E B L
Google
I rarely leave reviews, but I feel it’s important to share my experience. I booked a prenatal massage here hoping for a relaxing, professional treatment, but unfortunately it was very disappointing.
The service itself was less than mediocre. My prenatal massage didn’t feel like a specialized or professional treatment—it was so underwhelming. For the price point and expectations of a spa, I left feeling unsatisfied and definitely not relaxed.
What made the experience even worse was the way tipping was handled. At checkout, we were strongly encouraged to tip 20%, and when we chose not to tip that much, we were made to feel shamed. A tip should reflect the quality of the service, not be a forced or guilt-driven decision. If the spa expects a 20% tip, then the service quality needs to align with that expectation.
Additionally, there was a billing issue. An add-on I selected was accidentally left off my bill at checkout. Instead of calling or confirming with me, the spa went ahead and charged my card on file after I had already left, and only emailed me about it afterwards. Charging a client’s card without prior approval is not acceptable business practice.
Between the poor service, the uncomfortable pressure around tipping, and the questionable handling of charges, this was not the relaxing or positive experience I had hoped for. Unfortunately, I would not recommend this spa, especially for anyone seeking prenatal care or expecting professional-level service.