled), there is NO food or "adult" beverages served at the spa (which means you have to leave for lunch, snacks, or dinner), the restaurant charged us for two different amounts for on the same day (they did refund one after we complained), the water pressure is VERY low in the rooms & the drains slowly, & lastly & probably the most important is room didn't cool off at night. Overall, the scenery & the spa treatment was the saving grace for the hotel and the only reason to get 3 stars.

When I checked into The Cliff Lodge, I got a room that only had a sofa pullout bed. I spent over $3000 and they gave me a sofa bed. When I was booking the room over the phone I was promised a hot tub, kitchen, ski in ski out room and no mention of not having a proper bed to sleep in. When I contacted the reception, I was forced to pay additional $75 per night for a normal room on the 9th floor. I booked an upgrade to have a hot tub and a kitchen, I had to further upgrade to get a bed without a hot tub or a kitchen. Be careful very sneaky tactics The Cliff Lodge has. If you're making a trip to Utah it's best to avoid Snowbird resort as whole. There are better places in Utah that will give you a better time for a lot less. I didn't have a real bed in my room.

I stayed at the cliff lodge hotel and got a pass to the spa. Spa staff were super friendly and nice. Spa is very clean and well maintained. I enjoyed their sauna and eucalyptus steam room. They also have very comfy and nice solarium area. Their showers have super nice shampoo and body wash with the most addictive sweet eucalyptus scent. It was a very nice and relaxing experience!

We bought a couple's massage at the Cliff Spa for a birthday celebration. The massage itself was fantastic! However, I was really disappointed by the rest of the experience. The staff seemed inconvenienced by us when we arrived and reluctant to show us around the spa. The shower in the women's locker room had trash and several used razors laying around. The pool had dozens of wet towels laying everywhere with snow piled on top as if they had been there for hours. The massage waiting area had used cups on almost every surface the entire 2.5 hours we were there. Again, the massage was nice, but for the price we paid I was really bummed out to have to avoid stepping on someone else's used razor.

Rooms are nice. The lodge feels like a Swiss alps lodge, more so than any other North American ski lodge I've visited. Everyone is professional. The lodge is wonderfully spacious with leather sofas and easy chairs next to brilliantly large windows showing the mountains and snow covered trees. The nine story atrium has a window wall that drives home that your in the snow mountains. It's Heavenly! Oh, that's that other ski area... The Tram is a 5 minute walk downhill along with Central Snowbird.

Horrible! Got into our room and opened the fridge, which was turned off and there was an old take out box of food left inside! Imagine the smell. Room smells like a trash can now. The toilet wouldnt flush properly. Definitely Not worth the money they charge. Absolutely unacceptable. You would think at a time where extra precautions and cleaning measures during Covid are supposed to be taken you would not have to worry about anything at all.

Would be great if this hotel gave a shit about it's owners but sadly they do not. The elevators on the owners side have been broken for FOUR DAYS resulting in hundreds of people having to walk up up to TWELVE flights of stairs in heavy boots and ski clothing. this is absolutely UNACCEPTABLE and management has done a piss poor job of addressing it and zero progress has been made despite reassuring everyone that "maintenance is working on it". Sad to see what was once a great operation that treated its owners well gone completely to crap. A brand new lobby but negative amounts of customer service - somewhere in Texas Dick Bass is rolling in his grave.

After riding a summer-like day, then a 16" dump day, and finally the warm aftermath of the dump for a few hours, I was exhausted! My legs ached, my core was spent, and even my arms were maxed out. Being that my flight didn't leave till 1030p, and my slc hotel checkout was hours ago, I took a trip to the spa to clean up, get a deep tissue massage, and find a little zen before departing. Kwan approached me (right on time), and politely introduced herself. The room was nice, with a soothing essence. She asked me if there was anything specific that was bothering me, and I told her that I ached from head to toe. She recommended a combination of services, and I agreed. I also mentioned to her that in the past, most times I felt that deep tissue massages failed to penetrate enough. While somewhat petit in build, Kwan really let me have it! She hit almost every muscle in the 50 minute session, and I even had to ask her to back off on one problem spot. She also blended pressure point therapy, and some muscle loosening techniques. The combination was perfect! I also did not experience the common headache or nausea that I have come to be accustom to with these types of massages. After this mind numbing utopia, I went to the steam room to continue my mental vacation. Wow is this nice! The eucalyptus steam was a little strong at first, but I soon acclimated. 10 minutes later, I was a sweaty mess, who felt incredible. My only gripe is with the scheduling staff. If you know that your services are this outstanding, why not up sell the longer session? Haha. 11/10 I will absolutely come back

The staff are warm, the lodge is impeccable. The rooms are newly renovated, and my room has a view of the beautiful slope. I can't ask for more. The decor is tasteful and authentic, making it a very comfortable environment to chill and relax. I am here for a 3 day conference, and the conference food has been awesome.

