Sarah J
Google
We have just arrived home from a post new year stay. We were looking forward to this stay after reading the reviews and word of mouth from friends who have stayed previously. The staff here are fantastic. Nothing is too much. They were very responsive when I emailed asking a few questions. We stayed for a birthday and wedding anniversary, they left a lovely card and chocolates on the bed. Very nice and personal touch. We did experience a few issues, such as being supplied out of date milk, which was quickly sorted but we also had no hot water for the first night, so after going for a long walk we were unable to shower or take a bath before heading out. We had to simply grab a sandwich and eat in the room, not ideal. The staff were very apologetic, and I appreciate it is out of their control, but no discounts or anything were given for the inconvenience. We also had dirty linen, and other areas looked tired, for £140+ a night room, everything should be perfect. We also experienced issues with noise from other rooms. Ear plugs are supplied, but not everyone likes to use them. Our room neighbours were very inconsiderate blasting loud music at 2am in the morning, impacting sleep. ||Breakfast was fabulous, lots of options to choose from, pancakes were amazing. the room could do with a spruce. On checkout, we also received some homemade brownies, which was a lovely touch. ||Overall, I've marked down due to no hot water and other little issues experienced. Lovely central hotel, but on this occasion, it wasn't the relaxing break away we envisioned!