The Crown Promenade Melbourne

3.5/4 star hotel at best. Hanging off the coattails of the Crown brand. Our first stay at this hotel, would honestly not rate this more than 4 stars (being generous!). Bathroom was covered in patches of mould with little attempt to even clean or rectify. Doors and tapware were covered in fingerprints from guests before us. Headboards were covered in dirt and makeup stains, so icky. Dust all through the shelving, corners etc. Literally no attention to detail. I did call Guest Services on 2 occasions, first they sent up housekeeping who advised 'this was my colleagues room, not my work' and promptly went down to advise management but didn't attempt to clean. Second time they just sent up a free bottle of sparkling. Cool, but how about you just clean the room to the standard it should be? |Management seemed to have little delegation to authorize a change of room, or anything else. They offered us a discount on our next stay, but we would never go back with the abundance of great hotels in Melbourne. In the end they gave us free parking ($29), but room still wasn't cleaned..||They could take a leaf out of the books of other hotel chains like Hyatt/Park Hyatt who are exceptional with customer service and amenities.||Notes: room amenities are limited, you need to call to request almost everything. No complimentary bottled water, bring your own. We did the buffet breakfast ($35pp), you need to pay for coffees unlike most other hotel buffets.||Pros: pool was packed (Xmas holidays) but was lovely and great views and facilities. Gym looked pretty good too but we didn't use it. Views from our room were great.

Here for a conference. Hotel is great and to be recommended . Excellent location. large quite clean rooms to a high standard. We did enjoy the art (both in-room and in the building). Bathroom facilities exceptionally good and the room was super quiet. One small thing I wish they had some real coffee available in room as opposed to a few instant packages. . The coffee bar in the foyer wasn't the best.

Very dissapointed.|For the money, we didn't even have a usb port to charge our phones.|Breakfast was very, very ordinary. For $150 for 2 adults, you would have thought you would at least have 5 star breakfast.I even had to ask for avocado 🥑. The atmosphere and dining room were very structured, not comfortable at all .|Dont waste your money go to the Crown Plaza. Better, more comfortable dining room and excellent staff and amazing breakfast there.Much more variety. |Will not return.

Stayed for the second time for two nights in September 2024. The rooms are comfortable, and to be fair, quite large. For business travellers the desk is more than adequate for work. The bed was large and welcoming. Staff at reception were friendly and professional at check-in and check-out.||On the downside - the hotel appears to be undertaking some major cost-cutting. In-room dining has been completely removed, which is something I've never heard of a hotel doing. It's especially worth noting if you're arriving late evening as you'll have to head out to find dinner. One other peculiar change is that they now only provide housekeeping on request. It can be requested just by turning on the "Make Up Room" switch by the door, so it's not hard, but combined with the removal of room service, it does make you wonder what might be next to go.

EVERY TIME we come to Melbourne we stay here. Why change when everything is fantastic🤷‍♀️ Staff are always friendly and helpful. Rooms spacious and spotless. Easy check in/out. Loads of restaurants walking distance. Rivers not far. Great stay

Had a fantastic stay with my partner. Reasonable priced, great service and clean stay. Swimming pool was so nice.

Stayed here recently while attending a conference at the Crown conference centre. ||This hotel is part of the Crown mega complex. Service was efficient, rooms were large with a sitting area and desk. ||I did find it strange for a hotel such as this to have no in-room dining but no major problem with plenty of food options available nearby. Nice takeaway coffee shop with quick breakfast options (pastries, bircher muesli, bacon & egg rolls) available in the lobby. ||Overall a comfortable stay for business but it doesn’t have that unique personal feel I would look for when traveling as a leisure guest.

This was my go-to hotel for Melbourne business travel because it was well located, quiet, and it has the best indoor lap pool in the CBD for those who like a lap swim (and sauna) before work. The cost cutting accountants have clearly taken control and the pool is now only open from 9am! They have also cut back on services with no tea bags in my room. Please go back to the hotel that you were and I will gladly stay again.

Not that the chic gloss black marble wasn't magical by itself, or the large-scale gaming and the terrific casino wasn't the sparkle, but Crown Entertainment Complex, is where you play it big in Melbourne. HUMONGOUS complex covering up to 2 blocks of Entertainment. I utterly LOVE the crown. What's not to love? - 3 Fancy hotels, with nearly 1600 rooms. - Both lavish restaurants and casual dining. - Tons of high-end shops and luxury boutique. This place is hard to beat. Four and half Yelps.

Great place to go for food, drinks and entertainment! Sunday nights they do a million dollar raffle. The Heineken bar is fun with a nice band playing. The food stations are massive and you can choose what you want to eat!

