Ash&Shan
Google
I ordered a mulled wine—considering the cold weather—along with a coffee and some sandwiches. The staff member seemed to struggle with dispensing the wine and called her senior for assistance. They opened the container, peered inside, shook it, and then dispensed the drink.
Unfortunately, it wasn’t surprising when I took a sip and ended up with a mouthful of thick, overly concentrated spiced residue. I nearly spat it out. I immediately brought it to their attention, but they appeared unsure & CLUELESS.
What disappointed me most was the absence of a simple “apology”. To be fair, the young staff member did offer to replace the drink with something else, which I politely declined.
However, a mulled wine should never be served in that condition.
As a resident artist based in Australia who travels often between France and Australia, I was accompanied by my guest international artists and my teenage daughter—making the experience even more embarrassing.
I genuinely hope the establishment considers maintaining better standards, and perhaps provides some training on both preparation and customer service… including something as simple as a “how to smile”. Please guys !
Ash
Date & time of visit 2/11/25 3 pm