The Club at Solaz

This is a beautiful resort. The rooms are well maintained and the kitchen has what you need to prepare your own food. Resort food is also very good but can be pricey, cocktails are affordable but wine is way overpriced. I don’t mind paying fair prices but don’t want to be ripped off . One chocolate croissant was almost $10 US, the Pools are beautiful and the beach is lovely. The atmosphere is quiet. If you are looking for a rowdy party place this is not your resort, The resort needs to do a better job of communicating you can rent kayaks etc from the beach but you wouldn’t know it unless you went to the beach. There was an event about whales but no communication about it. We were told several times about an event around the Christmas tree with appetizers and mocktails. We were reminded to attend and showed but for an event that was canceled with no communication about the cancellation.

I did not read any of the reviews, as I simply wanted to share my personal opinion. My wife and I stayed at the club for four nights and five days. The place is absolutely stunning, which is what makes the experience so disappointing. The location off the highway is not a problem, but you will be traveling every day to visit other places, racking up Uber charges. The food does not taste good and is extremely overpriced, so I found myself venturing outside the resort to get a bite to eat. Their breakfast buffet is $60 per person and is equivalent to what you would find at an average hotel in the U.S. It is almost impossible to find someone to take your order while visiting the pool. Otherwise, you see staff walking around seemingly avoiding customer interaction. They tell you there is a side for adults and a side for children, but you will soon realize that is not true at all. Overall, the only truly good thing about this place is how gorgeous it is. Otherwise, it is overpriced for what feels like a less-than-generic stay and quality of service. Staff are nearly nonexistent and often suggest you spend your time elsewhere. This place seems focused on making a quick buck and pushing timeshare sign-ups. Spend your money and vacation time elsewhere, closer to the San Lucas side.

We had a great time during our stay (spent new years week here). Our room was always nice and clean, the restaurants we tried were great (especially the food truck late night). We had great service, including Karla from pool bar service area. She was very personable, friendly and knew exactly what we liked to order the days we were at the pool - thx for making our stay memorable, Karla!

I had a terrible experience at Solaz, a Luxury Collection Resort, Los Cabos, due to being misled by a staff member named Sergio and then completely ignored by both him and the hotel staff when I attempted to resolve the issue at checkout. At check-in, Sergio convinced us to attend what he described as a “90-minute” meeting, which ultimately lasted approximately 2.5 hours. He stated there was no commitment, and that in exchange for our time we would receive 15% off food & beverage and 70% off activities. What followed was an extremely unpleasant and aggressive sales experience. We were passed from salesperson to salesperson, each restarting the pitch, applying pressure, and showing no respect for our time. During this process, we were pushed not only to purchase a club membership, but even to commit to two additional future stays, despite clearly and consistently expressing disinterest. The pricing alone revealed how predatory the process was — the offer shifted from an initial $120,000 timeshare-style package down to a $20,000 “two-stay” package, purely in an effort to get us to sign something. The constant handoffs, escalating pressure, and wildly changing offers made the entire experience exhausting and deeply uncomfortable. At checkout, it became clear that the 15% food & beverage discount is only available to club members, a critical restriction that was never disclosed beforehand. It was also obvious that had we purchased something, Sergio would have had the authority to apply the discount — but because we did not, he could not honor the very incentive used to get us into the meeting. To be very clear, this is not about the 15% discount or a few dollars off a bill. It is about the principle of being lied to directly, to our faces, and having our time taken under false pretenses. That kind of behavior is unacceptable at any hotel — especially one charging luxury-level prices. After raising the issue, Sergio ignored my calls and messages, despite actively speaking with another woman from the club at the same time. When I asked hotel staff for assistance, no one was willing to help, escalate the issue, or take responsibility. It also became very clear during our stay that this property is built primarily for the club and private residences, not hotel guests. The hotel feels secondary — almost like a sales funnel for the club. Multiple staff members openly emphasized how separate hotel operations are from the residences, and it is obvious where the priority lies. I travel to Cabo multiple times a year and regularly stay at true luxury resorts. For anyone willing to spend $1,000+ per night, I strongly recommend not staying at Solaz and instead choosing resorts that genuinely prioritize hotel guests, such as Las Ventanas or Chileno Bay Resort. Luxury pricing should come with honesty, transparency, and respect for guests’ time — none of which were present here.

