The Cook Hotel and Conference Center at LSU

Great location on the LSU campus. Rooms were nicely appointed and the small suite we had was comfortable enough for 4 people to occupy. Standard room we also reserved was good for two people. Gift shop in the hotel lobby was great. Breakfast service, which is included, is limited and a bit disappointing. Staff was helpful and friendly, but not quite as hospitable as others we encountered during this stay. Still, a nice place to stay in a great location. Not too far or difficult to reach downtown Baton Rouge.

Beautiful hotel. We encountered the friendliest staff but we definitely paid for convenience of being right on campus for a new student event. Housekeeping didn’t do a good job with the bathroom. We saw a previous guest’s hair everywhere! For these rates that should not be an issue. We were comped breakfast tickets for breakfast that didn’t appear to be “exclusive”. Weeks later, no call or correspondence from the manager that the wonderful staff said they’d report the matter to. I’m not sure if we’ll return, even now with the small discount I have through the university. I am not too keen to hand over money for that experience again.

The staff was so friendly and helpful. I let the front desk know that there was mold in the jets of the jacuzzi tub and she sent someone right away. Unfortunately, the person who cleaned it only cleaned 3 of the 6 jets in the tub. When I mentioned it the next day, same thing she still did not clean those 3. At that point, I gave up and just took showers. I loved their stand-alone shower but would've enjoyed a bath at least once in my week stay. The TVs are very outdated. They're only 720p. They did not have the options to watch Netflix, Hulu or any other streaming service. They did provide lots of channels on cable though. The lobby was gorgeous. The pool was clean and relaxing. It only went 5' deep which is understandable for liability. Overall, would stay here again.

The Cook Hotel did us dirty and I would never stay here again. This used to be my “go to.” After spending two consecutive, 14-hour work days moving our Sophomore into LSU, we gave our toddler some popcorn night #1 and it was on a a table and some crumbs on the floor. Also, the coffee maker malfunctioned and overflowed all over the counter, so when we arrived back at the hotel, at midnight. The bed was made but dirty towels on the floor, dirty bathroom sink, all of the coffee mugs and the tray from the coffee maker in the sink, kitchen counter dirty and of course, nobody vacuumed and nobody wiped down a table in the living area. The ultimate was, they left the garbage complete with dirty diapers, full in the bedroom. I consider this not just a service breach, but an act of hostility. We travel monthly and I’ve had someone forget service all together but not this. We were treated worse than animals. Why pay for a full-service hotel and get this? I don’t find anything special about sitting in the Shaquiel O’neal Lodge if I can’t even get the garbage can emptied.

Regular (deluxe) rooms extremely small, at least the one I got. Much smaller than standard US hotel size. Also, the room I got was a nearly windowless cave. Maybe that was my fault for asking for one with a view... The hotel seemed pretty empty, so they wouldn't have had a reason to give me sloppy leftovers. So I assume that's just what their rooms are like. It was late when I got in, so I didn't feel like trudging to the front desk to see if they could give me something else. On the plus side, facilities clean and in good shape.

Rude customer service! Will not book here again! I had a canceled flight and canceled my booking. The woman I spoke to was kind and helpful. Her name was Jamira (I apologize for the spelling). I wish she had been on the phone today, when I called. Unfortunately, I had an issue with billing and contacted the hotel again to receive documentation to confirm that the booking was indeed canceled. The next guest services representative I spoke to was rude and proceeded to hand the phone to another guest services representative who proceeded to double-team me, judge me (by her commentary) for booking through the third party I chose to book through, and not listen to what I was saying. Instead of listening and trying to help me receive the documentation, she hung up on me. Additionally, they refused to give me their names. Terrible service!

This hotel is located within a beautiful university campus with lakes, oaks, squirrels and lots of green space. Rooms are comfortable, good value for money. The breakfast is a bit frugal, but nice of them to allow making fresh pancakes. Too bad it doesn’t have a restaurant, but there are options around within a decent walking time.

Well, once we arrived and checked into our room, there was a smell in the hallway of old water, lemon and musk. We entered the room and tired to open the door that houses the refrigerator and microwave and the entire door fell off and landed on my knee. The next evening when we returned to the room for the evening, housekeeping neglected to leave face towels.