The Club at Solaz

This is a beautiful resort. The rooms are well maintained and the kitchen has what you need to prepare your own food. Resort food is also very good but can be pricey, cocktails are affordable but wine is way overpriced. I don’t mind paying fair prices but don’t want to be ripped off . One chocolate croissant was almost $10 US, the Pools are beautiful and the beach is lovely. The atmosphere is quiet. If you are looking for a rowdy party place this is not your resort, The resort needs to do a better job of communicating you can rent kayaks etc from the beach but you wouldn’t know it unless you went to the beach. There was an event about whales but no communication about it. We were told several times about an event around the Christmas tree with appetizers and mocktails. We were reminded to attend and showed but for an event that was canceled with no communication about the cancellation.

I did not read any of the reviews, as I simply wanted to share my personal opinion. My wife and I stayed at the club for four nights and five days. The place is absolutely stunning, which is what makes the experience so disappointing. The location off the highway is not a problem, but you will be traveling every day to visit other places, racking up Uber charges. The food does not taste good and is extremely overpriced, so I found myself venturing outside the resort to get a bite to eat. Their breakfast buffet is $60 per person and is equivalent to what you would find at an average hotel in the U.S. It is almost impossible to find someone to take your order while visiting the pool. Otherwise, you see staff walking around seemingly avoiding customer interaction. They tell you there is a side for adults and a side for children, but you will soon realize that is not true at all. Overall, the only truly good thing about this place is how gorgeous it is. Otherwise, it is overpriced for what feels like a less-than-generic stay and quality of service. Staff are nearly nonexistent and often suggest you spend your time elsewhere. This place seems focused on making a quick buck and pushing timeshare sign-ups. Spend your money and vacation time elsewhere, closer to the San Lucas side.

We had a great time during our stay (spent new years week here). Our room was always nice and clean, the restaurants we tried were great (especially the food truck late night). We had great service, including Karla from pool bar service area. She was very personable, friendly and knew exactly what we liked to order the days we were at the pool - thx for making our stay memorable, Karla!

Incredible place with views of whales, enough pool chairs, the beach and service is impeccable. We’ve been coming here the same weeks for years and pools are all very cool along with the hot tubs not been hot which is the 1st time this has happened. NOT happy for the cost of this resort !!

We stayed at Solaz as a Marriott hotel guest. This review is strictly about the “timeshare” presentation for Club Solaz. (My hotel review is separate.) This was our first visit to Solaz, and we didn’t realize that the Club team would greet us immediately after check-in—before we even got to our hotel room. Christian, the Club ambassador, was pleasant, but it was clear his only goal was getting us to agree to a tour and presentation. Since we were genuinely curious about how the process worked, we agreed. Two days later, Christian met us in the lobby and walked us to the Club side of the property, where we met Manuel, the sales rep. We were promised a “free breakfast,” but it was basically the equivalent of what you’d find at a Residence Inn or Courtyard buffet. Manuel and his trainee joined us for the meal, though most of the time was spent discussing our travel habits. And at the end, they suggested we tip the staff. After breakfast, Manuel showed us a model room. It wasn’t any better than the hotel room we were staying in. The only difference was a full kitchen instead of a kitchenette. Our unit actually had a jacuzzi and a large bench in the shower—amenities the model unit did not. From there, we learned about the future development of the property and the land across the highway. It's quite impressive. But there’s still a lot of construction ahead—years of it—so “buying now” means committing to a long stretch of noise plus the already-present highway traffic. The final part of the presentation took place in Manuel’s “office,” which appeared to be a repurposed beachfront restaurant. Several other couples were getting the same pitch. The model itself is not a traditional timeshare; instead, Club Solaz expects members to visit every 1–2 years. Membership also includes access to a GDS (Global Distribution System) platform offering wholesale hotel rates across a million properties worldwide. We scrolled through options in Paris, but most were 3-star hotels—nothing that really fit how we travel. As we told them upfront, we don’t make financial decisions while traveling, so we did not buy anything. Beyond that, the program simply doesn’t match our style—we want flexibility and don’t want to be tied to one property every 1–2 years. But for some people, especially those who want predictable Cabo trips and like the idea of the GDS platform, it could be a really good fit. Overall, we’re glad we went through the presentation. It took about 90 minutes, we learned a lot, and we received solid perks: a $300 resort credit and 50% off our round-trip airport transportation. One more note for Marriott travelers: roughly two-thirds of the Solaz property is already made up of Club Solaz villas and three towers of private residences. The plan is to add three more residence towers, which means the hotel portion will become even smaller over time.

