The Coffee Bean & Tea Leaf

Small dining area, but the staff are very nice. Their drinks are standard good quality for the chain. We also came to get a Too Good to Go bag to get breakfast sandwiches and pastries, which were just as delicious, and well priced relative to the retail. Will return again.

Update...it has been one month and seating is still ridiculous. This post reflects my visit on 2-15-25 where the Handicap table that seats 4 had no chairs. The long table big enough for 6 had only 4 chairs. That left 4 small tables for 2 but only 3 had 2 chairs. The 4Th had no chairs. If it hadn't rained and was wet outside customers could have sat outside but... It was also only 56 degrees at 10:30 a.m. Corporate thanked me for the info on my post but nothing has changed. Never have seen skimpy seating at any Starbucks and plus they have chairs galore! Just saying.. want to hang with friends over coffee, look elsewhere. Limited seating available. Less tables and 6 missing chairs for tables that staff says they don't know where those chairs went? Employees are cordial and patient but need better seating for customers. The largest table marked Handicapped had 4 older healthy and able bodied men who saw the elderly gentleman limping with a cane looking for a place to sit and ignored his dismay at not being able to sit down.🫤I was waiting to meet someone and saw there was no seating so knew we wouldn't be staying to sit and chat with our coffee. But I couldn't stay silent after watching this elderly man attempt to hoist himself into a bar height chair by the counter which he couldn't manage with his cane! I asked a single college student who was not using her 2 tables with 4 chairs (except to put her purse, laptop and her feet on the empty chairs) if I could have the extra table and one of her 4 chairs. She nicely agreed and I pulled the table for 2 out away from hers and took one of her 4 chairs and invited the elderly man to sit down. He said I should sit down but said I wouldn't be staying. He was grateful but employees should ask customers of 1-2 to please not take up seating for 2-4. (Or hire me as the table policewoman) 😉

How do you describe something so good? You gotta try it! A fav is the Iced Café Latte- Vanilla . Order is always correct. Friendly and courteous employees. Plenty of parking. Wheelchair accessible and handicap parking. Next to Outback Steakhouse. Many other facilities are located in the business center.

I ordered on the app so I wouldn’t have to wait, but I still had to wait. When I asked the guy for my order, he was very rude. Once both drinks were finished, no one said anything. It’s your job to inform people that their drinks are ready.

My fiancée and I met here so it was only right to come back here to celebrate our 3 year anniversary since meeting. My fiancée got her Mocha Latte with Oat Milk and non decaf, while I just got water. The employee working the cashier was very helpful to us. It didn't take our drink long to come out and we sat outside. They have a great outdoor seating with the lights and heater. They still allow people to sit inside to do work.. They have plenty of parking in this plaza but you can also park in the 30 min parking spots if you're only there to pick up.

I love all Coffee Bean locations but this one is testing me. In April, they made us a drink with rotten almond milk. In May, one of our drinks was mostly milk and no coffee. Today, they used regular milk instead of oat milk. It’s frustrating to say the least.

Have been buying my coffee drink here everyday for the past three times the caramel blended coffee has been almost pure water and iced today it happened again and I went back this time to let them know and they had me wait there to fix my drink until they took care of everyone else I didn’t like that they did that am a regular who spends about 25-30 dollars daily and I expect my drink to have good taste and well done.

Yesterday, 12/27/24, we stopped by at our most frequented Coffee Bean and were helped out by Eli, who was very friendly and helpful. The rest of the staff was in good spirits and although they were busy, which they almost always are when we stop by, the drinks were ready in a few minutes. They all wished us a happy new year and we were on our way!

It been awhile since I came to this Coffee Bean. I only come here for my wife and this is why I came back. We actually had our first date here so we have memories here as well. She wanted her iced blended mocha with whipped cream. When I came, I parked in their 15 minutes parking spot. When I walked inside of the place, they didn't have anyone in line so I was able to put in my wife order. I also decided to ask for ice water and thought it would be free like other coffee places. But it wasn't, they charged a small fee for water with ice for whatever reason. I was surprise they charged for something that suppose to be free like other places or as long as you get something else then iced water would be complimentary. The customer service was fine though with the limited interaction I had with the lady working the cashier.

