The Crown Promenade Melbourne

The room was a good space and fits a family of 4. The beds were comfy and the view was nice! The service was good and the rooms were a good cozy space! I enjoyed going down to the pools and spending time in them was worth the time. The buffet was tidy and the atmosphere was great! Highly recommend for a family vacay in the city!

It was my 70th birthday and I was a bit anxious as I had read some bad reviews about the place. However, we had a wonderful time. The staff were friendly and helpful, the cleaning staff were wonderful, we loved breakfast at Mesh. My 3 year old grand daughter has a peanut allergy and the staff couldn't have been more helpful. They took a special interest in preparing food that would be suitable for her. We were blown away by their care and consideration. All up, it was a fantastic time and I would say ignore the negative reviews - our stay was first class and we will definitely stay again

I came here for a work trip. I specifically said to kindly help dust the room before check in. The room was full of dust, the mattress was very uncomfortable and cheap quality, the breakfast buffet was not much variety for the price. The aircon was playing up. It didn’t make the room warm. All up, I don’t recommend this place at all. The staff members are not around to help. Poor service. I’m very disappointed that I paid $1250 for two nights where I couldn’t sleep because of these issues. I ran away at 2am before check out because the place was shocking. Please don’t attend this place if you want a comfortable stay. I’ve been to many hotels, this certainly doesn’t

**I’m writing this review based on the discounted price I got based on a one night weekday stay. The good: The man at the front counter gave us a room on the top floor which was very kind of him, we were originally on the 16th floor. This made for a spectacular view of the city. There are six lifts meaning you won’t have to wait long. King size bed was comfortable. Bathroom spacious. Close access to the food court and casino. The bad: Along with the other reviews, the TV service is outdated. I think it’s $16 to buy a movie on demand. I’m not fussed but I think guests who book a 4 star hotel at Crown would expect more. There is no direct food service to your door, you have to grab it yourself. I will say if I paid a standard price for this room, I would be disappointed. For a discounted price, no complaints.

I found The Crown Promenade Melbourne to be an absolutely fantastic hotel, based on my five-night stay. The Crown Promenade Melbourne was truly fantastic. This hotel perfectly blends modern comfort with impeccable service, and its prime location in the vibrant Southbank precinct makes it an ideal choice for any discerning tourist. From the moment I arrived, the staff was exceptionally friendly and efficient, making the check-in process a breeze. The room itself was a highlight, with its contemporary style and stunning city views through the floor-to-ceiling windows. It felt spacious and well-appointed, providing a relaxing sanctuary after a long day of exploring. The hotel's amenities are what truly elevate the experience. The "The Deck" area on level 3 is a masterpiece, offering a heated infinity pool and spa pool with breathtaking views of the city skyline. It's the perfect spot to unwind and recharge. The state-of-the-art gym is also a welcome feature for those who like to stay active while on the road. What makes this hotel a standout is its seamless integration with the larger Crown complex. This gives guests access to a world of entertainment, dining, and shopping options right at their doorstep, from the casino and live shows to high-end boutiques and world-class restaurants. This convenience is a major plus for a traveler who wants to make the most of their time. I was also delighted by the personalized touches, such as the comfortable beds and luxury linen that ensured a restful night's sleep. The attention to detail, from the cleanliness of the room to the quality of the amenities, speaks volumes about the hotel's commitment to guest satisfaction. The overall experience was one of pure comfort, luxury, and convenience, and I would highly recommend The Crown Promenade Melbourne to anyone looking for a truly memorable stay.

I booked for a romantic night, central to the city and what the casino offers. The place has become a real dive since my last visit which was over a decade ago. The rooms had the worst noise from neighbouring occupants that I’ve ever experienced. No sleep possible from midnight onwards due the the partying and continuous door slamming. There was no response from crown promenade when I messaged about food service options, I then called and was told to look on the television for the relevant video. But the worst was when my wife was having a shower, as soon as she turned on the water the shower head fell on her head leaving a bump and severe pain. I notified staff and was told the manager will contact me. This never happened, thus this review. It was dodgy from start to finish, I would never return and waste money there again. The whole place was dated and dead.

I am a gold crown card member and thank you to crown for a free one night stay at Crown hotel. Booking was done via phone and it was quite hassle free and easy to get my room confirmation done quickly. We stayed in a nice cozy room and had a very nice view of the city and we were able to see rainbow just after we checked in. That was awesome. The lobby and facilities were awesome. Casino was super easy to access and we had a wonderful stay and will book and stay again soon.

Stayed for a night with my boys. Can always expect THE BEST customer service - have never had bad service, no one with a bad attitude etc and this is our usual spot to stay when we visit Melbourne. Erdy had checked us in and was amazing, along with the concierge helping with our bags and valet, and the Mesh Staff.