As far as casino megaplexes are concerned, Crown is pretty insane. It covers two whole city blocks and includes a huge casino, shops for days, multiple hotels, more restaurants than anyone could realistically eat at, and... oh yeah, HUGE FIREBALLS OUT FRONT. Like, actual real-deal fireballs, allegedly they even burn birds once in a while on accident. Docked a star because like most casinos, everything inside just felt needlessly expensive. It makes sense in Vegas, but, when you're in the middle of Melbourne, I'm sure the ultra-high end pricing fits that well. The coolest thing about this casino isn't even actually inside the casino. If you follow the river towards the conference center, there's a series of helipads on the other side of the bridge. You can sit there and watch helicopters landing and taking off seemingly all day long. Apparently if you're a high roller and fly in at the airport, the casino will helicopter you straight down to the Crown complex. MUST BE NICE! Actually, maybe why that's why I'm not totally blown away by Crown, it feels like the whole thing might be designed for ultra rich. I'll just wander through, browse at the spectacle, lose some money at the casino, and go get some el-cheapo dumplings.

There's always something for everyone and last Sunday we were pleasantly surprised to see pop stalls and bars bordering the grassy areas outside Crown along the Yarra! Kid friendly with bean bags and live music, there is something for everyone and it was nice to enjoy Crown's offerings outside in the summer sun!

I actually thought this was a joke. I was told by senior management of Crown on the phone that because I put two bad reviews on Facebook that I and my clients are banned from the Crown complex not for misbehavior but for a bad review we all had a good laugh a casino that is so petty that it can't handle a bad review. My clients and I when visiting Melbourne can use another hotel one that is not so petty and unprofessional

The Crown Casino in Melbourne is the biggest one in the southern hemisphere and has quite a lot to offer when it comes to gambling. You can find many Blackjack and Roulette tables in the main area of the casino. Also, there's a "low-limit" area downstairs next to the pokerroom with limits as low as 5$! I had some fun and played cashgame in their spacious pokerroom with a 50-100$ buy in and 1/2 blinds. Haven't stayed at their hotels, which are really pricy in my opinion. Their foodselection seems to be good and also for a decent price ( I had a steak menu for under 20$ at one of their restaurants next to the casino). Overall a decent place to hang out!

Crown entertainment complex is In the heart of Southbank, it really is an entertainment complex as it holds the only casino in Melbourne, a plethora of first class restaurants, shopping stores, cinemas, function rooms, clubs, bars, bowling and an arcade. It is a fantastic location for a nice night out, the variety of restaurants here range from a trendy casual atmosphere overlooking the Yarra, to intimate fine dining experiences. Outside of Crown, water feature walls line the Yarra, not much in the day- but during the night they explode with puffs of fire from the top. It's an incredible site and moment to be walking down the Yarra as all of them let off at once. If you have never seen it before, or are showing a guest around Melbourne, I would definitely recommend this experience. Crown's main food court area offers a range of cuisines that offer quality food far beyond the expectations of 'food court food'. Crowns main attraction is its roof and light show, this giant foyer is often extravagantly displayed according to whatever the season is. Every hour the displays come to life, with music, animatronics and light shows. This is definitely worth seeing during Christmas time, as they really don't hold back with the decorations.

I had a great time! It was much like the casino hotels that you find other cities. Great restaurants and plenty of night life options. I will probably visit again the next time I am in Melbourne.

This place is a dizzying array of amazingness. Casino with hotels, restaurants, bars, and on and on. I've been here 3 times now for work and I still get lost in the maze of this place, and I have been in pretty much every casino in Las Vegas. Probably one of my favorite casinos to be "stuck" at.

An entertainment complex that is not so obviously geared toward the Asian traveler, this places is a combination of casino, hotel, theatre and food court. From the food court, the amount of Asian themed stalls rivals that of Singapore. When I walked in here and not being a traitor to my own race, but all I saw were Asians. Now it's no wonder once I saw what type of food stalls were available. Dumplings, soup dumplings, ramen, tepanyaki grill, etc... Obviously, being a connoisseur of dumplings and dim sum I had to partake. Verdict, mixed. The hai-gao was good, but the sui-mai was a little greasy. The XLB wasn't juicy, but that was probably because I did not eat it right away. The pan fried dumplings were not good. A little too doughy for my liking. The place is loud and crowded. Kind of like Vegas stuffed into a mall, if you will. I liked the overall vibe of the complex and it's location next to the Yarra River. They offer a lot of options for both visitors and locals for both day and night entertainment and frankly the views of the Melbourne skyline were unmatched.