We stayed at Solaz as a Marriott hotel guest. This review is strictly about the “timeshare” presentation for Club Solaz. (My hotel review is separate.) This was our first visit to Solaz, and we didn’t realize that the Club team would greet us immediately after check-in—before we even got to our hotel room. Christian, the Club ambassador, was pleasant, but it was clear his only goal was getting us to agree to a tour and presentation. Since we were genuinely curious about how the process worked, we agreed. Two days later, Christian met us in the lobby and walked us to the Club side of the property, where we met Manuel, the sales rep. We were promised a “free breakfast,” but it was basically the equivalent of what you’d find at a Residence Inn or Courtyard buffet. Manuel and his trainee joined us for the meal, though most of the time was spent discussing our travel habits. And at the end, they suggested we tip the staff. After breakfast, Manuel showed us a model room. It wasn’t any better than the hotel room we were staying in. The only difference was a full kitchen instead of a kitchenette. Our unit actually had a jacuzzi and a large bench in the shower—amenities the model unit did not. From there, we learned about the future development of the property and the land across the highway. It's quite impressive. But there’s still a lot of construction ahead—years of it—so “buying now” means committing to a long stretch of noise plus the already-present highway traffic. The final part of the presentation took place in Manuel’s “office,” which appeared to be a repurposed beachfront restaurant. Several other couples were getting the same pitch. The model itself is not a traditional timeshare; instead, Club Solaz expects members to visit every 1–2 years. Membership also includes access to a GDS (Global Distribution System) platform offering wholesale hotel rates across a million properties worldwide. We scrolled through options in Paris, but most were 3-star hotels—nothing that really fit how we travel. As we told them upfront, we don’t make financial decisions while traveling, so we did not buy anything. Beyond that, the program simply doesn’t match our style—we want flexibility and don’t want to be tied to one property every 1–2 years. But for some people, especially those who want predictable Cabo trips and like the idea of the GDS platform, it could be a really good fit. Overall, we’re glad we went through the presentation. It took about 90 minutes, we learned a lot, and we received solid perks: a $300 resort credit and 50% off our round-trip airport transportation. One more note for Marriott travelers: roughly two-thirds of the Solaz property is already made up of Club Solaz villas and three towers of private residences. The plan is to add three more residence towers, which means the hotel portion will become even smaller over time.

This resort was an absolutely wonderful escape! The service was impeccable, with staff always ready to assist with a smile. Our room was beautifully appointed and offered stunning views of the ocean. We thoroughly enjoyed the delicious food at all the restaurants. We highly recommend this place for a truly relaxing and memorable vacation!

Beautiful resort, but the pool is too cold and the hot tub was below body temperature so not hot enough and subsequently overrun with toddlers and used as a kiddie pool our whole stay. This has been an issue since the opened and we have all complained to the resort every stay, every year, yet get the same poor excuses that they are "working on it". I know it is possible to heat it to the correct temperature because one year it was perfect. The management needs to get this under control as the pool and hot tub are beautiful and the main attraction of the resort. Also, the "teen club" closed at 5pm our whole stay which served zero purpose and the teens had nothing to do all evening.

We were absolutely blown away by the customer service throughout the entire stay. We felt like royalty. The dining was top notch, as well. The room and grounds wow'ed us and we said multiple times "pinch me. Is this real life?!" We felt totally safe. As we expected, you can hear the cars on the main road, but that did not deter from anything ... at all! It is a pricey place, but it is worth every peso! Try the French toast at the buffet and the sushi at the Japanese spot. There are rooms down below and ones in the short towers. We prefer the towers because you have a better view of the ocean.