Liam F.
Google
Our actual stay at this resort was nice and pleasant — unfortunately, the experience since we left has completely ruined our opinion. A few days after checkout, our credit card was suddenly charged over $1,100 for a so-called “scratched stovetop,” which we absolutely did not cause. We live a fairly clean lifestyle, so we did zero deep cleaning during our stay due to the housekeeping service that came to our room to do it for us 2 to 3 times a day, as is expected with such a high value property. We are currently disputing this charge with our credit card company, but the only response we’ve received from hotel management so far has essentially been, “too bad.”
What could have been a great memory has turned into an expensive nightmare. BEWARE when staying at this property — take photos of every single thing when you check in and when you check out, and watch your credit card statements closely. No guest should have to deal with this kind of treatment.