Ess B.
Yelp
Safety is one of the biggest priorities when scuba diving but unfortunately, our experience with Cortez Club showed that they do not adhere to such standards and are more interested in selling unrealistic tour "packages" than in providing a good and recommendable service. We left feeling scammed and insulted when we expressed concerns.
My friend and I were in touch with the owner, James, with whom we booked a double dive, plus swim with whale sharks and stop at Balandra Bay. The day before we were asked if we would mind doing the whale sharks first and if we could arrive an hour early for this - we agreed. Upon arrival we learned that there wasn't really enough time for everything and we would only have 15min at Balandra, so we opted to do that another day. We were asked to pay before taking off, which we've not experienced with other dive places and felt strange because we were also told we could decide later if we wanted to do the 2nd dive but ok.... Then the family (of experienced divers) that would join us on the boat arrived and we learned from them that the visibility was horrible the day before and the guides were NOT attentive, even forgetting one of them in the wreck they visited. They opted to cancel the second day of diving and go snorkeling/to the Bay instead because of safety concerns given they were diving with their young and less experienced kids. These concerns plus the horrible visibility with the whale sharks made us decide to cancel the dives as well and join the family at the Bay. The dive master had no problem with this decision so we proceeded.
Given the lack of communication about water conditions (even with the attempt by the owner, James, to upsell a 150$ + 16% tax photographer although he knew the visibility would not allow for it!!?), the newly realized safety concerns, and the fact that we ended up joining an already planned booking with the family, we asked James for a partial refund of 150$ (we paid an extra 200USD pp compared to the stated price on their website for the activities we actually participated in).
We spoke with James on the phone the next day and he was completely dismissive and condescending, telling me our safety concerns were "hearsay" or when we expressed confusion of why he would offer a 150$ photographer given the visibility that day, he responded "that's because you need a professional to explain it to you" and ended the conversation abruptly.
While the dive master Victor and our captain were great, our overall experience with Cortez and especially the owner, James, is of a scammy, uncaring profit seeker - that is not how I know the PADI community, so that was sad to see. I'm sure the Cortez staff are great people as well - seems they are running the place with James as the bottleneck overseerer who neither communicates well with them nor his customers.