Very fast service! Didn't wait too long for my drinks after I ordered. Parking is very convenient and easy especially if you're just picking up and leaving. Drinks were good, they are a little on the sweet side so I suggest adding an extra shot lol Staff was very nice They also have a good amount of cups for the people who collect

|[ m i s s e d ]| The service here was a miss for us. :/ Being Xmas eve they ran out of Xmas pastries mid day.. which was fine but then they left us waiting for our cheese danish for at least 15 min till I finally went up to look for it (after telling us it was still heating up the first time we checked when we got our drink). V inconsiderate and unprofessional :/. Not to mention they want to charge for a cup for water lol. Tbh I don't usually come here but had a gift card to use up-- this experience was a turn off. |[ s e t t i n g ]| Ambiance was average sb looking shop, seating was not bad, but expensive pricing for mid drinks/pastries and meh service was not it. Imo there are numerous other options in terms of price/quality. If I happen to come back and if things change will update this but I wouldn't rec atm. Must say that given it is x-mas eve I gave lots of benefit of the doubt but still left disappointed.

i know the employees heads hurt from carrying the heavy crown of being the best coffee bean in the valley. from the consistency of the drinks/food/cleanliness to the A1 customer service. i love it here. i love starting off my days here with my coffee :) 10/10

This location can get busy! However, I am fortunate that I have always encountered a pleasant employee. We can all acknowledge how expensive everything is these days, so it really puts a person at ease when the $6 beverage they paid for was made with perfectly and service with a smile! I was in there last Saturday morning, and the young lady at the register was so sweet! She was busy at the register with a line out the door and still managed to grab pastries from the case and toaster oven! She deserves a raise! I wish I remembered her name but will be sure to provide a follow up compliment when I do remember it.

Been a minute but felt the need to give a shoutout to the barista, Andrew, who helped make my drink perfect this morning. Placed a mobile order and forgot to add the extra shot, I was so focused on making sure the deal they had was applied to my order lol. Today only, they have Large sized drinks for the price of a regular size. :) I went in to pick up my drink, took a sip, and it was super sweet and felt like a Creme Frapp rather than a coffee Frapp. I went back in and Andrew immediately made eye contact and asked if I needed anything. I asked for an extra shot if it wasn't too late and he happily made one for me, put it on top of my drink, and it was perfect. Absolutely happy with the experience especially with how long the line was and how busy all of the baristas were! It was one of those chaotic mornings, maybe because school is back in. Tons of people inside and all tables and seats were filled. Happy the I got what I needed for my day! IG: @ammysalamii

These kids working here need to go through hospitality and customer service training. Excited to pick myself up a sweet coffee treat only to leave annoyed and frustrated by these fools on Saturday May 17th at 1pm. Corporate, please retrain these people who are representing your brand. All they want to do is gossip between themselves, take their sweet time making your coffee and ignore you standing at the counter like you're the one inconveniencing them. Working hard must be a foreign concept to these kids.

Stopped in for caffeine prior to attending a dance presentation at my nieces school. Always nice staff and drinks were tasty. I ordered my Chai with oatmilk since they didn't offer soy milk which is how I like my Chai. IMO oatmilk is better in an espresso based drink vs a vanilla Chai.

Can we please get a coffee bean in San Fernando. Looking for a strong coffee this is the place to go. Dry Americano half vanilla half cookie butter and a splash of half & half don't forget the caramel drizzle is my go to or is it everyone's??? Fast and friendly service and they have good deals .

*Less 1 star because it took awhile for my drink to be made. It was overlooked. They have a 50% off promo so I came by to get some. The place was busy - people are in and out for mostly mobile orders. I saw one or 2 tables inside that are free. They do have few tables outside that aren't occupied as well. I'm don't usually come to this coffee shop so I asked the employee for a recommendation. He recommended the Cookies and Cream and the Vanilla too. I chose the Cookies and Cream with whipped cream. At first sip, it is delicious. You can taste the cookies. I will order for sure in the future. They have selections of sandwiches and pastries. You have the choice to warm it up or not. It is a good place for working. They close late - at 10pm. Parking is not a problem too. Plenty of it that is shared with other businesses. Gender neutral facility.

Service here is terrible. Went in to get a coffee and saw something dirty on my lid. I asked the worker to remake it and she told me, "My coworker made that so you can ask them." Unbelievable. The manager saw and said nothing to her worker. Never coming to this location ever again.

Another great coffee bean location staffed with hardworking and attentive staff. Plenty of parking at shopping center. Both indoor and outdoor seating. Dining room was immaculate. Spotless. Always plenty of seating. Three gentleman working on a Wednesday night pumping out beverages for a steady line of customers. And as always, my Americano was great.

