The Constance By The Lenox Collection

We arrived and we (all of us including our dog) were warmly greeted by Amanda. She made us feel so comfortable and was a welcoming & kind bright spot during our stay. The inn is very lucky to have her! The location is great and walkable to everything Lenox has to offer. The room & linens are very clean and the bed comfortable. 8/28/25: Be sure to clarify any fees. I had inquired about pet fees when making the reservation as I couldn’t find anything about it on the website. I was informed that there was not a fee but then saw a charge on my card that was a bit of a surprise. I had reached out via email and did not receive any response. I was not trying to remove the discount, just advocate for clear communication. I also inquired about a AAA discount and was told that AAA were not offered. Today, one month after our stay, I received an email stating specifically that there is ‘AAA-Only Rates Up to 15% Off’.

Perfect location! Room was spectacular. Stayed for a birthday celebration for my girlfriend, and was offered some really special tokens to help us celebrate. Felt really at home here, and like this was a little community. Very intimate. We would 100% recommend this location to those looking to stay within short driving distance to fun adventures!

When we got to the Whitlock in Lenox we were greeted by the lovely cheery Amanda. Our room was great, clean and we came in to find a plethora of snacks on top of the refrigerator with a card from my boyfriend. It turns out he had called Amanda and she took the time to report all of his options . And brought them up to our room . It was above and beyond . I love that the hotel is right in town. The breakfast at the Constance was adequate . My only complaint was walking from the parking lot onto and into the property is on very uneven ground. Other than that I would stay again in a heartbeat!

The property is tired and gloomy. We had 2 rooms. The one on the ground floor had a tatty chair outside and the windows badly needed cleaning and the exterior needed to be tidied up. It is a historic building but that doesn’t mean it can’t be comfortable and sparking clean. The breakfast is also gloomy and in general staff aren’t friendly. I was always surprised whoever was in the reception area never (and I mean never) looked up from their computer to say good morning or exchange any pleasantries. Spend your money elsewhere.

The room was beautiful, staff friendly and location great. My dog liked it too! The breakfast was TERRIBLE with rock hard bagels, stale pastries with no way to heat them up, individual sugared cereals (Apple Jacks, Frosted flakes). The jam/jellies had congealed. Given this is a Bed and Breakfast, I would have expected much better. Even fresh pastries would have helped. I would have been glad to stay again if the breakfast had been acceptable.

The best thing about this place is the location. In the center of Lenox and very close to Tanglewood. The staff (Logan) was cheerful and helpful. That's all the positives. We paid $1,200 to stay two nights (Friday & Saturday) in July. It's a lot, but that's Lenox in Summer. It is expensive. You'd expect to get a nice place for that kind of money. Nope. The Constance is a DUMP. Deferred maintenance everywhere, starting with the porch which has pealing paint on the floor boards and knotty pine stains all over the painted ceiling. Our room ("Deluxe King") was terrible. The floor was dirty when we arrived, with trash on the floor. All the windows are filthy. The door to the room has a gap at the top of it so you can actually see into the room. One of the window shades had been broken, apparently, and that window was rigged with a sheer curtain that let all the ambient light into the room at night and all the daylight into the room at dawn. The claw tub/shower was tiny and gross with a filthy liner and dirty mat in the tub. The shampoo was not changed out, we got whatever the previous guest left. The bed was comfortable, albeit a very soft mattress. If you want a firm mattress, look elsewhere. The bed linens were clean and very good quality. They skimp on bath linens, you'll have to ask for additional towels or for fresh bath linens during your stay. The continental breakfast was mediocre at best. Parking is limited. Listen, for $99/night this place works. For $600/night you will be very, very disappointed. It needs about $1M in upgrades and renovations to make it nice. Until then, skip this place. We did see a black bear trying to get into the overflowing dumpster. That was cool.

I stayed at The Dewey with family and friends for a small reunion. Having this gilded age house to ourselves was transporting, like being in an episode of Downton Abby. The bedrooms are large and comfortable. The common rooms are historical, elegant, bright and beautifully appointed, with views of the Berkshires. The great room has a grand piano, fireplace and library full of books, games and puzzles. It was so wonderful being there none of us even turned on the tvs in our bedrooms. The Lenox Collection has a first rate manager in Elizabeth Nackoul, who will work to provide every comfort and ensure your visit is sublime. Highly recommend The Lenox Collection and The Dewey!

The issue with staying in some historic buildings is that sometimes preservation is at odds with guest comfort. We stayed here for one night and while the building and the room look great in pictures, as soon as some other guest walks (creaking wood), flushes (loud pipes) or talks (thin walls/doors), you can hear everything. It is a shame, because the rooms have a decent size, staff is nice and the location is perfect to walk to all the restaurants in town... but sleep is easily compromised by all other guests just by them walking around (which is their right!) Mixed feelings on this one for that reason