The Coffee Bean & Tea Leaf Pearl City

Waited 35 minutes for 2 lemonades while the couple behind me ordered 1 lemonade and 2 blended drinks and left 5 minutes before my order was ready. Cashier touched the inside of the cups before passing it to the back after touching money. Very unsanitary.

I ordered in store and the girl making drinks gave every single customer terrible attitude. A sweet aunty asked her a simple question and I felt bad for aunty when the girl snapped at her. When I received my drink, it was made wrong and when she remade it she didn’t stir the white mocha. I just took the L because being around her negative energy was DRAINING. Hopefully she quits asap because good coffee is limited in this area

Favorite place to get a refresher. Wish they could hold workers because it always seems to be understaffed. Other than that I love everything on the menu

During a morning rush, drive thru is long and dine is long waiting times as well. It seems they are always understaffed. They also seem to not have a system. Instead of going in order on when the tickets come in, they seem to do whatever. I have pulled up to the drive thru window multiple times and they have not started my drink yet. They also sleeve the cup and cover up the specifications of the drink order. Ive had to catch/correct them on which milk they use multiple times. Some employees are good but most seem to not gaf about their job. Its crappy that this is the only one on this side, but quite frankly, the time it takes to wait in line and get my drink, I could drive to alamoana and have my drink also.

I walked in to place my order and the line was long. Line started at the front door. It took awhile for me to order. The barista took my order. I handed her two stamp cards and asked her to consolidate it to one card, which she did, but didn't add on my current purchase to the card. I waited 20 minutes for my ice blended mocha and instead they gave me an ice blended macha. I told them that's not what I ordered. They said they'll re make it and wait another 20 minutes. Ridiculous! They should've rushed to remake my order right since it was their mistake. I spent over 40 minutes for them to make my order right. It was just one drink! Music was to loud, place is dirty (inside and outside dining areas). Of all the Coffee Bean and Tea locations I've been to, this the worst off all of them.

Absolutely love this place. They have the best coffee milkshakes that I have ever tried. Definitely a really heavy coffee but perfect in the morning right before a hike. I love their cookies and cream matcha

It is loud with a cacophony of different sources of music, it is dirty, and there are no accessible cup sleeves, napkins to clean the table with or warning that you might burn your hand holding your drink or have no wifi to work. Worst choice in a while... I can't comment on the food. Horrible atmosphere, and I suppose best used for the drive-through only.

This is the worst run Coffee Bean & Tea Leaf out there. Out of everything (for literal months) & the barista's laugh about it. No food and if they have what you want, the toaster has been out since March. Don't mind the homeless taking up all the seating outside either. Clearly going out of business & well deserved. Customer service: ⭐️ Location: ⭐️ Drive thru: ⭐️ ⭐️