Anthony provided us with great service as cashier and recommended great drinks! Drinks came out pretty fast! There's enough space inside and outside to sit and enjoy your drink

I love this coffee shop!!! They are so sweet! I got Postmates and they wrote me a cute message!!! I found my new coffee shop!!!

This location is great to grab and go in the morning before I head out for the day. Excellent. Big parking lot, plenty of parking, the staff is great, all very nice. Coffee bean is my favorite coffee spot, you can get a variety of food as well as drinks. Pro tip: Use the app and order in advance so you don't have to wait, you will also earn free drinks as well. There is plenty of seating inside or outside to hang out or get work done or whatever. Nice and clean, not overcrowded. They also participate in "Too good to go" which is a service where you can buy items at a discount at the end of the day. It is a great way to save food waste as well as save you a lot of money. Enjoy!

I was picking up an order that wasn't finished yet and I spent ten minutes watching all the workers seem lost on what to do. All except one person. Maria is the only thing keeping that place running! She was multitasking like a pro and managing her fellow employees like a pro. She needs to be a manager or get a raise because the circles she was running around the other employees was crazy. She is great at her job and should be valued.

I came in earlier, got their tea. The tea tasted like espresso. Do you guys brew your tea in the espresso machines quickly? I think thats the case. It tasted like it. I feel the service needs improvement. Might not recommend the tea here.

Been coming to this location for years, the old management was MUCH better. More recently the entire team of employees are EXTREMELY rude and will argue with you if you tell them your order is incorrect. We order from the app every single time so we know what we're ordering and we have proof of exactly what we ordered but still the baristas love to argue and be rude. Today was the last day we will be coming to this location and possibly coffee bean in general. We order minimum of 2 drinks every single day but we're more than happy to take our business elsewhere. They really need to work on their customer service and service in general. You order on the app for convenience but when I go in to pick up our order at the time of pickup I always end up waiting and seeing people walk in order and get their drinks before I do.. pretty much defeats the purpose of ordering on the app.. don't recommend going to this location at all. They really need training and a change in management.

Do I love Coffee Bean? Generally, yes. Do I love the Northridge location? ...MEH. Here's the thing: customer service has improved, and the manager I see most often, Kevin, is a gracious host! He introduces himself to the regulars, makes everyone feel included, and seems like a nice guy. And the drinks they make are good, if not always consistent. My problem goes back to the same thing that was problematic 4 years ago - the app will not allow you to add on almond milk to an iced Americano, so you have to add the request in the comment field of the order. Nine times out of 10, it's fine. But depending on who's working, the staff will withhold your drink, as if you were trying to cheat the store out of $.80... Which is ridiculous. In today's episode of "I promise I'm not a liar, your app does NOT allow me to add on milk to an iced drink," I went so far as to show the baristas at the pickup counter on my phone. One of them saw I was right immediately and backed me up. The other begrudgingly accepted our testimony and said she would "tell them." ...Who is 'them?' Corporate? The web developer/app designers?? Kevin??? IDK. But the assumption that I, as a regular customer, am trying to pull a fast one on a big coffee chain is honestly insulting and I wish they would stop this.

This place is slow and when they get slightly busy they turn off mobile ordering. Theres a line to take orders and a line to pick em up. Why do we even have mobile ordering?? For this exact reason. So I can order prior to arriving and pickup without waiting in line.

They can never get a Chai drink right at this location. The last time we ordered a pumpkin chai latte we got watered down pumpkin water no milk maybe some chai? This time it was the winter chai tea latte and I got water down milk ...cannot figure out if it has chai or vanilla. Coffee Bean have better trained baristas. I feel like Santa gave me "charcoals" for Christmas punishing me with another bad chai drink from this location.

Great vibe and comfy atmosphere. The CBTL is located in a somewhat large outdoor shopping center. I visited on a Saturday evening at about 8:30 pm. This is probably one of the best times to come. Parking in the big lot was easy as most of the other businesses were closed. There was still a small crowd here but everyone was spaced out well both indoor and outside. We sat outside. I was surprised how relaxing it was. The shared space had a cute dining area and a firepit. Live music from the restaurant next door also added to the fun ambiance. Customer service was outstanding. Nessa was extremely helpful, understanding, and personable. Can't thank her enough. As far as the prepared drinks go, I can't rate that as I only got a bottled drink. I will definitely be back... at night. :)

They close at 6PM today, it's literally a little past 4PM and they closed off the bathrooms already. Before it was closed only an hour before closing. And before that, they closed the bathrooms when they actually closed. Now 2 hours before closing, come on... It is really inconvenient and very annoying to come to this location to get work done and they close the restrooms almost 2 hours before closing. That is all.

