The Crown Promenade Melbourne

I stayed at the hotel for one night in the King City View Room. First, the staff were all excellent, starting with check-in, valet services and guest services - they treated you as an actual person whose experience at their hotel was important to you. A good example was the wake-up call I requested. In many even high-end hotels, I felt hesitant to request a call because they often act like you are annoying them... or just try to get off the phone with you as soon as possible. However, at the Promenade such a thing as a simple wake-up call was treated seriously (which it is... you could miss your flight or appointment if it is not handled properly) and politely, and the service personnel confirmed the details twice to ensure that everything would be smooth. So I was able to go to sleep without worrying if there would be a call the next morning (and there was).||The room was spacious and felt like a new or newly renovated room... except for the carpet which would be nice if they renewed... it wasn't horrible but kind of didn't match the rest of the room. The bathrooms were big, bright and had all the toiletries you need, along with robes and slippers and the shower had plenty of hot water and pressure. I mean, everything in the hotel just worked.. there was nothing which was a problem and I am sort of fussy with hotels.||I'll enjoy staying with the hotel next time I am in Melbourne.||Cam

Disappointing. We stayed here a couple of months ago and found a fake finger nail on the floor by the window (photo attached) A small child could easily pick this up and put it in their mouth, not to mention it was so easily visible not even under the day bed! Rather than write an online review I sent picture of said nail via email to the hotel directly but no response. This time check in line at 3:30pm was around 20 people long, only 3 staff. Took half hour to check in- very poor. I took my son 12 years old to the pool and he was just sitting in the spa by himself. At 8pm the life guard told him to get out as it ‘adults only’ time. So if you have kids that want to have a swim after dinner, there is no time. 8pm is way too early- in daylight savings it’s not even dark!! What about quiet swim time or something…. Not all kids are loud and interrupting other people. Our family have enjoyed staying at Crown Hotels for years, unfortunately I think it might be time to find our new place to stay. Very disappointed.

What a wonderful hotel!! Location is right next to the Crown Casino, great restaurants.. easy to walk to areas of interest. The beds are comfortable and the pillows a perfect. Staff are friendly. The breakfast buffet is a little too expensive so I didn’t eat there. The gym is wonderful and the pool is amazing. Definitely worth staying here

Stayed here for a few rights with a recent work trip. The hotel is a lovely place to stay with some excellent views facing the city if you get the right level. The only complaint I’ll make is that the air conditioner just never seemed to get cold enough overnight. The provided breakfast is decent with a wide selection of choices, some healthy, some not so much (not a bad thing). Ground coffee was an additional cost however. The staff were great and attentive to needs. Another standout was the pool and gym facilities. Top tier compared to a number of hotels I’ve stayed at recently.

Have stayed at Crown Promenade twice now. First time I was lucky enough to get a corner room, this time wasn't as lucky. Still, 5 star luxury rooms. Bed and pillows were out of this world, still having issues trying to find the same pillow. Rooms are very quiet, couldn't hear next door neighbours. However, could still hear traffic noise. Buffet breakfast down stairs was good. The promenade is along cheaper than the main Crown Towers across the road , so you will see some cheaper differences. My only negatives.... 1. Long wait times for check in and out. I had to go back and ask a question after checking out, and ended up waiting half an hour. 2. Pool was way too cold.

We have stayed here previously and celebrating our 41st wedding anniversary I was very happy to go back. When arriving in our room I was most disappointed for what we payed for. We were told that we had been upgraded but it didn’t seem to be much different to what we had booked. The room seemed a little dated as well as bed been uncomfortable. For the money you pay I would expect the room to feel a lot more comfortable. It will be a long time if at all I visit Promenade again.

We have been here a few times & always enjoyed it, but this time the place truly has gone down hill. We were very disappointed, the room in desperate need of some TLC, filthy carpets, stains all over them, the room needed to be dusted, the hallway looked like it hadn’t been vacuumed in months. We got room service Tuesday night, the food was absolutely disgusting 🤮 totally un eatable. We asked for fresh towels on the second day, they put fresh towels on the bed, but didn’t take away the dirty towels or empty the bin or anything. We did speak to the front desk, to be told they don’t have enough staff anymore. If you can’t provide four star service, don’t charge four star prices, will never go back.

Myself and Hubby stayed there on our wedding night and it was amazing! Service was great! We got a bottle of champagne and chocolate as a gift. We had breakfast at Mesh ($35pp) which was so worth it :) 100% Recommended!

Not that the chic gloss black marble wasn't magical by itself, or the large-scale gaming and the terrific casino wasn't the sparkle, but Crown Entertainment Complex, is where you play it big in Melbourne. HUMONGOUS complex covering up to 2 blocks of Entertainment. I utterly LOVE the crown. What's not to love? - 3 Fancy hotels, with nearly 1600 rooms. - Both lavish restaurants and casual dining. - Tons of high-end shops and luxury boutique. This place is hard to beat. Four and half Yelps.