I love this place. The roof is incredible. The Spa is heavenly.

TIPS ON HOW TO LIVE it UP and SAVE money at the CLIFF SPA. I can only rate the SPA Amenities, not the accommodations or the spa services. We own a vacation ski rental just down the mountain. This year, I'm pregnant so I can't go skiing with the rest of the kids and decided to try out the Cliff Spa as I have been meaning to for a while. I only came here with the intention of using their day spa not any of their spa services as I already have a favorite masseuse that I go to for much less. It's $25 for a day pass and you get access to everything. I inspected the facilities before I registered and liked it enough so I decided to get a 3 day pass instead for $55. AND you don't have to use the 3 days in a row, you have 4 months. Next time, I'll do the 7 days for $100, it's even cheaper! It was exactly what I was looking for, here's what I loved: - Private roof top heated pool and jacuzzi only for the SPA guests, NOT the hotel residents which is nice, this means very little people and no kids. PLUS, the views of the mountains are simply outstanding as you are swimming and doing laps. I swear I could have been in the Swiss Alps. It was nice to be swimming and then seeing people ski down the mountain. LOVED it! - Fully equipped Gym - Your day spa pass INCLUDES classes (Yoga, Pilates, etc...) They only have 2-3 classes a day so if you are interested check their latest schedule before you go. - Included: Robes, Slippers, Towels, Nice Locker Rooms, Shampoos, Lotions, etc.... - Steam Room - Sauna - Solarium with GORGEOUS views of the mountain and skiers. So peaceful! - Complimentary herbal teas. BONUS!! After hubby and the friends are done skiing they can meet me at the lovely and scenic Aerie Bar where they offer HALF off small plates till 6pm. The ambiance is lovely, swanky and gorgeous views of the mountain. Service was stellar! This was just absolutely the perfect way to end a few hours at the spa exercising and relaxing. I am HOOKED! I had two appetizers that would have normally been $10 each, and paid only $5 each. A STEAL! Overall, I was very very impressed. We come skiing at Alta every year with friends but now the Cliff Spa will be a part of my ritual. Needs improvement: At the Aerie Bar, the special on the small plates menu is pretty limited, there's only 5 options or so, add a few more options, seems too limited.

Love the pool and the rooftop decks, great views and a great spa too! Had the best spa day and then lounged around outdoors in the pool all day! I have to say it was sooooo fun! I even saw a group of bridesmaids and bride all doing spa treatments and lounging around - how fun!

I'm leaving a 1 Star as I just had the worst customer service experience I've ever received while being a guest here. I purchased 2 Summer Spa Getaway packages for my girlfriend and I for her birthday, when we arrived we were immediately met with entirely blank glares and condescending attitudes towards us by the valet and front desk staff. We check into our room and ask the spa a few questions as we're a younger couple and aren't super familiar with the processes of the whole package. Again, the staff here were disrespectful and condescending not answering our questions and implying we should know what to do if we want to be there. We finally managed to get into the spa and truthfully really enjoyed our time at the pool and massage, which is why the 1 Star redeems it from a 0. After the spa we're excited to go grab dinner at SeventyOne hoping our poor experiences are behind us. At SeventyOne we're served ribs that are burnt to the bone and Mac and Cheese that tastes as though it may be sour. Overcooked to the point that when trying to separate them the bones actually broke before any meat showed sign of moving. Completely burnt dry. So now we're at dinner with inedible ribs and off mac and cheese hoping staff will help us out but the entire team we hear wait staff gossiping with the open kitchen referring to guests as profane names for saying the food was dry (others were also saying food was dry) and the entire time the two of us are being ignored. We're finally so fed up we ask for desert to go back to our room and the waiter begins arguing that we shouldn't do that. He finally lets us go and we get back to our room to find half the desert is missing. I return back downstairs to SeventyOne to stand at the front desk for 20-30mins while staff walks by and ignores me. I finally walk in as I was trying not to be rude and wait and was helped by the bartender who finds my server. I explain the situation and he accuses me of not ordering it and trying to go without paying. I told him I'll pay I just want my desert and he insists I have to pay and I'm trying to explain how that that's fine but he's still insistent I can't go. By this point I'm so frustrated with service from the minute we arrived we decided to checkout at 10pm not having been there for even 10 hours. When checking out our concerns are waived off and told a manager will call tomorrow. We receive no call so I call and am hung up on when I voice my concern. I call back and am pushed to the managers voicemail where I ask for a callback. I receive a callback and manager proceeds to tell me that there's nothing they can do as we received our services but he's sorry service was poor. I explained I felt we didn't receive our service as we felt we were served inedible food and were being harassed, ignored, and at points mocked by staff of the cliff lodge, cliff spa, and SeventyOne throughout our entire stay. Overall worst experience of customer service I've ever received and I would've hoped that we would be treated the same as anyone else no matter what the situation may be. I used to work at snowbird and love the organization but after this I'm extremely soured on everything. I had hoped they'd approach the situation and try to remedy it but instead they shifted blame on us and insisted there's nothing they can do. They care more about their numbers and their VIP guests than they do actually providing quality service to other paying guests.