Very friendly staff and the ambiance is to die for. Study friendly and the food is always on point. Tony the barista is extremely friendly and always aspires to make his customers laugh and have a good time.

The drinks are good, mostly coffee - I wouldn't recommend the tea though. The tea has a weird flavor to it, pretty sure they run the tea through their espresso machines. It has a coffee flavor to it. I've been here quite a bit over the years, and always loved it - just not the tea. Service is good, vibe is great.

This Probly has to be the best Coffee bean, I have never had a drink here that I didn't like. All the baristas are really nice and they all know how to make proper drinks. This is great location. They're fast and quick. Never had an issue here. The ambiance is nice and I'm always happy with my drinks!

I'm a regular here and every time I come in, the customer service always DISAPPOINTS. I can only think of one girl who's decently pleasant, but all the other baristas have attitude or make it obvious they are annoyed when you ask them to remake your drink that THEY messed up lol. If you like coffee bean but don't like the staff, you're better off just ordering your coffee via Uber eats.

I gave this place 5 stars in the past. But over the last few years, the customer service and quality of the drinks have been terrible. Ever since the last manager Cory left the place has gone downhill. I'm extremely disappointed.

Love the new Summer drinks here! The service was amazing and the girl at the register Emma was extremely helpful! Will 100% be coming back!

URGENT PLEASE READ!! They need to hire an exterminator and close down because the last two times I've come to study here, I have found BED BUGS climbing on my back pack. DO NOT SIT ON THE BENCH. I sat on the bench both times and ended up with bites on my legs and on my shoulder where my backpack strap sits. I've already inspected my home and there is no sign that they are coming from my home. I didn't realize the first time what the bug was but I got a picture after I saw them a second time. I notified the manager and they gave me a $15 gift card. I've also notified the public health department for an inspection. It's been a day since I've notified them and they are still open and operating as usual with no action taken. Update** the health inspector verified that there were bed bugs and asked the shop to not allow anyone sit inside but they are still allowed to operate as usual.

I never go to coffee bean, but today I was in a rush and it was the closest place to get coffee. I met a girl named Yesenia and she was so sweet. She was very fast and did not let me wait for long. Definitely would go again!

*to go orders* This is my go to coffee bean, it's clean and always has a great ambiance. The staff is quick and has never been rude like some of the reviews on here. I can't speak on the cleanliness of this site before 2022, but as of August 2022 it's very clean. I have never had a single issue. *go to drink* Mango Cold Brew tea - 10 out of 10 stars. If you like black tea infused with delicious mango syrup this is the drink to get. I always get the biggest size as I drink this like it's the holy grail. Make sure you stir the straw because did the mango syrup settles it's a bit bland. Trust ya elite girl. This is the drankkkkk

I just left this location and received the absolute worst service. I had a bogo offer. The only time I come to CBTL is when they have offers because they have removed so many items. Anyway, I asked her how the mango Ice blended was made. Years ago it was made with the naked juices which is why I asked. She condescendingly told me how it was made. I'm sorry, i had no clue that you used syrups. Then I had to pull up the coupon and the app wasn't working. So I had to shut my phone down and she proceeded to question if I had updated the app. Yes maam, I am aware of how to use my phone and my apps. I had also loaded the total to my acct to pay on one motion when I scanned my QR code. It showed no balance. I had over 12 dollars. She acted like I was stupid and showed me her acct. to prove her point. So we paid different and as soon as I left their spotty WiFi cash wrap the card showed my money. Oh yeah and the bogo wasn't working cause their clocks are slow and the manager asked me if I already used it... really???? Come one now. Just an awful customer service experience.

Yesenia was the best cashier ever! Super polite and great overall experience! The iced vanilla latte and Madeline's are my favorite combo to get! Also love that there is always people in there doing work/homework feels very motivating great place to hang forsure.

Literally received an email from for 2 drinks for 10.00. I went to use it and they wont honor it. My drink was made wrong size and watery when i ordered it thick, the drink tasted like crap! My drink was a waste! I've been an every day customer with my whole family and I'm really sick of false advertising! Definitely going elsewhere with our 3-4 drinks nearly 2 times a day. Not a person there would even attempt to honor their advertising email that they sent me!!!

I LOVE COFFEE BEAN!! I order the Hazelnut Ice Blended almost always! This location always has such sweet workers! Quick service and a great place to study!