Great place to go for food, drinks and entertainment! Sunday nights they do a million dollar raffle. The Heineken bar is fun with a nice band playing. The food stations are massive and you can choose what you want to eat!

As far as casino megaplexes are concerned, Crown is pretty insane. It covers two whole city blocks and includes a huge casino, shops for days, multiple hotels, more restaurants than anyone could realistically eat at, and... oh yeah, HUGE FIREBALLS OUT FRONT. Like, actual real-deal fireballs, allegedly they even burn birds once in a while on accident. Docked a star because like most casinos, everything inside just felt needlessly expensive. It makes sense in Vegas, but, when you're in the middle of Melbourne, I'm sure the ultra-high end pricing fits that well. The coolest thing about this casino isn't even actually inside the casino. If you follow the river towards the conference center, there's a series of helipads on the other side of the bridge. You can sit there and watch helicopters landing and taking off seemingly all day long. Apparently if you're a high roller and fly in at the airport, the casino will helicopter you straight down to the Crown complex. MUST BE NICE! Actually, maybe why that's why I'm not totally blown away by Crown, it feels like the whole thing might be designed for ultra rich. I'll just wander through, browse at the spectacle, lose some money at the casino, and go get some el-cheapo dumplings.

There's always something for everyone and last Sunday we were pleasantly surprised to see pop stalls and bars bordering the grassy areas outside Crown along the Yarra! Kid friendly with bean bags and live music, there is something for everyone and it was nice to enjoy Crown's offerings outside in the summer sun!

I actually thought this was a joke. I was told by senior management of Crown on the phone that because I put two bad reviews on Facebook that I and my clients are banned from the Crown complex not for misbehavior but for a bad review we all had a good laugh a casino that is so petty that it can't handle a bad review. My clients and I when visiting Melbourne can use another hotel one that is not so petty and unprofessional

The Crown Casino in Melbourne is the biggest one in the southern hemisphere and has quite a lot to offer when it comes to gambling. You can find many Blackjack and Roulette tables in the main area of the casino. Also, there's a "low-limit" area downstairs next to the pokerroom with limits as low as 5$! I had some fun and played cashgame in their spacious pokerroom with a 50-100$ buy in and 1/2 blinds. Haven't stayed at their hotels, which are really pricy in my opinion. Their foodselection seems to be good and also for a decent price ( I had a steak menu for under 20$ at one of their restaurants next to the casino). Overall a decent place to hang out!

Crown entertainment complex is In the heart of Southbank, it really is an entertainment complex as it holds the only casino in Melbourne, a plethora of first class restaurants, shopping stores, cinemas, function rooms, clubs, bars, bowling and an arcade. It is a fantastic location for a nice night out, the variety of restaurants here range from a trendy casual atmosphere overlooking the Yarra, to intimate fine dining experiences. Outside of Crown, water feature walls line the Yarra, not much in the day- but during the night they explode with puffs of fire from the top. It's an incredible site and moment to be walking down the Yarra as all of them let off at once. If you have never seen it before, or are showing a guest around Melbourne, I would definitely recommend this experience. Crown's main food court area offers a range of cuisines that offer quality food far beyond the expectations of 'food court food'. Crowns main attraction is its roof and light show, this giant foyer is often extravagantly displayed according to whatever the season is. Every hour the displays come to life, with music, animatronics and light shows. This is definitely worth seeing during Christmas time, as they really don't hold back with the decorations.

I had a great time! It was much like the casino hotels that you find other cities. Great restaurants and plenty of night life options. I will probably visit again the next time I am in Melbourne.

This place is a dizzying array of amazingness. Casino with hotels, restaurants, bars, and on and on. I've been here 3 times now for work and I still get lost in the maze of this place, and I have been in pretty much every casino in Las Vegas. Probably one of my favorite casinos to be "stuck" at.

An entertainment complex that is not so obviously geared toward the Asian traveler, this places is a combination of casino, hotel, theatre and food court. From the food court, the amount of Asian themed stalls rivals that of Singapore. When I walked in here and not being a traitor to my own race, but all I saw were Asians. Now it's no wonder once I saw what type of food stalls were available. Dumplings, soup dumplings, ramen, tepanyaki grill, etc... Obviously, being a connoisseur of dumplings and dim sum I had to partake. Verdict, mixed. The hai-gao was good, but the sui-mai was a little greasy. The XLB wasn't juicy, but that was probably because I did not eat it right away. The pan fried dumplings were not good. A little too doughy for my liking. The place is loud and crowded. Kind of like Vegas stuffed into a mall, if you will. I liked the overall vibe of the complex and it's location next to the Yarra River. They offer a lot of options for both visitors and locals for both day and night entertainment and frankly the views of the Melbourne skyline were unmatched.