Brandon M.
Yelp
Mothers Day disaster. Should have stuck with IHOP.
Over priced, mediocre food, poor service.
Had 12:15 reservations, arrived early, seated early (wasn't busy) after requesting our server twice, 31 minutes later, he arrived, Andy, with a condescending attitude towards my wife, stating, "l already apologized can we move on???" He didn't apologize to me and my daughter and at $40 a plate, (mediocre food at best, in all fairness, the $16 cup of seafood chowder was good) you better beg forgiveness, it's Mother's Day". Apparently he told my wife, who had to track him down, a half ass apology, blaming all the guests with reservations at or around noon for arriving and his colleagues for the miscommunication. Dude, this isn't IHOP or the Cheese Cake Factory in terms of volume, it's by reservation and they weren't entirely book (a red flag when I made the reservation the afternoon before Mother's Day). This waiter, I believe his name is Andy, has been in the business for a long time, (to long apparently) this wasn't some college students part time job.
I insisted on being seated somewhere other than the greenhouse, hot as hell, overlooking the parking lot). We were moved and assigned a new waiter, she was great and if she had her name tag I would share it.
Having decades of experience in the high end service business I shouldn't have had to fetch the manager to share my concerns, unfortunately that wasn't the case at the Copper Beech Inn. The manager greeted us, he expressed his concern without listening to my wife, made a scripted apology that included the token free dessert, (strawberry shortcake at $16 is outrageous). I got a sense from his approach ( see google reviews), this wasn't his first rodeo.
As for the food, the Cheese Cake entree (not a dessert) was delightful. My wife's prime rib on the other hand was order medium, when it arrived everything on the dish, vegetables, mashed potatoes were floating in a pool of bloody water, wouldn't call it Au Jus sauce, more like when you cook meat that's not fully de thawed. Don't recommend.