I love Coffee Bean, but this location has horrible service anytime I have a question and ask the barista. She gives me a weird face and talks with a mean attitude. As a coffee shop that deals with a lot of people I say, you guys should hire people with better attitudes.

Stopped by this Coffee Bean so that I can get my daily $3 ice blended thanks to my app. Since there's a pandemic at this time, my ice blended was to go. This Coffee Bean looks clean and it looks like a nice place to have your drink. The customer service was fine and there's a lot of free parking in a shared lot. Several ice blended to choose. The cookies and cream, black forest, horchata, Irish cream, and vanilla are just a few to mention that I would recommend with a shot of affogato. Enjoy!

It's about service and the place. NOT the coffee!! Walked in and there's 4 employees behind the counter. not sure what they were all doing, One was jabbering away with another customer, who was just sitting at the bar. Another one looked miserable while the other two walked back and forth from cabinet to cabinet. Meanwhile there was a line of 5 people (myself included) who were waiting just to give our order. Meanwhile While I'm waiting for my coffee (mind you I ordered a cold brew, but I guess they had to squeeze the beans or something, because it took 10 minutes) so I sat at one of the tables and it was absolutely disgusting. Just Filth. I looked at the other tables that were open and they were all in the same order. Floor was no exception. I hope management reads this and don't bother with a reply, just get your team into shape and clean this damn place up a bit. Unless it's too difficult of a task, in that case put a sign on your door "enter at your own risk" or "enter and grab a cleaning supplies and do our job for us because we're lazy and entitled and we can't get fired".

Alexis, Rebecca, Chris, and James are the best! They make drinks very well and are super friendly!

This location is better than other Coffee Bean. This location has prolly the best drink maker in the Valley name Alexis. Always love getting my drinks made by her. Definitely will be coming back.

I went into the store to order a drink for my mom and I to enjoy...And the barista on bar made my iced sea salted caramel latte poorly. It was super light colored and there was barely any ice (I did not request light ice), and it was pretty much room temperature to the touch... I usually come here and the baristas are nice, but this one was extremely rude. I nicely asked if she could remake it and make sure the POWDER was fully dissolved (I'm not trying to eat a FUNDIP). And then she looked visibly upset and rolled her eyes at me. She aggressively poured my drink into the sink and remade another drink (which wasn't much better). And then handing it to me without making eye contact, I said "thank you I appreciate it." And as I walked away, she mocked me with a high pitched voice saying to her co-workers: "cAn YOu maKe SUrE tHe PoWder is DisSoLved?" This is horrible customer service and she should not be on bar with this attitude. Even if you're busy, you should have quality and consistency in mind when your customers are paying money for your drink. We as customers want to enjoy what we pay for!

SEVERELY understaffed! I feel so bad for the employees. Walked in to 8 people in line and another 5 waiting for orders. They were so busy they weren't taking orders often as the cashier was making drinks. After waiting 10 minutes and still no line movement I left. Side note: I purchased an oat milk latte from here a previous (less busy) time and they definitely put regular milk in it as I got very ill immediately after drinking it. So I would 100% steer clear if you have allergies/dietary needs.

Love this location. Everyone is incredibly hard working. I'm grateful they have vegan pastries. I came in today and had an excellent experience with Alexis. Coffee Bean is lucky to have her. Cant wait to come back!

Always make their drinks fast. Alexis always a wonderful worker. Always has a smile on her face and makes everyone feel welcome

Great staff , coming here everyday enjoying the coffee and experiencing great crew , today Mel helped me with great smile and great service.

The service from Luis is always a great way to start your morning. He's very customer oriented and friendly. Clean surroundings and great vibes.

I am a regular customer here and ran into Luis on register. He asked me way too many questions about myself and the jewelry I was wearing. He told me he likes stolen jewelry and that he's going to steal a necklace like the one I was wearing. I feel extremely unsafe going back to that coffee bean. I told management, they said they will just "talk" to him but he's a thief and shouldn't be working there. I felt like he was about to rip my necklace off my neck. I'll be back when he's fired. He's asking how old I am, where I live, where I was born, my name, what school I go to, etc... that's way too much information to be asking! He came off extremely creepy!

Wanted a change from Starbucks so I came to coffee bean horrible mistake! I ordered 2 mocha frappes and 3 iced glasses of water because it was extremely hot. The cashier said it was extra for water which was fine when I got my order I only got one cup and when I told the barista I was missing my waters and she got mad and asked if I was sure. I said I hadn't gotten them and she was getting super defensive over two cups of water. Overall an unpleasant experience over something so minimal.