The Cottages On Charleston Harbor

If we could spend most of the time out on the porch and on the lawn, then this would be 5 stars. The Cottage is well decorated. albeit dated- this is fine. The issues arise when you further jump into the cleanliness. Upon arrival, there was dust, dead flies, and smudges of dirt or unknown stains throughout the unit. The bathroom light switches were particularly bad. I can live with primed and unpainted surfaces, but the real kicker is that the floors were filthy. Absolutely filthy. They turned our daughter's socks black after an hour of arrival. I went through 6 swiffer pads to no avail. We let management know the next morning after our arrival and hoped to come home to a unit that had been mopped after a day out in Charleston. Unfortunately, the floors are still filthy, the shower did not seemed to be cleaned from a previous guest and I am just lifting up heavy prayers on the cleanliness of everything else. We let management know of the situation and still they seemed to not be concerned. Hopefully, someone will take some initiative and put a good faith effort into cleaning this unit and providing a stay worth the money. UPDATE:After speaking to management, no one came to address issues. We still have dead flies, roach hatchlings and other debris spread throughout the filthy cottage. If you are concerned about relaxing in a sanitary space, please avoid. The fixtures are caked in dust, there seems to be a bit of mold growing in certain areas, the soap scum from previous guests still remains in the bathroom areas. We spoke with management again and they comped one night, which did not change the fact that we went three nights before any legitimate attempt at addressing any issue was made. They were surprisingly defensive and stated that floors were unsealed so they would stain your socks. We have unsealed floors at our personal home and are able to keep them clean. After being argumentative about the existence of filth, management hinted that we should let it go since she comped one night. All I would've appreciated was them sending someone to clean on the first day that we made them aware of the issues. if you are dead set on staying here, bring your own cleaning crew. The views are great and Charleston is too. I don't know if this is the treatment that most guests receive, but I know we stood out on one characteristic. I cannot imagine why sending a cleaning crew to address the issues was so difficult. On the penultimate day of our stay, they sent someone to "clean". The floors were a bit better, but all of the other issues remained. There also seemed to be some sort of dead animal under the fireplace section of the cottage. Proceed with caution. It was a wonderful location and I would love to stay there after an actual cleaning crew comes in.

We are sharing our experience to protect other couples from the despair and frustration we experienced. We booked our September 29, 2018 wedding at the Cottages on Charleston Harbor in February 2018. We live in Texas and were very excited about our destination wedding in Charleston! We contracted with the venue for more than $8,000 worth of accommodations, including the event space fee. We also signed a room block contract with the neighboring resort - The Charleston Harbor Resort and Marina - for our guests of $4,000. Our contract with the Cottages also required a catering commitment of $6,500 minimum and a tent rental fee of at least $1,000. We were fully committed to our wedding and this venue, to say the least. In August 2018, I asked the Cottages to confirm if the dock between our reception space and the Charleston Harbor Resort had been fully repaired (I had seen guests on Instagram taking photos) and if we could use it for our photos. I was told that we could use the dock for photos before 4 p.m. because a concert would be taking place on the beach... That's how we discovered a national touring indie rock concert had been booked, a double-header, at the exact same time and 10 feet away from our wedding. The Charleston Harbor Resort booked Moon Taxi with Ripe as an opener in July 2018 with Ears for Music (a concert promoter) and did not consult our wedding venue prior to booking. The Cottages and Charleston Harbor Resort are two separate companies. There's nothing keeping each property from throwing a carnival the day of your wedding. They had no written agreement in place, we had no legal opportunity to fight back. The "partnership" is extremely irresponsible. We were told that they would surely solve the situation and waited a full week before being informed that they would not move or cancel the concert. They were able to come up with a "solution" of shuttling our guests to the neighboring golf course for the reception... not sure how they were going to pull that off with 800+ concert guests milling around at the same time. We lost all faith and trust in both the Cottages and the Charleston Harbor Resort at this time. Both properties offered to release us from our contract and we left. Forty days from our wedding and the amazing staff at the Citadel Beach Club took us in (they even matched the amount just due to our awful situation!) When I asked Lisa Crowley, general manager of the Cottages, to reimburse us for new wedding invitations and for the time spent moving 11 vendors, she directed me to the Charleston Harbor Resort as it was "completely their fault." When I asked the Charleston Harbor Resort for a reimbursement of $700 (minimal to what our actual costs were), we were offered an anniversary stay or an upgrade for a guest room... this is where we really, really want you to understand the multiple layers of empathy missing from the general manager, Nick Saltmarsh. HE OFFERED US AN ANNIVERSARY STAY. Because that's what we want to do... stay with you on the anniversary of the day you ruined. Delusional is an understatement. We can't emphasize enough, keep your wedding or special event far, far away from these folks. They caused irreparable damage and refuse to reimburse us in a meaningful way. They value greed over doing the right thing, they run a shoddy, disorganized group and have an absolutely pathetic idea of what customer service means. We are grateful we moved our wedding away from these hacks - that's the only positive we can share.

A bit of a disappointment for the money. Porch view was beautiful but the cottage itself was a bit run down and dirty. Floors were filthy as was shower and toilets. No bathroom cleaning supplies to be found, had to request. Faucets on bathroom sink were very loose as well as shower door. Light bulb in bathroom also burned out. You would think they would check these things to keep things up. The concierge was the worst. Emailed 3 times before we got there asking for restaurant suggestions- never got a response. Was advised that a rental was not needed but seemed surprised we didn't have one. Offered no help in how to get a cab or transportation to get places. Also not interested in helping us set up tours or offering suggestions. I definitely wouldn't go back for that kind of money!

Absolutely LOVE this place! A group of 5 friends and I stayed last week for 3 nights. We couldn't have asked for a more comfortable stay! The cottages are clean, spacious, and beautifully decorated. The kitchen is fully equipped with any dishes/utensils you could possibly need. The office and cleaning staff are super friendly and helpful. The cottages itself and the service are amazing, but the best part in my opinion is the patio at the back of the cottages and the view. The cottages are right by the water and the view is breathtaking! The patios are fully enclosed with net so I didn't have to worry about mosquitos. There's fans out there too so we were able to enjoy the view without burning up in the heat. I also love the location in terms of distance to local attractions and downtown Charleston. It's the perfect spot for a weekend (or longer!) getaway. Highly recommend to anyone visiting Charleston! P.S. The check in staff is in the office until 10pm. If you plan to arrive later than that - you'll need to make prior arrangements to check-in/get your key.

5-Star location and concierge staff is very friendly. If you are in cottages 1-6, the hotel next door is very noisy due to some mechanical equipment that runs 24/7. The morning breakfasts are disappointing. The food and snacks are costco bulk style items. Which is a shame, since Charleston produces some of the best pastries and breads at all the local bakeries. During my stay the southern style treats never appeared. The exterior grounds need some serious attention to detail. Mold was growing in the hot tub, another disappointment. It is a wonderful location and a whole cottage for the family is amazing. However, it's a far cry from 5-Star, but you will pay the 5-star price.

We had a terrific time at the Cottages Miss Kim is absolutely the best! Our cottage was everything we expected and more. Beautiful accommodations, neat clean and charming. I would highly recommend staying here I look forward to my next visit !!!