Jeffrey C.
Yelp
We spent a 3 day weekend at The Cliffside Inn-- actually a bed and breakfast--a Hyatt Hotel property. The house is old, which brings character, but as part of a major hotel company, I had expected it to be in much better state of repair.
We were in the "Garden Suite." On the Hyatt website it looks nice, with carefully cropped and curated images. No images include the entire room to get the full impression. The description of it as a duplex with a stairway to a separate bedroom, and a private entry sounds charming.
The reality is remarkably otherwise. The stairway is an extraordinarily narrow spiral. The entry downstairs, with no key entry, is invariably to satisfy fire code, as this stairway would never be adequate and entry to both levels from outside is necessary, although the downstairs is only accessible by being unlatched from inside.
There are two heating systems, one of which was initially in disrepair. 2 remotes for the tv and cable tv, to add inconvenience, a slow shower drain.
The big issue, however, is the staircase. We were literally trying to avoid going to the bathroom-- downstairs-- as the bed is upstairs. Downstairs the only seating is behind the stairway--called a library, by virtue of a book case. Not comfortable or communal for sitting. The staircase is narrow, steps are triangular and therefore VERY shallow, with a single handrail for most of the way, and is VERY steep. A risk to truly avoid, especially if you EVER contemplate using the restroom after retiring to bed.
If you are a fireman, lumberjack, or Batman, you will probably not have issue navigating the stairs. However if any of the following apply-- over the age of 30, average size or greater, drink more than one drink in a day (don't visit the nearby vineyard), on any type of diuretic, or travel with children or pets, rethink booking this room-- at a premium price I might add.
If you disregard my warning, upon entering the room, please revisit my post and say aloud "I told you so." Then repeat in your mind, "I have been duped!"
My weekend has made me doubt representations by Hyatt going forward. I am a member of Hyatt rewards, although I did book through Expedia. Shame on you Hyatt for not giving a realistic description of the actual risk and inconvenience inherent in booking this room!
Incidentally, I inadvertently said Hilton, rather than Hyatt in my review on Expedia. Having trying making multiple calls, emails, and chats, they will neither allow correction nor delete their app review, on my request, based on factually incorrect information. That makes two apps deleted this morning!