The Cove by Renzzi

Wow! I like the hotel but that's not what has me leaving a review.... it was the amazing ANDRES V that left me and my partner stunned with his customer service and pure genuine smile that made our experience the best we ever had! We will be back but it'll be to see Andres one more time! You may be perfect for the front desk because you're the 1st and last stop but you should be somewhere in Corporate showing these people how it's done! Thanks again and 10/10 service!!

Amazing location! Manager Andres was very welcoming and provided a great service. I was able to move to my room 40 min prior the check in time with no additional fee, because my room was already ready. The room is clean. The only thing why I put 4 stars but not 5, because the air conditioner in the room was working extremely loud and it was impossible to sleep or to stay in the room while it was working. Therefore I was switching on the fan just for 30 min before going to bed. Thank you! Good clean option for this low price!

The location is great. Super close and walkable to the beach and restaurants in south beach. The rooms were subpar to say the least. The first night they put us in a corner room and it was so loud with the windows providing no noise blocking. They were blasting music starting at 7am that was very loud and echoing in our room. The room was freezing even with the AC turned down. Instead of a comforter there was only a VERY thin sheet on the bed with a small blanket the wise of a bath towel. We also had no phone in our room so had to go to the front desk for any needs and a lot of times it was unoccupied by staff. There was also no hot water in the showers. If you’re trying to save some money and want to stay in the heart of south beach, you definitely get what you pay for. Make sure to bring your own blankets and warm clothes to make to through the cold nights.

We stayed at this hotel for three nights and four days. The location was great—you can easily access the beach, and the bus stop is right there, which is very convenient. Jessica, who worked at the front desk, was extremely helpful and kind. The only downside was that the room was a bit smaller than it looked in the pictures, but considering the price, it was reasonable.

The Hotel Is in really good place, everything you can see in Miami South Beach Is near. To the beach you can walk like 5 min, which Is great. They provide beach towels too! The room was clean, there is AC, TV and beds are big and comfortable. Also there is a huge terrace in the second floor. Reception was great, especially Andres was nice, nothing was a problem for him and we enjoyed our stay there. Next time in Miami we will book again! :)

We had a such a sweet stay here! Was pretty shocked at the price for the value. The location is impeccable. On a main street with everything around you, but tucked back so it was never loud. There is an excellent french restaurant on the first floor, the staff was more than helpful. Coffee service, beach towels, good wifi we loved our stay!

Jessica at reception was the best! She delivered excellent customer service every single day. Hotel location is ideal only few minutes walk from the beach. Rooms are basic but price is excellent so amazing value for money. Thank you Cove Team!

I booked one year out for a room through bookonline.com (DO NOT RECOMMEND). Customer service from the COVE would not provide a refund until I made another reservation prior to getting the initial refund that they said they approved. It felt like a huge scam. Very disappointed in my mistake and their customer service and lost over 300 dollars. I already felt like I was scammed- how can I book a hotel before getting the initial refund......... BUYER BEWARE Dear Nancy We would like to inform you that your reservation was made through Expedia.com, and according to the terms of that platform, the reservation is non-refundable. However, as an exception, if you choose to confirm a new reservation directly with us, we would be willing to proceed with the refund of your original booking. If you are interested in this option, please reply to this email, and we will be happy to provide further details and proceed with the necessary steps. We are at your disposal for any questions or clarifications. Best regards, The Cove By Renzzi