Joe S.
Yelp
My wife and I decided to trust the cowboy grill to treat us well for our 1 year wedding anniversary and to say that they ruined the night would be an understatement. My wife had made reservations well in advance to sit outside on the patio and enjoy the nice live music playing. When the white women hostess with brown hair sat us inside, we asked about our reservation being outside she said "we have a lot of reservations" and then slammed out water glasses on the table and poured our water with an insurmountable amount of attitude. Not a big deal we can look past that. She then proceeded to seat the next 4 parties outside, this is when we started to feel like we were being mistreated. Our waitress then came over and asked how we were doing to which I filled her in on the situation. She politely told us that she would get her manager over to help us out. When she returned she had no manager and stated that the seating outside was priority to guest staying at the hotel (if this is the case, why give the option when making reservations?). Again we were getting a little more upset but wanted to just enjoy our 1st anniversary being a married couple. As we sat there we hear two other parties complaining about how they had reservations to sit outside, but of course were sat inside. Eventually, after we had received our appetizers and bottle of wine, the manager came to over and address us and another party (at the same time) about the situation and to try and resolve it. As we were the first ones sat of the two, he offered us the first available table outside. He then told us to pick everything up and carry it outside ourself, but offered to carry the bottle of wine (we are not above doing this but with the price of the food it was a bit demeaning). Finally we are outside enjoying the music and attempting to put all of this behind us. Of course then the manager started to explain to us and the other party that outside seating is priority to first come first serve (at least 4 parties were sat outside after we were sat inside, and they previously told us it was priority to guests staying at the hotel, at least be consistent). We then continue on to make something special of our first anniversary and more and more things contribute to the very unpleasant experience. Our waitress (older than the others but not old with brunette hair) continued to patronize my wife and I as if we were children, which started to get very tiring after some time. She told us that dessert would be on the house for the inconvenience at the beginning, and then throughout the rest of dinner and after I eventually asked for the check she still never mentioned anything about deserts. Mind you in our reservation we made it apparent we would be dining with them for our anniversary and I had also mentioned that we were celebrating anniversary when she asked if we were there for any special reason. At the end of the meal I asked for the check and when she brought it out to us I mentioned I needed a pen (admittedly I was a little to worked up in the moment and had not actually given her my card yet). She stood 3 feet from us the entire time I looked over the itemized list because ohh did I mention they got our dinner order wrong and brought us the wrong items (which we didn't complain about) and I wanted to make sure they weren't charging us for more than what we got. She then ran my card, brought back my card, told me to keep the pen and said "I hope you had a wonderful first anniversary with us" and LAUGHED at as. I'm not joking, this sounds like a fictional story as I write it, but she actually laughed at us as she knew she was a part of ruining our 1st anniversary being a married couple. I admit, I did not respond very well to this but how would you respond? If you are the hostess, waitress, or manager and are reading this, I hope that you can look yourself in the mirror and be happy with the way that you treated my wife and I. To Jeffery, the chefs and the woman who refilled our water, thank your for serving us the way that we think every guest would like to be served.