Not that the chic gloss black marble wasn't magical by itself, or the large-scale gaming and the terrific casino wasn't the sparkle, but Crown Entertainment Complex, is where you play it big in Melbourne. HUMONGOUS complex covering up to 2 blocks of Entertainment. I utterly LOVE the crown. What's not to love? - 3 Fancy hotels, with nearly 1600 rooms. - Both lavish restaurants and casual dining. - Tons of high-end shops and luxury boutique. This place is hard to beat. Four and half Yelps.

Great place to go for food, drinks and entertainment! Sunday nights they do a million dollar raffle. The Heineken bar is fun with a nice band playing. The food stations are massive and you can choose what you want to eat!

As far as casino megaplexes are concerned, Crown is pretty insane. It covers two whole city blocks and includes a huge casino, shops for days, multiple hotels, more restaurants than anyone could realistically eat at, and... oh yeah, HUGE FIREBALLS OUT FRONT. Like, actual real-deal fireballs, allegedly they even burn birds once in a while on accident. Docked a star because like most casinos, everything inside just felt needlessly expensive. It makes sense in Vegas, but, when you're in the middle of Melbourne, I'm sure the ultra-high end pricing fits that well. The coolest thing about this casino isn't even actually inside the casino. If you follow the river towards the conference center, there's a series of helipads on the other side of the bridge. You can sit there and watch helicopters landing and taking off seemingly all day long. Apparently if you're a high roller and fly in at the airport, the casino will helicopter you straight down to the Crown complex. MUST BE NICE! Actually, maybe why that's why I'm not totally blown away by Crown, it feels like the whole thing might be designed for ultra rich. I'll just wander through, browse at the spectacle, lose some money at the casino, and go get some el-cheapo dumplings.

There's always something for everyone and last Sunday we were pleasantly surprised to see pop stalls and bars bordering the grassy areas outside Crown along the Yarra! Kid friendly with bean bags and live music, there is something for everyone and it was nice to enjoy Crown's offerings outside in the summer sun!

I actually thought this was a joke. I was told by senior management of Crown on the phone that because I put two bad reviews on Facebook that I and my clients are banned from the Crown complex not for misbehavior but for a bad review we all had a good laugh a casino that is so petty that it can't handle a bad review. My clients and I when visiting Melbourne can use another hotel one that is not so petty and unprofessional

The Crown Casino in Melbourne is the biggest one in the southern hemisphere and has quite a lot to offer when it comes to gambling. You can find many Blackjack and Roulette tables in the main area of the casino. Also, there's a "low-limit" area downstairs next to the pokerroom with limits as low as 5$! I had some fun and played cashgame in their spacious pokerroom with a 50-100$ buy in and 1/2 blinds. Haven't stayed at their hotels, which are really pricy in my opinion. Their foodselection seems to be good and also for a decent price ( I had a steak menu for under 20$ at one of their restaurants next to the casino). Overall a decent place to hang out!

Crown entertainment complex is In the heart of Southbank, it really is an entertainment complex as it holds the only casino in Melbourne, a plethora of first class restaurants, shopping stores, cinemas, function rooms, clubs, bars, bowling and an arcade. It is a fantastic location for a nice night out, the variety of restaurants here range from a trendy casual atmosphere overlooking the Yarra, to intimate fine dining experiences. Outside of Crown, water feature walls line the Yarra, not much in the day- but during the night they explode with puffs of fire from the top. It's an incredible site and moment to be walking down the Yarra as all of them let off at once. If you have never seen it before, or are showing a guest around Melbourne, I would definitely recommend this experience. Crown's main food court area offers a range of cuisines that offer quality food far beyond the expectations of 'food court food'. Crowns main attraction is its roof and light show, this giant foyer is often extravagantly displayed according to whatever the season is. Every hour the displays come to life, with music, animatronics and light shows. This is definitely worth seeing during Christmas time, as they really don't hold back with the decorations.

I had a great time! It was much like the casino hotels that you find other cities. Great restaurants and plenty of night life options. I will probably visit again the next time I am in Melbourne.

This place is a dizzying array of amazingness. Casino with hotels, restaurants, bars, and on and on. I've been here 3 times now for work and I still get lost in the maze of this place, and I have been in pretty much every casino in Las Vegas. Probably one of my favorite casinos to be "stuck" at.

An entertainment complex that is not so obviously geared toward the Asian traveler, this places is a combination of casino, hotel, theatre and food court. From the food court, the amount of Asian themed stalls rivals that of Singapore. When I walked in here and not being a traitor to my own race, but all I saw were Asians. Now it's no wonder once I saw what type of food stalls were available. Dumplings, soup dumplings, ramen, tepanyaki grill, etc... Obviously, being a connoisseur of dumplings and dim sum I had to partake. Verdict, mixed. The hai-gao was good, but the sui-mai was a little greasy. The XLB wasn't juicy, but that was probably because I did not eat it right away. The pan fried dumplings were not good. A little too doughy for my liking. The place is loud and crowded. Kind of like Vegas stuffed into a mall, if you will. I liked the overall vibe of the complex and it's location next to the Yarra River. They offer a lot of options for both visitors and locals for both day and night entertainment and frankly the views of the Melbourne skyline were unmatched.