The resort has a beautiful location and scenery. That is the only nice thing I can say about the place. Very expensive prices. Unfriendly staff. Extremely unaccomendating front desk staff. Rooms are not very nice either for the price you pay. Every activity at the resort costs money too. Not a good place and horrible staff. Don't stay here until the place comes under new management.

Massage Therapist Diana M. fixed me. Highly recommend her deep tissue specific. View from the Solarium on a sunny day is cool. Steam room awesome. Nice facilities. Great workout room. Price is waaay too high for two hour massage: $280 without tip.

Beautiful facilities but skip the salon treatments. One of the worst manicures I have ever gotten- very sloppy and even left on some of my old polish. I suggest using the day pass and just enjoying the amazing pool/hot tub/sauna/sun deck and possibly a massage.

This place was pretty kick ass, it was quiet being September and the colors in the mountains were beautiful. We were able to use a friends time share exchange and get a great 2 bedroom suite with full blown kitchen and living area for a steal for a week. The trip up the mountain can be time consuming so make sure you hit the store before you make your way up the hill, but it is well worth the stay. It was Oktoberfest at Snowbird so the weekend was busy but the weekdays were quiet. The rooms were great and we even had a Jacuzzi on our balcony (awesome). The staff was really helpful in pointing us the right direction towards things to do in the area and everyone was very friendly. The Mexican restaurant was really good too (see separate review for El Chanate).

Go almost every year and always a good experience for easy access to main lodge and ski runs. The restaurant and bar is good and sizable for larger family gatherings.

This hotel is gorgeous. My husband and I stayed here overnight during Oktoberfest at Snowbird kind of as a weekend getaway. We usually stay at the Inn (which is awesome, always, by the way), but thought somewhere a little fancier might be fun. It was, for the most part. However, for the expensive price tag, I expected a wonderful stay with no problems. I didn't get so lucky. Like I said, the room was lovely. After wandering around Oktoberfest for a while, we decided to hang out in the hot tub for a while, which was also a lot of fun. After returning to our room, and while changing clothes to go to dinner, people we didn't know were able to enter our room with a room key for their room. As soon as the walked in they said something like, "this isn't it" and walked right back out. Needless to say I was beyond upset that while half-naked in MY hotel room, strangers, who mistook our room for their own were able to walk right in using a key that didn't belong to our room. It was mortified and beyond uncomfortable, and I spent the remainder of our stay there worried it would happen again. I called the front desk, and they were kind enough to give us a partial credit for our room. I wasn't given an explanation, or an update as to why the mistake happened in the first place, and upon checking out, the person at the front desk didn't acknowledge it, or even ask about how our stay was. I would have appreciated a little more concern from the staff, and to be honest, a full refund, as their mistake led to a horrifying topless encounter with freaking strangers in what was supposed to be a private hotel room. Like I said, the hotel is beautiful, and the staff over all were friendly and helpful. If this incident hadn't happened, I'd likely stay there again. However, a mistake resulting in strangers entering my hotel room at the most awful moment ever due to a staff oversight is unforgivable in my opinion. I will not be staying here again, and I do hope they remedy whatever led to our incident so it never happens to another guest in the future.

I've stayed at the Cliff Lodge multiple times but this last trip was horrible. The attendant that checked us in upgraded us to a room that didn't have a bed! Only a sofa couch bed in the middle of a kitchen! We at the time thought eh we can get through this but at 12 midnight sleep did not come still at 2:30am tossing and turning due to the uncomfortableness and the. The air conditioning would turn on and we had to sleep with the windows open. And at 6am construction work started and sleeping in longer was non existent. At 8am and then again at 9am the "housekeeper" opened our door without knocking or announcing herself and our privacy was completely violated. Between the air conditioner not working and the horrible customer service I will not be going back. Snowbird, what a shame!