We visited the hotel side of the Solaz in March 2025 and loved the experience so much we decided to look into club membership and booked a one week trial so that we could return. I wish our return trip was as special as the first, but unfortunately this was not the case. ||To start, we specifically purchased a 3-bedroom unit with 5 beds and a hot tub. We assumed this was evident as the picture of our room choice and contract # were included as part of our contract package. We were also informed we could use our trial membership anytime except weeks 51 and 52 (Christmas and New Years). ||We attempted to book our return stay to the Club at Solaz starting 1/1/26 and were informed week 53 was excluded from our package. I guess the the Club at Solaz has a special calendar nobody in the history of the world can comprehend, but we decided to wait a few days and book on 1/3/26. This was not a big deal since we could plan accordingly, however, when we checked in we were in a 3-bedroom unit with 4 beds and no hot tub and foyer. Given we invited friends with kids, we needed the extra room and space. The front desk supervisor (Fernando I believe) told us the Club at Solaz does not differentiate between 3-bedroom types, which is a big problem since we never would have purchased the package to begin with if this was the case. Fernando was very unpleasant and arrogant and has no place being in a customer facing role at a resort that wants to pretend to assimilate themselves with a 5 star resort. ||I asked to speak with Fernando's manager and Julio came to make things right, so I thought. The only problem was Julio was worse than Fernando. First, Julio made it clear they were not part of Marriott when I referenced my elite status. He actually cut me off to make sure this was clear. What Julio and the Club at Solaz do not understand is that a significant amount of its customers are a direct result of the Marriott brand and marketing/loyalty efforts. We never would have known about the Club at Solaz without Marriott, but Julio had no problem degrading Marriott vs. the perceived premium Solaz brand. After going back and forth with Julio, he was able to move us into the room we paid for, but 2 days later. I asked him how he was going to make this right and suggested a food and beverage credit and he said there was nothing he could do and blamed the issue on the sales team that sold us the package. This is another major issue. If the Solaz wants to compete with the Ritz, Four Seasons, Fairmont, etc.. they need to empower their people to do what is right by the customer. If we were staying at one of the aforementioned properties this situation would have been handled immediately. ||The next day we had our sales presentation update. Our sales rep (Sarahi) was awesome. However, every other sales team member could care less about what was sold vs. what we bought and only cared about the next sale. They kept asking how they could earn our business and I indicated by taking care of this first mistake. I was asked to document the situation and was told they would take care of it. Needless to say they never did anything.||In addition to the above, there was a drastic difference in customer services from the hotel side and club side. We stopped going to the club side and only dealt with the hotel, all of whom were awesome.||Apparently the Club at Solaz was previously in bankruptcy years ago from what I was told and now I know why. I will never stay at the Club at Solaz again, buy anything from them and recommend everybody else do the same. I also believe Marriott needs to fix this situation as the Solaz is tarnishing your brand and image. I believe there is a GM over all properties on site and he/she needs to get that side of the house fixed asap!

We were absolutely blown away by the customer service throughout the entire stay. We felt like royalty. The dining was top notch, as well. The room and grounds wow'ed us and we said multiple times "pinch me. Is this real life?!" We felt totally safe. As we expected, you can hear the cars on the main road, but that did not deter from anything ... at all! It is a pricey place, but it is worth every peso! Try the French toast at the buffet and the sushi at the Japanese spot. There are rooms down below and ones in the short towers. We prefer the towers because you have a better view of the ocean.

I have enjoyed Solaz since 2018 and this is my favorite place to be. Every visit seems brand new and you can not beat the view. It's a great place to relax, refresh, and be at peace. It sits in a perfect location to san Lucas and San Jose. I enjoy every visit no matter if I am in the galleria or the hotel.