The Crystal VAYA Unique

We had a booking for one week. The hotel is of good quality with a good sauna, wellness and pool area. The breakfast buffet is really good. The dinner has a entree buffet with many choices, and a served main course. The dinner is of good quality but I still expected a little more both in quantity and quality for the served course. The desserts were always very tasty. The people in the room next to us were smokers, which was really annoying when they were smoking on the terrace and we were on the terrace or had the windows open. At checkout the staff argued they can’t do anything about that because it is allowed. In my opinion: I don’t want to go to a hotel of this quality (which you pay for) and then to be disturbed by a neighbour’s smoking addiction. Maybe a non smoker area or non smoking floor could do the job… The parking spaces in the garage are small, luckily we drive a small car. Location and view: sublime.

Super de luxe hotel and super friendly staff. We booked a superior room II and we're very pleased with the room which is very hygienic and has a very nice balcony and amazing view on the waterfall. The food, breakfast and dinner included, is superb, very tasty and always plenty of choice at the breakfast buffet. Dinner is always excellent and served a la carte, 3 courses. Also the hotel facilities are very very good, swimming pool and wellness area. Overall top hotel in a exquisite surrounding! So pleased that we decided to prolong our stay for several days 👍😀

A VAYA Unique…ly Disappointing Experience Like many other reviewers, we had stayed at this hotel a few years ago and had a positive experience. Based on that, we returned with high expectations—unfortunately, what we found this time was a steep decline in quality and service. - Food: The buffet was well below standard. The selection was minimal, and much of it looked as though it had been sitting out far too long. - Cleanliness: Our room was not clean on arrival—dusty floors and black hairs on the bedding. While it was eventually addressed, the issue wasn’t handled particularly well by the staff. - Room condition: The facilities are clearly aging. The toilet seat and shower head were broken, which only added to the feeling of neglect. - Parking: We were charged €8 per day for parking, yet our designated spot was practically submerged due to leaking pipes in the garage. Overall, the experience fell far short of what we expected, especially given the price point. It’s clear from other recent reviews that this isn’t an isolated case—VAYA is no longer offering the value or service it once did. Recommendation: Look elsewhere for accommodation.

Great Hotel in Obergurgl. Room was fine but could have been a bit more modern and in a better condition. Service was nice and friendly. Spa area was nice and clean. Massage service unfortunately only with two available options

We had a great stay at the hotel. The spa was just fantastic and the food was everything you could wish for. For dinner we had a menu with 3 main courses and 2 deserts to pick from every day plus a salad buffet and the breakfast was also a buffet. Thomas was our waiter and he made sure my food was allergy free. The location is very quiet and in the town is not much to do end of June so we were happy with the free Summer Card to go explore mountain tops and other villages. Only things I disliked were no airconditioning while 28 degrees so very hot inside and the curtains were letting a lot of light through.

I loved this hotel. This was my first time staying in a hotel for skiing as opposed to a chalet and it was just perfect. The rooms were clean and comfortable and the hotel was generally very nicely decorated and trendy. The food was great with a buffet for ad-lib salad, bread, breakfast items etc and a choice of 2 different mains and puddings each night (sort of fine dining smallish portion vibes)- all were splendid. It had great access to the slopes and I enjoyed the spa facilities too. It is quite pricey so not for you if youre looking for something cheap and cheerful, but for myself I felt I got what I paid for in terms of luxury, comfort and convenience. It is part of a chain, so changes in quality over time are a risk but from my recent experience, I would definately go back!

I wish I could give this hotel a higher rating because there are so many great things about it: ski-in/ski-out with equipment rental and storage so convenient, breakfast and dinner great, and overall service great. However, the rooms are unbearably hot and there is no way to cool them down. So is very hard to sleep and to spend any time at all in the room. It was terribly uncomfortable. Is a shame, but I would not visit again!!

Really nice hotel, rooms are fresh and clean. They’re a good size. Friendly staff, excellent location and tasty food on offer.||The hotel is on both sides of the road, east and west are connected by a well lit glass bridge. The swimming pool, relaxation pool and sauna facilities are well equipped and immaculately clean.||We could not get an appointment with the spa staff for a massage which was disappointing, but everything else about the hotel is great. Second time here and will book again next year.