The Concord Hotel & Suites

The highlight is the staff - they are helpful, kind and a joy. Location is walkable to diamond plaza with many restaurants and shops. Beds are big and nice. Restaurants serve a variety of foods. And live jazz music which was the best!!!

We visited in July 2025. Pathetic service. The staff is quite undertrained. The communication is not proper. Umami restaurant is very horrible. We had to wait for dinner for 3 hours as the service was dead slow. There was one manager just roaming around, least bothered about what is going on. The waiter/chef didn't take the order properly and came with wrong orders. This is after waiting for 2 hours. It was also taking then 1 hr to get back to us and tell that items are not available in the kitchen. Didn't expect this at all. Would not recommend this hotel. Not worth it at all. Also, the bathroom faucet was coming off, the cosmetics stand was broken. They have not even bothered to repair it. Even 1 star is high for this place, but unfortunately can't give lower rating than 1 .

We have been visiting the hotel very frequently, and been going to Umami Restaurant. This restaurant is best place to go for Chinese and Indian food. We love the service been given to customers with good welcoming. The waiters are very respectful with good smile including the Manager. The food is also excellent.

We eat often at this place. We are there almost every week to either swim, or for sauna or steam bath and to eat. We really like the indian restaurant upstairs. I once forgot my gold ring in the bathroom down stairs. I called and the reception we found it. Another time i left my lipstick on the table and they kept it for me until i came to pick. Authentic Indian food!

I had a wonderful experience. The rooms were very clean and spacious. The breakfast buffet was fresh and delicious. The staff were always helpful and courteous. I would definitely be coming back!

The service is very prompt and the rooms are quite spacious. The bathrooms just work. However the water seemed yellow tinted and hot water pressure wasn't adequate. They rooms on the upper stories have a good view of the city. The receptionist is extremely helpful and well spoken. The staff is very polite and mostly speaks and understands English. The only language barrier I faced was a little bit in the 24x7 restaurant. But the staff was quick to get someone who spoke English well. In the Umami restaurant too, the staff was extre helpful and got us food AFTER closing time because our arrival was delayed due to factors beyond our control. The ataffw as requested to give us a room with a bath tub and they were more than happy to assist us with all our needs. 5 stars across the board for this place!

I had a wonderful stay at the Concord hotel. The rooms were clean and spacious, the breakfast buffet was fresh and delicious and the staff were courteous and helpful. I'll definitely be coming back.

I checked out of this hotel Sunday March 23rd, 2025. I stayed in room 508. I went to out my bags d9wnstairs so the bus could load them. Once I put them down I caught the elevator back up to retrieve my purse. Then headed to the bus to leave for the airport. After clearing customs and getting to my gate I decided to purchase some food. This is when I realized that 500.00 US money was missing. I emailed the hotel but I am on.my way back to the states. I know the housekeeping lady did it because she was there when I came back to check my room. I had a towel and a pair of water shoes black that were in my room and she had already placed those items in my her personal bag. She was shocked when I came back for the check but I never checked my purse. The hotel was great and the food was good but this made it a horrible experience for me. If you stay here please be aware some of them are thieves. I sent an email but I am sure there will.not be any resolution.