George L.
Yelp
Upon checking in, there is a claim of free water bottle per person and glass of champagne. We got the plastic champagne cup service divvied out at the counter, no water. There's a sign at the front desk claiming the gimmies, but it wasn't worth the arguing. Another reviewer mentions this.
The clerk told us we were on the second floor, elevator is broken, (has been for some time) but Alfredo will take our bags upstairs. He looked more tired than the broken elevator! I wasn't about to abuse a poor ol' fella that looks like anybody's sweet pappy! So all 4 of our 50 pound bags of luggage and carry ons packed for a two week trip were dragged up the very long set of steps. Great.
$220/night got us two beds, musty funk, a dorm fridge and NO table, chair, chest of drawers, etc. It sucks to have to rummage through your suitcase and re-zip every time you need something. The amenities list claim DVD player and internet... not in my experience! Resort fees? Huh... resort... I better check my Merriam/Webster! What's a resort? Where's the standard coffee I encounter everywhere else in America? Very small room. Grody closet, low H20 psi, cockroaches greet you on the backside of the bathroom door each night. My son pointed out a roach one of us must have stepped on near the lil fridge. We started calling them "palmetto bugs" as that sounds a bit more exotic. Oh, the TV seems to be nice and large. That was the investment.
The bar staff is exceptionally crap. "Buy one get one free" mixed drink w/ free shot of junk tequila! OMG the 66 oz seemed the way to go! Just a few more bucks for so much more! Waaaaaaay too many dollars later, plus fees- I had 50oz of ice and 16 oz of sugar and bottom shelf junk. Service was soooo slow....and there was nobody else being waited on. I was on vacation, felt like they were, too. Restaurant staff and prices make you feel like you are being hoodwinked. Wait, I was being winked! I read other reviews about getting a discount on meals for staying there. They knew darn well I was staying there and I got ZERO discount on my familia's breakfast! There was no wonder why nobody else was seen inside eating over the course of the two days. No repeat customers. One fella was outside eating with two friends arguing with the staff about his bill and service. He threatened to stand outside all day to warn customers. I didn't want to waste my sweet, precious vacation time, so here I shall warn you! I had also been shorted an item on my ordered breakfast. In the cooks defense, he probably doesn't get enough opportunity to prepare meals, thus not thoroughly knowing the menu and what the menu claims to be included.
Check out Breakwater/Hotel Edison. After the cruise I was fortunate to be treated as we all should be. Great location. Clean, large, in-room dry bar with refrigerator, Kurig, desk, couch, drawers, large closet, double sink, comfortable, hot breakfast with eggs, sausage, croissants, pancakes, waffles, yogurt, milk, cereal, cranberry and orange juice and coffee all INCLUDED along with unlimited bottle water, beach chairs, bikes and a pool. What an amazing difference for about the SAME price.
The sign out front, again due to lack of investment back into the property, read Hote o o (instead of Hotel Colony) due to "signs" of zero care and maintenance. Makes sense, "Hotel double zero!" This was the worst place I have encountered. I'm sure there is worse somewhere, I won't be back. Two nights of regret! Pay a few more bucks, treat yourself, be good to yourself as you deserve it! I really think a demolition, rebuild, new owners and staff would be the next step to improvement. It's an old icon, it's time for history to be just that, history!