goasIplease
Google
I rang the hotel direct to enquire about room locations as I wanted a quiet room. I was initially offered a cosy double which apparently overlooked the car park, so I chose to pay more to stay in a superior double, which according to the lady I spoke to, overlooked the garden and was on the first floor. We checked in at 4.05pm to find that Nigel (duty manager?) had tried to take the money for our room direct from Barclaycard, without notifying us first. Barclaycard had automatically stopped the payment. This is unethical, especially given the e-mail we were sent just prior to check in said you can pay on arrival. We were shown to our room which was under the eaves, and up flights of stone steps. Apparently we were in the turret room which the lady I spoke to had failed to mention. It was hot and so we were provided with a fan and our suitcase was carried to the room. The view of the garden was through a small tiny window just inches off the floor. The other window you had to have the blind down as a room directly opposite could see into our room.||When I complained next day to the receptionist I was stonewalled and told the Manager would get back to me. I have not heard anything just an automatic e-mail asking for my feedback. The room was not as described to me personally; was totally overpriced at £260 as it was cramped and overlooked from both windows; and the taking of the money from my account was unacceptable without prior warning. So all in all I am not a happy bunny with either the hotel or my experience in how my complaint was dealt with.